Guest reviews
Overall rating
8,7
Excellent
Based on 6 552 reviews
Cleanliness
8,8
Comfort
8,7
Pickup/dropoff
8,4
Value for money
8,4
Pros
"Car was great!New and clean"
(in 165 reviews)
"Staff were friendly and helpful"
(in 361 reviews)
"Was a great rental experience!."
(in 185 reviews)
Cons
"The car was not available."
(in 53 reviews)
"Unable to drop car off."
(in 26 reviews)
"Long line at airport to pick up car."
(in 53 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up the car
great car
easy drop
friendly staff
great service
great price
car was great
great experience
car available
drop off the car
picked up the car
great value
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10,0
Pros: The airport clerk was quick and thorough with us and signed up our extra driver with no problems. The rental car was just a short walk from the desk, about 2 minutes. The car was the correct size and very comfortable. The return process was easy. I would use them again
review from
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8,8
Cons: I wanted to extend my rental several days but remove the insurance I mistakenly added for the first couple of days. I was told I could not remove the insurance and would just have to pay for it, then later dispute the charge on my credit card, which I find to be fraudulent and unethical.
review from
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10,0
Pros: Easy drop off, staff friendly and knowledgable
review from
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4,0
Cons: The woman at the check in counter could have not rolled her eyes at me simply because I handed her my license and credit card before she formally called me. And not given me the furthest vehicle in the lot and likely one of the cheapest on a day when every agency in the airport had availability.
review from
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4,4
Pros: Well I’ve made reservation for pickup truck Ford, Chevy or GMC and instead got small Nissan pickup cuz they didn’t have anything else and it gave 12-14 miles per gallon which would be up to 20 MPG in Ford
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10,0
Pros: Fantastic staff. Very helpful and friendly. Very efficient. Very considerate. Excellent car. Very clean.
Cons: Nothing. It was perfect.
review from
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10,0
Pros: Staff was very friendly and helpful, car was a great value
review from
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10,0
Pros: Everything was easy
review from
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8,4
Pros: New, clean car, easy pickup and paperwork. All Alamo employees were very pleasant.
Cons: Not sure what went wrong at the end, but there was confusion about my payment and that held things up for about 10 minutes at the end when we returned the vehicle. Not a big deal but that seems to me like a central function that should not have any variability in the way it is handled.
review from
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9,6
The Car Great Airport Construction Sucked
Pros: A real full size vehicle was given. Often the size are small in comparison to what most consider full size...not in this case.
Cons: The price was higher than I would have like but it was worth the price. I hated the construction aspect of the airport, seems to be taking forever.
review from
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2,0
Cons: They charged me an extra $40 over my quoted and booked price.
review from
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10,0
Pros: excellent and fast service
review from
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10,0
Pros: The airport clerk was quick and thorough with us and signed up our extra driver with no problems. The rental car was just a short walk from the desk, about 2 minutes. The car was the correct size and very comfortable. The return process was easy. I would use them again
review from
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8,8
Cons: I wanted to extend my rental several days but remove the insurance I mistakenly added for the first couple of days. I was told I could not remove the insurance and would just have to pay for it, then later dispute the charge on my credit card, which I find to be fraudulent and unethical.
review from
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10,0
Pros: Easy drop off, staff friendly and knowledgable
review from
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10,0
Pros: Fantastic staff. Very helpful and friendly. Very efficient. Very considerate. Excellent car. Very clean.
Cons: Nothing. It was perfect.
review from
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10,0
Pros: Staff was very friendly and helpful, car was a great value
review from
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10,0
Pros: Everything was easy
review from
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9,6
The Car Great Airport Construction Sucked
Pros: A real full size vehicle was given. Often the size are small in comparison to what most consider full size...not in this case.
Cons: The price was higher than I would have like but it was worth the price. I hated the construction aspect of the airport, seems to be taking forever.
review from
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10,0
Pros: excellent and fast service
review from
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4,0
Cons: The woman at the check in counter could have not rolled her eyes at me simply because I handed her my license and credit card before she formally called me. And not given me the furthest vehicle in the lot and likely one of the cheapest on a day when every agency in the airport had availability.
review from
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4,4
Pros: Well I’ve made reservation for pickup truck Ford, Chevy or GMC and instead got small Nissan pickup cuz they didn’t have anything else and it gave 12-14 miles per gallon which would be up to 20 MPG in Ford
review from
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2,0
Cons: They charged me an extra $40 over my quoted and booked price.
review from
Other suppliers in Rochester scored
Where can I find Alamo hire cars in Rochester?
1200 Brooks Ave, Alamo car hire
Address
1200 Brooks AvePhone
+1 833 813 5269FAQs about hiring a car from Alamo in Rochester
How many car hire locations does Alamo have in Rochester?
Alamo has 1 car hire location in Rochester. Take a look at our Alamo hire location map to find the best car hires near you.
Does Alamo have a car hire location at the airport: Greater Rochester Intl Airport (ROC)?
Yes
Does Alamo offer shuttle or airport pick-up services from Greater Rochester Intl Airport (ROC)?
Yes
