Hotels near Greater Rochester Airport

Pros: Everyone we encountered who worked there, especially at the front desk, were very friendly and helpful. Breakfast was good & person there was very nice.

Cons: The bed pillows smelled dirty like from overuse & left behind skin and head oils. It looked like clean pillow cases but the smell was not good. All of the pillows smelled that way on both beds in our suite. Also the kitchen floor felt sticky when walked on. Otherwise bathrooms, kitchen, and general living space were pretty clean. Most annoying was the constant hum/drone of the roof top hvac units near our 3rd floor room. Really tough to sleep.

Pros: Welcoming, enthusiastic staff at front desk. Breakfast was good. Room and rest of property very clean.

Pros: I am a nurses aide and with the stress from being overworked due to the pandemic for the last year and a half, I just needed 3 days and nights to get away and SLEEP AND RELAX!!! And I am thrilled to say the hotel provided me with exactly what I needed! The place was impeccably CLEAN, the staff was accommodating and it was peaceful and quiet! This is my new favorite place to getaway and I DEFINITELY WILL BE BACK VERY SOON!

Pros: Breakfast was good . Location for college and shopping good

Pros: Staff was super nice. Pool was clean. Breakfast was good. Great stay for an affordable price.

Cons: Staff was super nice. Pool was clean. Breakfast was good. Great stay for an affordable price.

Pros: beds were good

Cons: bathroom could have been cleaner sofa was worn

Pros: The staff were very nice and welcoming, they even treated my dog super nice. The location of the hotel is great, right next to 390. Even though they did not have a breakfast buffet, the breakfast items they provided were just fine. The room was a nice size and the bed was very comfortable. The air worked great and so did the wifi.

Cons: Nothing

Pros: Nothing

Cons: They charged my card for the stay even though I already paid. So they are holding $800 of my money and my account is negative. The shower did not get hot at all so i had to take a cold shower. Clock was an hour off so my sleep was interrupted a whole hour early. The heat was super loud and kicked on and off all night. Television was tiny and couldn't even see it. Bed is hard as a rock. Terrible experience.

Cons: I don’t like that the managers are never there or available when major things go wrong ! The hot tub water was broke and had to go to another room that did not have a hot tub the whole purpose of going there and they didn’t even try to accommodate me at all for those high prices

Pros: I was there for a wedding this past weekend. I can't praise or say enough positive feedback - my stay was lovely - the room was so quaint and I loved everything about the Inn. the wedding was beyond fabulous - everything was over the top gorgeous! I would highly recommend to all!

Cons: That I had to go home! :(

Pros: Bar and restaurant and rooms are all great - we have stayed multiple times and it’s always a nice stay. Do wish coffee was more accessible but the front desk is always willing to get you some in the morning.

Cons: Parking- we were warned about crime in the area, made us a little nervous about breakins but we didn’t have any kind of negative experience, just that it’s not a necessarily secure area. Great and easy though.

Pros: Everything

Cons: The bed was smaller than usual

Pros: The bed was luxurious and the multi-headed shower refreshing. Building is well-maintained and they actually had daily room service, which many hotels have dropped (without a drop in price). Location is within walking distance of the things I wanted to see: Strong Museum of Play, George Eastman Museum, Amtrak station, the falls.

Cons: The water from the cold tap runs hot sometimes, which wouldn't bother me if the bottled water in the room was complimentary, but it was $3/small bottle. There is no breakfast option even though a restaurant is attached to the hotel. Since the rooms are all different, it would be nice to be given a choice: shower, bath, fireplace, kitchen. I wasn't. Also, Booking.com said I got a complimentary room upgrade, which I took to mean a deluxe room with either a kitchenette or fireplace. My room had neither so I assume it was a standard room.

Pros: Breakfast was closed. Location. Location. Location... (... is always the main selling pt for the IOB). Nice multi-head/spigot shower

Pros: well located, comfortable, good breakfast, shuttle bus with a very kind driver Jim

Cons: nothing to say

Pros: Nothing

Cons: Everything

Pros: The service was great. The desk staff were very helpful.

Cons: There were lots of extended guests. For the price I felt like I was staying in the guest room of someone's private home.

Pros: Extra complimentarys are great. Really nice for families.

Pros: Friendly, attentive staff.

Cons: MSNBC on TV in breakfast room. Very annoying.

Pros: Great location to be closr to THe university-front staff was very friendly

Pros: All things are even better than what I can imagine

Cons: It is better if the front desk receptionist can smell more.

