Guest reviews
Overall rating
8,5
Excellent
Based on 102 reviews
Cleanliness
8,7
Comfort
8,6
Pick-up/Drop-off
8,3
Value for money
8,3
Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
33
11
6
2
4
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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2,0
Cons: At airport, no shuttle to off site rental car place. Called 1-800 # customer service to have them get a hold of somebody at offsite Alamo for a shuttle. Customer service agent did call the offsite place and said nobody was answering left a message with my contact # for them to get a hold of me and I still, to this day, Never received a call. It’s been 4 days.
review from
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10,0
Pros: The manager when we picked up the vehicle was extremely helpful. He personally got our vehicle, warmed it up as it was 16 degrees and loaded our luggage for us. He really went above to assist us.
Cons: Alamo needs to correct their automated answering messages as they do not direct customers correctly. Was not able to get to a real person, messages sent you in a circle and then disconnects.
review from
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9,2
Pros: Yes
Cons: The drop shuttle was not there at 4am to take me to the airport. I had to call a Lyft.
review from
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8,8
Cons: place to leave car
review from
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9,6
Pros: Friendly and helpful at pick up and drop off. Quick. Received car ordered.
Cons: Nothing.
review from
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10,0
Pros: The airport clerk was quick and thorough with us and signed up our extra driver with no problems. The rental car was just a short walk from the desk, about 2 minutes. The car was the correct size and very comfortable. The return process was easy. I would use them again
review from
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8,8
Cons: I wanted to extend my rental several days but remove the insurance I mistakenly added for the first couple of days. I was told I could not remove the insurance and would just have to pay for it, then later dispute the charge on my credit card, which I find to be fraudulent and unethical.
review from
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10,0
Pros: Easy drop off, staff friendly and knowledgable
review from
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4,0
Cons: The woman at the check in counter could have not rolled her eyes at me simply because I handed her my license and credit card before she formally called me. And not given me the furthest vehicle in the lot and likely one of the cheapest on a day when every agency in the airport had availability.
review from
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4,4
Pros: Well I’ve made reservation for pickup truck Ford, Chevy or GMC and instead got small Nissan pickup cuz they didn’t have anything else and it gave 12-14 miles per gallon which would be up to 20 MPG in Ford
review from
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10,0
Pros: Fantastic staff. Very helpful and friendly. Very efficient. Very considerate. Excellent car. Very clean.
Cons: Nothing. It was perfect.
review from
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10,0
Pros: Staff was very friendly and helpful, car was a great value
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