Guest reviews
Overall rating
7,4
Good
Based on 4 204 reviews
Cleanliness
8,0
Comfort
7,9
Pickup/dropoff
7,3
Value for money
7,7
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10,0
Cons: Absolutely nothing..., all was perfect!
review from
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10,0
Pros: Super helpful staff at pickup and drop-off. Also had car trouble with first vehicle, switched out for a replacement vehicle in about 10 minutes in a completely different city. Very well done!
Cons: Great service and value, especially with Kayak pricing.
review from
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10,0
Pros: Everything was excellent. There will be HERTZ in my future!!!
review from
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7,6
Cons: More staff or kiosks for shorter pick up time
review from
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10,0
Pros: great car for price.
Cons: I was unaware of the deposit, no one said anything to me, however, got it all figured out.
review from
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5,2
Cons: Do not have fees for different pick up/ drop off locations. It was completely unclear that the pickup location was NOT at the airport. I will never use Hertz or Kayakagain
review from
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8,0
Pros: staff very friendly
Cons: Did not know about WIFI in car until last day - maybe a heads up would be nice
review from
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10,0
Pros: Quick to pick up and drop off. Staff was friendly. Car was what was expected.
review from
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10,0
Pros: Rented a mid size car but none available when we arrived. Put us in a Jeep Wrangler at no additional cost. Glad we had it for the ground clearance to access a couple beaches.
Cons: Turned in the rental car in front of the office. Employee moved it to another staging area. Some old guy that works there rear ended it as we watched from the shuttle area. Glad we took pictures.
review from
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8,0
Pros: Good car. No issues
Cons: Don’t like extra fee for second driver. Staff pushed hard on up sells
review from
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6,8
Cons: They tried to charge us for an upgrade when they did not have the class of car we chose. I had to make a special trip to Hertz at the Kona airport to get the upgrade charge dropped. Will see how it all works out when I get our next Visa bill.
review from
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10,0
Pros: Great service and a great SUV
review from
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10,0
Cons: Absolutely nothing..., all was perfect!
review from
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10,0
Pros: Super helpful staff at pickup and drop-off. Also had car trouble with first vehicle, switched out for a replacement vehicle in about 10 minutes in a completely different city. Very well done!
Cons: Great service and value, especially with Kayak pricing.
review from
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10,0
Pros: Everything was excellent. There will be HERTZ in my future!!!
review from
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10,0
Pros: great car for price.
Cons: I was unaware of the deposit, no one said anything to me, however, got it all figured out.
review from
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10,0
Pros: Quick to pick up and drop off. Staff was friendly. Car was what was expected.
review from
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10,0
Pros: Rented a mid size car but none available when we arrived. Put us in a Jeep Wrangler at no additional cost. Glad we had it for the ground clearance to access a couple beaches.
Cons: Turned in the rental car in front of the office. Employee moved it to another staging area. Some old guy that works there rear ended it as we watched from the shuttle area. Glad we took pictures.
review from
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10,0
Pros: Great service and a great SUV
review from
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7,6
Cons: More staff or kiosks for shorter pick up time
review from
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8,0
Pros: staff very friendly
Cons: Did not know about WIFI in car until last day - maybe a heads up would be nice
review from
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8,0
Pros: Good car. No issues
Cons: Don’t like extra fee for second driver. Staff pushed hard on up sells
review from
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6,8
Cons: They tried to charge us for an upgrade when they did not have the class of car we chose. I had to make a special trip to Hertz at the Kona airport to get the upgrade charge dropped. Will see how it all works out when I get our next Visa bill.
review from
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Where can I find Hertz hire cars in Kailua-Kona?
78-128 Ehukai Street, Hertz car hire
Address
78-128 Ehukai StreetPhone
+1 808 322 1715FAQs about hiring a car from Hertz in Kailua-Kona
How many car hire locations does Hertz have in Kailua-Kona?
Hertz has 3 car hire locations in Kailua-Kona. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Kona Intl Airport (KOA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Kona Intl Airport (KOA)?
Yes
