Pros: The car I got (Chevy Cruz) got good gas mileage, ran well. Had no issues to hinder my weekend events. TY
Cons: This was not what I ordered. I ordered a Nissan Altima or better and got a chevy cruz. (at least 2 downgrades) with no explanation. Also was given max insurance when I asked for the $20 total/per day and he still gave me the $27 total/per day. Was dissappointed in the way this like I was manipulated from the start. :(
Oct 27 2018
Clean and affordable late model vehicles.
Pros: Great customer service! My vehicle was ready when I arrived to pick it up. The cost was quite competitive, and the 2018 Nissan Versa that I rented exhibited no problems during use.
Mar 19 2019
Pros: Pick up
Cons: Having a full tank
Apr 14 2019
Pros: On the very last day I did not get the gentleman's name. But he had blonde hair. But he was very polite and announced me by my last name which I love! It shows he has manners and did not call me by my first name. It was pretty crowded but I got out at a efficient time.
Cons: When I first checked in Miss Kristen had call me by my first name I like to be called by my last name. Otherwise everything else was great and she upgraded me to a full size car without additional cost. I did not expect that great customer service!
Aug 3 2019
Pros: I got the type of car I reserved. Car was clean and ready to go. Staff got me taken care of fairly quick.
Cons: The fuel charges were not explained well. I missunderstood the final bill and thought I was overcharged but I think the fuel charges get sorted later after fueling.
Oct 16 2019
Pros: Drop off was super easy.
Cons: Telling the customer all the facts and not throwing me under the bus when I’m 400 miles from home and HAVE to have a car that I don’t get it for the price I received for!!!
Dec 14 2016
Dont take the airport enterprise unless you are fl
Pros: car was awesome
Cons: The airport Enterprise would not let me rent without a credit (not debit card) unless I had a return flight number. We went to the local Enterprise and was able to rent by payng the 2 weeks in advance, which I was ok with. Almost ruined my vacation!
Cons: I had to go back inside to report old damage that should have been shown on the damage slip.
Dec 22 2016
Pros: Very helpful and great attitude.
Jul 6 2017
Cons: The woman behind the counter was nice. My issue was with having to wait 15 minutes for the car to be cleaned and prepped before I was able to leave.
Jul 10 2017
Billed $50 more than quoted price
Pros: The car was okay.
Cons: This was an extremely frustrating experience for me. I picked up a vehicle, drove 5 miles before stopping at a gas station and when I went to start the car it wouldn't start. I had to wait for a tow and by the time I got back and got a new car three hours had passed. I wasn't able to start my 7 hour journey as planned and I was charged $10 for an extension to keep the vehicle longer. I was also charged a base rate of $153, when I was quoted $112 (included taxes and fees). After additional taxes and fees were added to the $153, the cost was $200 for 24 hours.
Aug 14 2017
Cons: The rental car counters are located INSIDE the Erie airport but are not marked from outside the airport. We drove around the airport twice before deciding to go inside the terminal to ask.
Feb 26 2018
Pros: Very convenient way to return the car no hassles
Pros: The godawful car that I got from the Newark Hertz got a flat tire and the Pocono Township Hertz was nearby. They let us swap out the bad car for one that had four working tires.
Cons: It would have been nice if I didn't have to stop here in the first place.
Jul 28 2019
Pros: The staff was very quick and got me in-and-out fast on both the pick up and drop off.
Cons: The car was a crappier model than what I was expecting. There was some sort of mechanical issue that was causing vibration and noise. It smelled like it had been smoked in for all of its 14,000 miles. The steering wheel was sticky. The vehicle braked suddenly and unexpectedly while I was driving.