Pros: Clean, good breakfast, good location, easy check in

Cons: N/a

Cons: Overcharged for room from homewood and have been battling for 3 days to get refunded.

Pros: Nothing

Cons: Room was not clean. Room constantly smelled like Marijuana-it was blowing in from the air system. Couldn't even open the refrigerator. Door opened on the wrong side. Had to move the kitchen table and shimmy to open the door just a crack. Totally unacceptable-especially since it was a handicap accessible room.

Pros: The grab n go breakfast was good and the Kitchen in the room was perfect for our family that couldn’t eat out every night. The room was big enough for our family too and well laid out. I also liked that when we told them we have a young toddler and a baby, they put our room away from the others in case they started crying as we didn’t want to wake up other guests if that happened.

Cons: The kindness and friendliness of the staff. The first night we got there the ladies were super nice. However, the first time I called the front desk the next morning, they seemed like they didn’t want to be bothered. I didn’t like that they don’t clean your room every night as we were there for four nights. They said it was bc of COVID, but I highly doubt that. Feels like they’re just being lazy and cheap. The walls were thin too. You could hear what was happening in other people’s rooms. Other than that, it was a great stay.

Cons: People love to smoke pot in their rooms. Hallways riggs are dingy and stained. Roms are clean

I extended my stay one more day because I thought it would be hard to find this quality.

Pros: Clean, comfortable rooms. Appreciated the laundry facilities. Great breakfast!

Pros: I liked how the staff was very nice and welcoming and how house keeping would always be right there if you needed something.

Cons: Dishwasher was clogging up sink and sheets come off the bed to easy

Pros: Staff was courteous and friendly.

Cons: Breakfast eggs were tough.

Pros: Great front desk staff

Pros: The hotel is walking distance to the car rental drop off. They have breakfast for early travelers at 4am! One side note: I left my watch at the room and called the hotel from the plane before our departure and asked them to look for it. They called me later to let me know that they found it!!! The staff is AWESOME!!!

Cons: All good

Pros: close to apo, breakfast

Cons: way too expensive no maid service at all for 6 night stay, had to ask for towels only came with bare minimum towels

Pros: Did not have breakfast.

Cons: No bar or restaurant. If there was it would be perfect!

Pros: Friendly staff, comfortable bed, warm & clean room.

Cons: Bathroom tub a bit worn - property could use a bit of an upgrade.

Pros: Staff very nice and helpful.

Cons: Breakfast not included.

Pros: It was comfortable and quiet and the staff was very friendly

Cons: The telephone in the room was not working properly. There was no continental breakfast or anything just to coffee pot downstairs.

Pros: Location, Suite style Room, Price

Cons: A fair amount of repairs from Damage needed.

Pros: close to restaurants and stores

Cons: broken furniture, not enough towels, no breakfast offered

Pros: Clean. Busy.

Cons: Because I got a discount using Booking.com I did NOT get free breakfast. Maintenance & upkeep needed. For $140 a night I excepted better. Only got one little hand soap. Lighting in bathroom awful. Handle on side door missing. Stair treads coming off. Tiny elevator.

Pros: Breakfast was great, property was clean, staff and service were wonderful. I enjoyed the décor, the lobby and bar area were spacious and well appointed. Even the Keurig in the room was nice.

Cons: We had to hit the road at 5 am the second day and couldn't take advantage of the breakfast. We'll be back!

Pros: I took a day trip with my young granddaughter and the staff was beyond helpful. From the moment I walked in the doors until the moment I left, the staff was helpful, polite and professional. I truly enjoyed myself and I thank everyone for their help and kindness

Cons: The hotel is undergoing renovations right now, so there was a little bit of walking involved to get around the construction. Everything was still in nice shape so it's not really a complaint or a dislike.

Pros: Very clean, easy to find, good amenities -- fridge, microwave, kcup brewer. Wifi access good and sufficient bandwidth considering the teen in the room with me.

Cons: Very difficult to set the temperature so that the room was comfortable. was too hot or too cold all night and the racket the fan makes on the system is awful. Also, extremely dry air.

Pros: Very clean with extremely comfortable beds. Very convenient to restaurants and shopping. Great breakfast!!!

Cons: Nothing

Pros: Loveseat was great. Bed was comfy.

Cons: Very noisy people in the front of the hotel. Kept us up until we just had to leave at 2am. Staff did nothing about keeping the noise down.

