8,0 Very Good
Pros:Staff was efficient, thorough.
Cons:I couldnt use a debit card. I never even got a car.
Pros:Amazing customer service. Megan was extremely wonderful and helpful at the Erie airport. She brightened our day :)
Pros:Got a free upgrade and pick-up and drop-off were quick and easy. The car was clean.
Cons:Car was in need of maintenance; particularly oil and it kept beeping with a notification. Other than that, everything was great.
Pros:Spot on, customer service was exceptional. Everything but customer satisfaction was guaranteed. Price was also affordable.
Cons:Nothing to complain about
Pros:The service provided by the employees/agents were excellent. They were courteous & helpful.
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Cons:Better description on what is needed to rent vehicals
Pros:Pickup was fine. Drop-off location is closed. Hertz has the correct location on their website, however KAYAK is listing a CLOSED location.
Pros:The staff was very quick and got me in-and-out fast on both the pick up and drop off.
Cons:The car was a crappier model than what I was expecting. There was some sort of mechanical issue that was causing vibration and noise. It smelled like it had been smoked in for all of its 14,000 miles. The steering wheel was sticky. The vehicle braked suddenly and unexpectedly while I was driving.
8,0 Very Good
Pros:The godawful car that I got from the Newark Hertz got a flat tire and the Pocono Township Hertz was nearby. They let us swap out the bad car for one that had four working tires.
Cons:It would have been nice if I didn't have to stop here in the first place.
8,0 Very Good
Pros:Having a car
Cons:Guy at service desk was VERY rude. Car has dents, scrapes and a cigarette burn in the passenger seat.
Cons:The Kia car was extremely hard to get in and out of, hard to move the front seats and was dented when I got it, so it looked shabby. Budget did not discount it because it was dented, although they certainly would have charged me if I dented it!
Cons:Cleanliness of car.
Pros:Very convenient way to return the car no hassles
Cons:The rental car counters are located INSIDE the Erie airport but are not marked from outside the airport. We drove around the airport twice before deciding to go inside the terminal to ask.
Pros:The car was okay.
Cons:This was an extremely frustrating experience for me. I picked up a vehicle, drove 5 miles before stopping at a gas station and when I went to start the car it wouldn't start. I had to wait for a tow and by the time I got back and got a new car three hours had passed. I wasn't able to start my 7 hour journey as planned and I was charged $10 for an extension to keep the vehicle longer. I was also charged a base rate of $153, when I was quoted $112 (included taxes and fees). After additional taxes and fees were added to the $153, the cost was $200 for 24 hours.
Cons:The woman behind the counter was nice. My issue was with having to wait 15 minutes for the car to be cleaned and prepped before I was able to leave.
8,8 Very Good
Pros:car was awesome
Cons:The airport Enterprise would not let me rent without a credit (not debit card) unless I had a return flight number. We went to the local Enterprise and was able to rent by payng the 2 weeks in advance, which I was ok with. Almost ruined my vacation!
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