Guest reviews
Overall rating
8,5
Excellent
Based on 12 894 reviews
Cleanliness
8,6
Comfort
8,5
Pickup/dropoff
8,7
Value for money
8,6
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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10,0
Cons: Good service and fast! Love renting from enterprise
review from
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5,6
Pros: I thought the manager was friendly and the staff was too
Cons: The car was dirty outside and smelled like a port a John on the inside. Also, no one took the car from me at airport when I returned it. It was confusing and I have rented in almost every state and many countries. Not good.
review from
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8,0
Pros: Check in was great.
Cons: The car was a bit old.
review from
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3,2
Disappointed
Pros: The car had not been cleaned on the exterior and it was filthy. I brought the car back if you hours late and was overcharged an additional $60. Rochester New York, hey small uncomplicated market And a three day rental cost me $350. Completely unacceptable.
review from
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9,6
Great staff, Great rental
Pros: The staff at Enterprise was friendly and responsive. I arrived early so my rental was not yet ready. The young man at the counter kept me informed and within about 20 min, my vehicle was there. I suppose I could be upset because of wait, but my flight arrived early so I showed up early. That's no ones fault. It's life.
Cons: I was disappointed the airport rental location was so much more expensive than downtown locations. When I was searching for a rental, I found the downtown locations had daily rates 25% to as much as 50% lower. But I had no way to get there to get the less expensive rental. That's not right. It seems like price gouging with a captive audience.
review from
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9,6
2 days rental in Rochester
Pros: Fast service, extremely corteous personel a good vehicle
Cons: Charges 3 extra dollars for each additional driver included on the rental
review from
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2,0
Pros: N/A
Cons: There was no car upon arriving at enterprise
review from
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9,6
Helpful and friendly staff
Pros: Customer service was great - no issues with the car. It had some minor wear and tear on the outside, but they took note before we drove off. So close to the airport - overall savings was well worth the cost of a Lyft to get there.
review from
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6,8
Pros: That the counter was at the airport
Cons: Because it was at the airport, I didn't expect it to be comfortable, clean, etc.
review from
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10,0
Pros: Extremely pleasant staff at both ends; efficient with timing; had an upgrade because the size car I ordered was not there. Overall awesome and I will go back to Enterprise next time!
review from
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8,4
Pros: car was new and top of the line clean and roomy
review from
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10,0
Need a car in Rochester? Rent here.
Pros: Within 15 minutes of purchase they gave me a call. They did not have the car I reserved. I told them what I needed and they confirmed they had something and it was a little cheaper. Staff was fantastic and car was processed quickly after return.
Cons: There was a wait because there were only two in the office. Once they took my name though I had a car and was leaving in less than 15 min.
review from
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10,0
Cons: Good service and fast! Love renting from enterprise
review from
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9,6
Great staff, Great rental
Pros: The staff at Enterprise was friendly and responsive. I arrived early so my rental was not yet ready. The young man at the counter kept me informed and within about 20 min, my vehicle was there. I suppose I could be upset because of wait, but my flight arrived early so I showed up early. That's no ones fault. It's life.
Cons: I was disappointed the airport rental location was so much more expensive than downtown locations. When I was searching for a rental, I found the downtown locations had daily rates 25% to as much as 50% lower. But I had no way to get there to get the less expensive rental. That's not right. It seems like price gouging with a captive audience.
review from
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9,6
2 days rental in Rochester
Pros: Fast service, extremely corteous personel a good vehicle
Cons: Charges 3 extra dollars for each additional driver included on the rental
review from
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9,6
Helpful and friendly staff
Pros: Customer service was great - no issues with the car. It had some minor wear and tear on the outside, but they took note before we drove off. So close to the airport - overall savings was well worth the cost of a Lyft to get there.
review from
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10,0
Pros: Extremely pleasant staff at both ends; efficient with timing; had an upgrade because the size car I ordered was not there. Overall awesome and I will go back to Enterprise next time!
review from
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10,0
Need a car in Rochester? Rent here.
Pros: Within 15 minutes of purchase they gave me a call. They did not have the car I reserved. I told them what I needed and they confirmed they had something and it was a little cheaper. Staff was fantastic and car was processed quickly after return.
Cons: There was a wait because there were only two in the office. Once they took my name though I had a car and was leaving in less than 15 min.
review from
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5,6
Pros: I thought the manager was friendly and the staff was too
Cons: The car was dirty outside and smelled like a port a John on the inside. Also, no one took the car from me at airport when I returned it. It was confusing and I have rented in almost every state and many countries. Not good.
review from
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3,2
Disappointed
Pros: The car had not been cleaned on the exterior and it was filthy. I brought the car back if you hours late and was overcharged an additional $60. Rochester New York, hey small uncomplicated market And a three day rental cost me $350. Completely unacceptable.
review from
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2,0
Pros: N/A
Cons: There was no car upon arriving at enterprise
review from
Other suppliers in Rochester scored
Where can I find Enterprise hire cars in Rochester?
4111 W Henrietta Rd, Enterprise car hire
Address
4111 W Henrietta RdPhone
+1 585 359 3500FAQs about hiring a car from Enterprise in Rochester
How many car hire locations does Enterprise have in Rochester?
Enterprise has 6 car hire locations in Rochester. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Greater Rochester Intl Airport (ROC)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Greater Rochester Intl Airport (ROC)?
Yes