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10.0
Super easy from start to finiReviewed Oct 17 2022
review from![kayak]()
10.0
Good customer service, clean car.Reviewed Oct 12 2022
review from![kayak]()
2.0
Cons:The rental office was closed for the day. I scheduled a pickup for Noon, and the office closed at noon. I arrived at 12:05, and wasn't able to get my rental and needed to book a second rental for my trip. Why would you allow me to book a rental pickup at the time when the office is closed???Reviewed Apr 12 2021
review from![kayak]()
2.0
Pros:Tyler, the staff of one location was helpful.Cons:Misrepresentation of what I was going to get and also the car that I did get. Beautiful says SUV, got downgraded to a standard SUV that was dilapidated, only thing I got was a minivan.Reviewed Mar 13 2021
review from![kayak]()
10.0
Pros:The staff was friendly and helpful and the drop off was super easy.Cons:Office hours could be longer.Reviewed Mar 9 2021
review from![kayak]()
2.0
Pros:Initially $200 deposit was charged to my account in addition to the rental charges on the day of pick-up. Was told it would be refunded the day after I returned the van (Monday). The van was returned on Sunday... on Monday an additional $100 was charged & now again today Tuesday an additional $100 is charged to my credit card.Reviewed Dec 22 2020
review from![kayak]()
9.6
Cons:The only thing I didn't like about this rental was Toyotas entune software and the way my phone connected to the car. Hertz was great and I think I got a great deal.Reviewed Oct 9 2020
review from![kayak]()
2.0
Pros:The only thing I liked was my refundCons:Communication that the place closed right at noon my pick up was at noon I was there at noon and the doors were already locked they were unable to give me another car anywhere in Omaha even though they had cars available at the airport they refused to give me one and they said that I should’ve been there before noon well they should’ve communicated that to me or kayak.Reviewed Sep 21 2020
review from![kayak]()
4.8
Cons:Absolutely awful experience. After waiting in line for 45 minutes to pick up my vehicle 30 minutes after the business closed, I told the Hertz employee that I wanted to prepay for gas. It's my fault in the end that I didn't read the contract, but I trusted that he did what I asked and I was already there 30 minutes past close. I brought the vehicle back on E and was changed $200 by Hertz to fill it up. I've made several calls to their horrible customer service people and have been told "too bad, you signed the contract." Supervisors refuse to call me back, and I will never rent from Hertz again.Reviewed Sep 21 2020
review from![kayak]()
2.0
Pros:yesCons:priceReviewed Sep 17 2020
review from![kayak]()
7.6
Pros:Friendly staff that worked with us.Cons:Was really upset that the corporate office called and left me a message stating that they were going to call the police if their vehicle was not returned when I returned it on time!!! Corporate office should of probably called where I picked up and dropped off the van to see if it was returned before calling me and accusing me of not having a vehicle back!!!!!!!! THIS is the ONLY problem I had renting this vehicleReviewed Jul 7 2020
review from![kayak]()
10.0
Pros:All was smooth and easy. Nathan was courteous and quick.Reviewed Jul 3 2020
review from![kayak]()