Car hire at Omaha Eppley Airfield Airport

Pros: Nice car

Cons: Charged me extra for unlimited mileage since I didn't have a return flight ticket. I am disappointed in Thrifty and Kayak for this

Pros: Nothing at all

Cons: No agents at the desk upon arrival. Booth agent Matt was unprofessional, not helpful, and unfriendly. Unable to reach customer service by phone. My reservation was cancelled and I rented with a competitor for less money. Customer service experience was terrible overall.

Cons: Final invoice was 20% higher than estimate. They also charge a $2.00 "shredding fee" in Omaha. New one on me!

Pros: agent at desk -non-chalant.

Cons: A gazillion little extra's added on to make price much higher than stated price.

Cons: Car I paid to rent was not available. Having the car I actually reserved would have been better

Cons: They overcharged me and I had to call them to get it corrected. They did willingly correct it. I never got a final receipt.

Pros: Staff was friendly, car was clean.

Cons: Vendor (Thrifty Car Rental) charged $80 more than was on the reservation confirmation I received from Hotwire/Kayak.

Pros: The staff was helpful. The car was clean. Thrifty is doing the best they can in an awful facility.

Cons: The issues are NOT with Thrifty. The Omaha car rental facility and taxes are terrible. The facility is new, but poorly designed as you need to drag your luggage up an escalator then over a skyway, then over to the rental counters, then down to the car rental kiosks, then over to the car. &60% taxes?

Pros: I liked that it was at the airport, and therefore near other car rental agencies, so I could quickly change to another rental agency without delay.

Cons: It was not unlimited miles. They put a huge “overage charge” on my card, then claimed that all the other rental agencies do that. They do not, and I went to Avis, Hertz, and Enterprise to prove it. The front counter worker was seriously overworked and extremely rude as a result.

Cons: I picked up first car, less than 700 miles on odometer and the check engine light was on. Car ran rough. Took car back and second car was dusty, dirty on the inside and out. Check engine light was also on and the cruise control didn't work, but car seemed to run fine. This car had less than 4000 miles. So frustrated that 2 out of 2 new cars were loaned out with problems that I didn't bother calling about the 2nd car. Didn't want to spend my vacation dealing with exchanging cars or waiting for a car to be dropped off. Dropped car off at 4:30a.m. so I called the agency to let them know of the problems so it wasn't passed off to next customer. Clerk more concerned about why I didn't call to exchange the second car. Not a good experience. Just glad I had wheels to get me where I needed to go.

Cons: Total price wa not what you quoted me

Quoted total price not honored at rental counter

Pros: Easy to place reservation and total price stated. Supervisor for counter clerks was readily available from neighboring company's space.

Cons: Rental counter did not even look at printout of emailed reservation receipt. Price at counter was significantly higher than quoted. I declined signing the revised agreement and requested cancellation. The rental clerk said cancellation was not possible, but her supervisor would void the contract. The supervisor (from a rival company's space) informed me the agreement had been voided. A request for a receipt showing the voided agreement was politely denied. The $250 credit card hold is still showing as pending.

They changed my price at pick-up

Cons: My price was $175, which included taxes and fees. They charged me $212. Second time now.

Overcharged. Small Midsize Care

Cons: Car smelled like smoke. Got a Kia Optima, which was small for a mid-size car. Was charged $50 more than the total on my reservation information from Kayak

I am thrifty not desperate

Pros: I was able to get from point A to point B without breaking down.

Cons: At Check-in. * Agent said Thrifty charged gas up front saying it would be refunded if brought back full. * Same agent tried to charge a different rate than what I was quoted. When asked what was the issue, she gave me a "discounted rate" that was still $10 higher than quoted but said she couldn't do anything further and that kayak/hotwire must have screwed up on figuring the fees. When I asked her to re-print the agreement before I signed, she did and miraculously the requirement for paying fuel up front was no longer in force. Now this last part is great, but my trust in them is now completely gone. * Accessing the car. The car had a sickening air freshener hanging from the rear view mirror to obviously cover up that someone had been smoking in this car that had over 25,000 miles on it. * Driving. Transmission was slipping the whole time. Felt like a manual transmission with a bad clutch.

Delayed

Cons: My flight was delayed and thrifty didnt hold my rental past 2 hours. There were no more small cars so i had tp rent a midsize suv for 15.00 a day more. I was disppointed they couldn't honor my reservation.