Pros: Quiet and nice location

Cons: Nothing

Cons: Exceptionally small beds. Not really worth the bill for what you get

Pros: It’s Covid time. No breakfast available as far as I could tell. Did get coffee, which was good

Cons: No room make up by maids

Pros: Close proximity to Rochester Institute of Technology (RIT) where I had to be. Clean hotel, super spacious rooms and very good bistro (in-hotel restaurant.)

Pros: Highly Recommended for a stay

Cons: No microwave in the room

Pros: Everything except lack of complimentary breakfast

Cons: Lack of complimentary breakfast

Pros: The staff was great! The location was great! Affordable, comfortable & clean!

Cons: Disruptive guests across from us!! Very small bathroom.

Pros: Room was large and clean, desk staff were extremely friendly!

Cons: Nothing I didn't like

Pros: Arrived at the hotel around 1am and greeted by an enthusiastic hostess, she was professional and friendly. Check in process was easy and fast which was extremely helpful after a long drive.

Cons: everything was great

Pros: nothing

Cons: everything

Pros: The location was very convenient for me to pick up my son from school. Decent parking. Quiet and the staff were somewhat helpful.

Cons: We booked two king rooms and requested at time of booking (several days ahead of time) that they be adjoining or at the very least close together. We checked in but then went to dinner. During dinner we realized that we had only been given keys to one room. Upon returning and checking the staff stated they didn't see that we had requested two rooms. They did give us another room, but could not provide rooms close by, or even on the same floor. My 80 yr old father's room was a king room, but had no mini fridge (just an open spot where it was supposed to be). I was put on the third floor, into a non-king room. I did have a fridge but there were no USB ports to be found in either room. Towels were sparse, toiletries were minimal. My family had stayed here when we brought my son to school, and were not impressed. We had to hunt down towels ( we had two for a four person room), toiletries (nothing was in the room). I didn't realize I had booked the same hotel.

Cons: The A.C kept on going off every 15 mins resulting in the room not being cold enough at all.. It was hot when cuddling to say the least. I didn't like that at all.

Pros: It was very clean and comfortable.. Definitely staying at Best Western next time.

Pros: Friendly staff, microwave and fridge in the room and good breakfast.

Cons: Rooms could use some updating

Pros: location.

Cons: no indoor pool.

Pros: Clean room Comfortable bed, pillows Great staff Complimentary bottled water

Cons: Small rooms Breakfast was very basic

Pros: I loved the upgrades. The room was so nice and comfortable. The cable was great and I was able to connect to Wifi and complete my classwork with No issues. I always stay at the Best Western wherever I go!

Cons: My daughter reserved the room for me with one of my credit cards through Kayak and the amount was in hold. When I went in I stated I have a reservation under my name with Kayak and I'd like to check in. They stated the card I used with Kayak won't be charged it's just to hold the money and that they will complete the transaction. I found that odd because this is how I do my business when hotels are involved all the time. Needless to say, they told Kayak they didn't know it was a reservation and they will issue a refund within 7-10 business days. other than that my stay was absolutely amazing!

Pros: Experience was great.. Check in Friendly easy and accommodating. They asked if I preferred a certain floor. The room was very clean and comfortable. The price was great

Pros: We were looking for an affordable, decent place to stay while we attended a wedding. So the location (near mall shopping, walking distance to lunch spot, short drive to the wedding) and free breakfast filled the bill. We didn't need it, but appreciated the microwave in the room. The wifi connection was much less complicated than other, more expensive hotels.

Cons: Adequate but small bathroom, with a small sink.

Pros: Very clean, smoke free. Would definitely book again.

Pros: The Hotel was clean and well maintained in a nice easy to find location. It is close to a large variety of restaurants and stores. The staff were very friendly and helpful. If I am ever in the area again I will book a room at this Hotel.

Cons: Parking is limited.

Pros: Location near interstate.

Cons: I’ve have just checked out of my horrible smoky room 305. I am very disappointed with this hotel. I checked in at 7:30pm by the receptionist who was eating in the dining room in the dark and not actually behind the desk. I got up to the room to find that it stinks of smoke especially in the bathroom. I went back down to complain and disturbed the eating receptionist again. She said, without moving from her meal, that there we’re no other rooms to swap me to. Strange that booking.com told me I could book at least 5 non smoking king rooms and 5 non smoking queen rooms at that hotel still for the same night. So, room not as advertised and poor customer service from a ravenously hungry receptionist. Was not in any way worth the $128 it cost. I am left at 4:30am unable to stand it any more. Have also emailed the property three times and received no response.

Pros: Location of our room, as requested.

Cons: 3 night stay, room never made up despite complaint after first night.

