10.0 ExcellentNov 29 2021
About the Kia automobile: The cruise control was lagging a little bit when changing the speed even by one or two mph. The gas mileage was not as good as a Nissan Versa, and poor gas mileage in city driving. Much appreciated the headlights were NOT LED lamps! (Lacking an ambient diffusion, LED lights are very wrong for nighttime driving on rural interstates, creating a real liability.) The Kia was roomy for an economy car and well-designed interior for travel. About the Budget representative at Erie Int Airport: Professional and courteous. I would recommend Budget based on the customer service. Thank you.
10.0 ExcellentJul 26 2021
Friendly and helpful. Quick service. Excellent car.
8.0 ExcellentSep 18 2020
Yes to bothCar smelled Smokey.
4.4 OkayMar 13 2020
The Kia car was extremely hard to get in and out of, hard to move the front seats and was dented when I got it, so it looked shabby. Budget did not discount it because it was dented, although they certainly would have charged me if I dented it!
7.6 GoodMay 21 2019
Cleanliness of car.
10.0 ExcellentOct 16 2018
Great serviceFantastic service, fair price, quality vehicle.
10.0 ExcellentFeb 26 2018
Very convenient way to return the car no hassles
7.6 GoodAug 14 2017
The rental car counters are located INSIDE the Erie airport but are not marked from outside the airport. We drove around the airport twice before deciding to go inside the terminal to ask.
4.0 OkayJul 10 2017
Billed $50 more than quoted priceThe car was okay.This was an extremely frustrating experience for me. I picked up a vehicle, drove 5 miles before stopping at a gas station and when I went to start the car it wouldn't start. I had to wait for a tow and by the time I got back and got a new car three hours had passed. I wasn't able to start my 7 hour journey as planned and I was charged $10 for an extension to keep the vehicle longer. I was also charged a base rate of $153, when I was quoted $112 (included taxes and fees). After additional taxes and fees were added to the $153, the cost was $200 for 24 hours.
5.2 OkayJul 6 2017
WaitThe woman behind the counter was nice. My issue was with having to wait 15 minutes for the car to be cleaned and prepped before I was able to leave.