Car Hire at Omaha Eppley Airfield Airport

Pros: Staff was friendly, car was clean.

Cons: Vendor (Thrifty Car Rental) charged $80 more than was on the reservation confirmation I received from Hotwire/Kayak.

Pros: The staff was helpful. The car was clean. Thrifty is doing the best they can in an awful facility.

Cons: The issues are NOT with Thrifty. The Omaha car rental facility and taxes are terrible. The facility is new, but poorly designed as you need to drag your luggage up an escalator then over a skyway, then over to the rental counters, then down to the car rental kiosks, then over to the car. &60% taxes?

Pros: I liked that it was at the airport, and therefore near other car rental agencies, so I could quickly change to another rental agency without delay.

Cons: It was not unlimited miles. They put a huge “overage charge” on my card, then claimed that all the other rental agencies do that. They do not, and I went to Avis, Hertz, and Enterprise to prove it. The front counter worker was seriously overworked and extremely rude as a result.

Cons: I picked up first car, less than 700 miles on odometer and the check engine light was on. Car ran rough. Took car back and second car was dusty, dirty on the inside and out. Check engine light was also on and the cruise control didn't work, but car seemed to run fine. This car had less than 4000 miles. So frustrated that 2 out of 2 new cars were loaned out with problems that I didn't bother calling about the 2nd car. Didn't want to spend my vacation dealing with exchanging cars or waiting for a car to be dropped off. Dropped car off at 4:30a.m. so I called the agency to let them know of the problems so it wasn't passed off to next customer. Clerk more concerned about why I didn't call to exchange the second car. Not a good experience. Just glad I had wheels to get me where I needed to go.

Cons: Total price wa not what you quoted me

Quoted total price not honored at rental counter

Pros: Easy to place reservation and total price stated. Supervisor for counter clerks was readily available from neighboring company's space.

Cons: Rental counter did not even look at printout of emailed reservation receipt. Price at counter was significantly higher than quoted. I declined signing the revised agreement and requested cancellation. The rental clerk said cancellation was not possible, but her supervisor would void the contract. The supervisor (from a rival company's space) informed me the agreement had been voided. A request for a receipt showing the voided agreement was politely denied. The $250 credit card hold is still showing as pending.