Pros: Great location, nice sized rooms, clean, and a great value. Staff was very friendly.

Cons: Had one instance where the only elevator was broken/out of order, but taking the stairs was easy and the stairwell was nice. Also, would have preferred more mask requirements in the hotel.

Pros: The rooms are spacious and very nicely decorated. Also the breakfast area was well thought out, convenient and easy to access.

Cons: N/A

Pros: The room was clean and of good size. Everything was as to be expected. It was nice to have a fridge and a microwave. We were very comfortable.

Cons: Hair drier didn't seem to work. Wasn't needed badly but would have been nice to have. There seemed to be a lot of families with younger kids staying there which was fine but a little chaotic in the morning for breakfast and the pool seemed to be always full. Breakfast didn't have a lot but was good enough to get us by.

Pros: location and staff

Cons: hallways stunk of pot smoke and pool was dirty

Cons: the bathroom floor was dirty. the room itself could have been cleaner

Pros: The room was beautiful

Cons: The noise that went on all night, and early in the morning above my head

Pros: Not much after eating $150 pet fee ...more than the cost of the room

Cons: Way overpriced. Pet fee.

Pros: Front staff was friendly and kind. Full fridge great for our very long road trip.

Cons: Noisy location and dirty, tired, dated room. Mold in bathroom.

Pros: Breakfast was fine with continental options, waffle and a bunch of options that you had to microwave. Coffee was good. Typical breakfast.

Cons: We had booked a room for four. It was not clear that they had given us a room where the second bed would be a sofa bed. The sofa bed then did not have comforters or sheets. When we asked for it, they gave us sheets that were damp. When I complained about it, they said they don't have anymore. We tried again the following day and nothing was better. The staff did not seem to care. I have stayed here before on business trips. The quality of service has definitely gone down and I will never stay here again. The family completely disliked their stay here.

Pros: Decor was nice. Room was very very clean. Liked the ability to curtain off the bed section for sleeping so someone else could read in the sitting area. Kitchenette facilities were great as we had left-overs to eat. We were there very briefly but it would have been great for a longer stay.

Cons: Only issue was that our room was on the ground floor right next to an outside exit. People entering the hotel were often loud and would slam the door. That isn’t the hotel’s fault and once we got settled for bed it seemed to stop.

Pros: Good location and friendly staff

Cons: Cleanliness was a huge issue in both rooms we got. Ultimately ended up checking out early because of the condition of the rooms.

Pros: The staff was very warm and welcoming!

Pros: The location was very convenient. The facility was clean

Cons: The ice machine on the second floor was broken so you had to go to the first floor just to get ice every time. Updated furniture would be nice and the bathroom needs updating as well.

Pros: Nothing!

Cons: Everything! Loud! Noisy. Smelly!

Pros: Proximity to airport. Friendly and helpful staff. Comfortable bed.

Cons: TV only had one channel that worked. No fan in bathroom. Stopper for bathtub didn't work.

Pros: Clean and close to airport

Pros: Staff was nice

Cons: Kinda pricey for just a small very basic room. We did book just a few days before so maybe that’s why. Room smelled musty. Lots of things needed attention like paint peeling, etc. Was told there would be a breakfast but when my husband asked, he was told you have to tell them what you want then they bring it out

Pros: Night staff person was cheerful and helpful. Close to airport after an interrupted journey.

Cons: Worn out and sad looking.

Pros: The staff was pleasant, I am sure that they are short staffed as many places are currently. They were always pleasant and assisted when they were needed.

Cons: The lobby had furniture that was ripped and looked dingy. All of the stairs in the facility dirty and dingy. When we got into the room, the very first thing we saw was the chair, which had stains. The room was very small for the amount of money we paid for a King Room. The toilet in the room did not flush properly, it would not flush at first, then you would hear it bubble and then the water would go down but the tissue remained. Thankfully we were not in the room long enough for either of us to need to have a bowel movement or it would not have cleared out of the bowl. Although the hotel is at the airport, this hotel is directly in the flight path of the planes so it was loud at times with the air traffic.

Pros: The rooms were comfortable and the location was great. We were able to get up early and head straight to the airport. Don't stay on the 1st floor, the lobby is an igloo.

Cons: Overnight staff Theresa was a total waste of our time. I usually do not include names in reviews when it is negative, but this woman was beyond incompetent for her job. Our wake-up call was never made like we requested. Shuttle drivers seemed confused most of the time but we made it to the airport with plenty of time to spare.

