Guest reviews
Overall rating
8,5
Excellent
Based on 139 reviews
Cleanliness
8,4
Comfort
8,5
Pick-up/Drop-off
8,7
Value for money
8,4
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
44
6
5
3
7
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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6,0
Pros: Helpful staff, easy pick up and drop off with key box
Cons: The rental process was easy but no representative came out to inspect the vehicle with me and I assume no representative checked the vehicle after it was turned in....I got in the car started to drive off, when I noticed the check tire light was on. I was in a hurry and figured I could stop at a gas station to check and fill the tire pressure in the car. I drove the car and the tire was completely flat. It had a bolt and two large staples in the tire. I wish I never drove off but had to replace the tire to a spare and get the tire fixed. I am partly to blame for driving off without seeing it but I was left stranded and had to pay to have a previously damaged car fixed. Took several hours out of my trip and left me stranded and playing Mr Mechanic on the side of the highway.
review from
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9,2
Pros: Customer service was outstanding. The 2 guys that work the counter were incredible
Cons: Other price and rates. Just was high
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10,0
Pros: Fast and professional service. Great car.
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10,0
Pros: Got an amazing deal on a chevy tahoo rental. Then they were all out so we got upgraded to a 12 passenger van at no additional cost. It was amazing.
Cons: Nothing. Pick up was quick. Drop off was quick. Free upgrade was amazing. This was a perfect experience.
review from
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10,0
Pros: Yes, staff was great, and did a great job with curbside pickup/returns related to COVID
Cons: Nothing. Friendly and efficient staff. Process simple. Great choices in vehicles. Would highly recommend.
review from
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3,2
Pros: Nothing
Cons: The vehicle I ordered was not available, I was offered a different vehicle at a higher rate, no other options were available to me. For the vehicle I picked up was dirt and had a very strong order of marijuana.
review from
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10,0
Cons: Went through the car with me. It did a lot of great things a have never seen.
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10,0
Pros: The staff was very accommodating and helpful.
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10,0
Pros: Pick up: staff at Rochester airport Enterprise was very nice and helpful. She was behind a glass and I felt very comfortable and safe during the entire transaction which lasted around 45 seconds! This was the fastest and easiest transaction EVER. Vehicle : very clean and in excellent shape. Return: Dulles airport staff were very accommodating and kind. Receipt was in my inbox before I even left the car. This was the fastest and most convenient drop off I have ever experienced with a rental.
Cons: Honestly absolutely nothing. I am SO pleased with this entire experience.
review from
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9,6
Cons: Interior was about 95 percent clean but that may be a result of COVID-19. Overall I was satisfied with the choice of vehicle.
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3,2
Cons: original car had mechanical problems out the door. replacement was not the level we wanted and was dirty. Tried to call actual counter people to discuss and couldn't get them on the phone. Call center people could not help me for 24 hours. Will not use enterprise again
review from
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5,6
Pros: The car to actually have been cleaned before offering to the general public. I had a very tight schedule so I did not have time to make other arrangements otherwise I would have swapped out the car. My wife and I had to wipe multiple areas clean. The floor mats were dirty. It could have been cleaned better.
Cons: It could have been cleaned better.
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