Pros: close to the airport. lowest price

Cons: Very dated. ill repair. stained.

Pros: All the staff was courteous and kind also great hospitality they where professional and willing to help for any reason.

Cons: I wasn't aware that breakfast wasnt free I wish I knew that before I went in to get breakfast lucky I had extra money.

Pros: The space was large enough for two people staying there for a few days with extra luggage.

Cons: To have a microwave in the room rather than sharing during the COVID.

Pros: Location is decent staff was helpful

Cons: First room had water leaking in the bathroom ceiling moved room and there was broken glass on the floor

Pros: Walking in the front entrance doors was filthy. Lobby dingy. It was a no-smoking facility and the hallway reeked of cigarette smoke. It stated breakfast was included however they failed to mention it was continental. The rooms were filthy! Sad. I'd never go back again

Cons: The fact employees were standing around while the glass on the doors were filthy

Pros: I love this hotel the staff couldn’t have been nicer it’s such a great feeling there. Even though it was all young hockey players it is such a great place Most comfortable beds and down pillows anywhere and phenomenal cookies!!!

Cons: Nothing it’s a wonderful hotel

Pros: everything

Cons: nothing

Pros: We checked into our room and within 10 minutes the guests in the adjoining room opened their door and were trying ours. We had to tell them 2x that we were in there. I called the front desk and advised Antonio that I would like our room changed and within 10 minutes we were moved. He is a great asset to your facility. Dinner was delicious and your staff was very friendly. Would recommend and definitely stay again

Pros: distance from the highway was good, complimentary breakfast was good.

Cons: the woman at the front desk was horrible, lots of miscommunication between staff that lead to attitude at the front desk, was given the wrong room, no pillows so 2 people slept without pillows. shower was dripping from the ceiling into our mouths and faces.

Pros: Wedding.Location close to our destination

Cons: Coffee maker in room did not work. Went to get cup in lobby it was empty(3:30 pm) Was told it was a morning thing when I mentioned to front desk employee. Went to bar, the bartender went and made coffee for me, while my husband and daughter had their beverage. I was DD.

Pros: Big room and restaurant made it excellent. Easy access to rooms and good for parking car. Staff was friendly and knowledgeable. Always very pleasant and helpful when needed. Loved my stay.

Cons: The city of Rochester has too many maniac drivers so as a city I wasn't a big fan but the hotel was great. I would recommend Holiday Inn Downtown to anyone else looking to travel. Two thumbs up for the Holiday Inn.

Pros: Staff was kind.

Cons: Very dark hotel. There was hair in the shower from the previous guest. Room smelled musty. Poor parking and location. Parking lot was too small. Have to pay 100 dollar deposit in case there are any damages. Doesn’t get back put back into account until 3-5 business days.

Pros: I booked a room with breakfast and when you check in you got a voucher. With this voucher you can select only one meal, so very poor.

Cons: The breakfast was poor. The gym without water

Pros: They advertised breakfast included, but they did not.

Pros: location

Pros: Very nice people. Very busy weekend but we were able to check in and check out quckly. The room was clean and comfortable.

Cons: As a person in a wheel chair - though I can stand on my own and walk a bit - the access to the hotel for the parking garage was not present. There were no ramps to the walkway so I had to get out of my wheel chair and step-up/step-down to get to the walkway. If I were totally chair born then I would not have been able to get into the hotel from the garage. We managed to find an elevator some time later in our visit but something should be done to allow access.

Pros: The staff was fantastic!

Pros: breakfast really good. best bang for the buck.

Cons: hallways too noisy

Pros: pool , breakfast was very good

Cons: bed was a little hard , and no shuttle bus to airport

Pros: Room was clean and breakfast was great.

Cons: The gym was very sparse.

Pros: everithing

Cons: nothing

Pros: Misty was absolutely wonderful. She was Very friendly, and handled everything like a manager. I recommend she gets a promotion ❤❤💯💯

Cons: They double charged my card for room and incidentals leaving me no money for the things I had planned while there.

Pros: Absolutely everything. The room was clean and well taken care of. The staff was polite and friendly. Best of all, the sheets were clean and the bed was comfortable.

Pros: The staff was very attentive and efficient. Its a small hotel, but it has a good location, an effective gym and everything, specially the room, was very clean. The indoor pool was a hit with my nephew and niece.

Pros: Everything. We were staying for our grandson's hockey tournament and the location was perfect.

Pros: The staff was friendly and helpful . The breakfast was great and easy to access. Very clean facility- cleaning staff was able to do extras easily- extra towels . And I enjoyed the pool with the windows to the outside-and the air conditioning inside .

Cons: I liked everything and plan to stay here every time I am in town. Great value for the money!

Pros: the location

Pros: Nothing

Cons: Everything

Pros: Nothing at all

Cons: Everything... the property is dirty, the staff is rude and the price is way too high for a ran down Motel

Pros: The shower was ok. Water was hot. That’s about the only good thing I can say.

Cons: This facility truly needs torn down. So old and corroding. Everything about this facility needs updated.

It was ok.

Pros: The staff was very friendly and helpful

Cons: The bathtub dripped, there were bugs in the room, the toilet didn't flush well, there was no clock, the bedspread on one bed and the blanket on the other had burn holes in them, the floors in the bathroom were slimy and the floors in the bedroom was sticky. You had to PAY for the interent.

Pros: Location and price

Cons: I only had one trash can. I had to go to the bathroom every time I wanted to throw out something. The bed sheet also had a bloodstain on it. I don't know if that was mine or someone else cuz I noticed the presence of mosquitos. Coffee machine was broken

Cons: Rooms were very dirty. After 2 days, we went to a super 8 for the other 3 days we needed.

Pros: Nothing

Cons: Bath thub faucet leaked. The constant dripping sound was not pleasant. The bathroom fan rattled. The toilet flush lever did not operate properly. The room wasn't very clean, hair, dust and grey stains in the bathtub. The second floor had a constant lingering smell of pot. The staircase door is very loud. Patrons were talking, laughing, yelling, cursing, running, throwing things from my arrival at around midnight, up until around 3 am. Highway and planes(?) can be heard clearly. The staff never intervened to keep the noise down. I didn't sleep.

Pros: It was close enough to the airport and local stores.

Cons: Not a very pleasant stay. Now I know why they have carpets in hotels. The upgrade amenities could have been better spent on getting comfortable beds. They charge for travel toothbrushes....what hotel does that? I thought those were normally complementary. And the icicles hanging near the back door...talk about a lawsuit waiting to happen.

Pros: Location, price, clean, simple.

Cons: Smell of tobacco in "non-smoking" room, some loud guest chatter on Saturday night.

Cons: I was arriving late in Rochester and leaving my hotel to fly back to Boulder at 3:30 am. I just needed a quick, close stop to sleep for a few hours before I traveled again. I was traveling alone at that point. I booked the room based on Kayak reviews and also it not having a presence on the bed bug registry (I'm a little unhinged when it comes to possible infestations of any kind). I'd never been to Rochester and wanted something super close and convenient to the airport, clean, no frills, etc. because I really needed just the bed. I arrived and checked in just fine/paid for my room. I found my way to it through a series of long empty halls on the second floor. The room was fine, pretty much what I expected...clean and basic. I unpacked the few things I would need for early morning and sat down on the bed and turned on the weather channel. About five minutes later, the room phone rang. I picked it up and the voice on the other end said, "This is the front desk. Do you need your room serviced?" I said I didn't and he asked if I was sure. I said I was and hung up. The room was a little dusty and I thought maybe it had been unoccupied for a stretch since I didn't see another soul on the whole second floor. I didn't give the phone call a second thought until a few minutes later when the room phone rang again. I picked it up and the same voice said, "This is the front desk and we need you to come down here." I asked why and he said, "You just need to come down here right now." My mind raced from maybe there was a fire or a death at home or my rental car got hit. The head covered a lot of possibilities quickly. Not understanding and starting to freak out a little bit, I asked what this pertained to and he said, "Ma'am, you need to get down here now." I was confused and stumbling and said something about being in the middle of something, so could I come down in 15 minutes. He said, "No. You need to come now. You didn't pay for your room and if you don't come down here now, the police are going to take you." I was shaking at this point and asked, "Take me where?" He said, "Into custody." I said, "What for?" and again he said, "You didn't pay for your room." I was very upset and nervous about what was going on and insisted I did pay when I checked in and that he was standing right there when I slid my card and had it approved. I also told him that I have text alerts for all transactions from my bank and that I got one immediately when I swiped my card, plus I had my receipt sitting right in front of me. He said, "You didn't pay and if you don't come down here right now, the police are coming up to get you." I said to please send them because I didn't understand what is going on and hung up. I immediately used my cell to call 911 and told the dispatcher what went down. He told me to lock the deadbolt and stay in my room. He said no police were in the lobby and that someone was either trying to lure me into the hall to do me harm or trying to get me out of