8.0
It was good. The vehicle was a little banged up when we got it and it wasn’t mentioned. We took pictures just for evidence. Other than that it was great.Reviewed Aug 22 2023
review from![kayak]()
2.0
The car had cockroaches in itReviewed Aug 5 2023
review from![kayak]()
6.0
The vehicles are not very clean. The first truck I was given had a dead battery. The second one needed an oil change. The third one I had to clean when I got home to get rid of the smell of cigarettes and to get a clear windscreen. The counter staff were helpful but whoever checks the vehicles after “cleaning” needs some serious training.Reviewed Apr 6 2023
review from![kayak]()
10.0
Hertz was outstanding in service, quality of vehicle and friendly and helpful staff. The only negative was the cost. Advertised price was more than $721. Final price was $1,700 with fees and insurance add-on’s.Reviewed Mar 7 2023
review from![kayak]()
10.0
We picked up our vehicle rental at the downtown location in Kona and the overall experience was great. We were assisted by Melvin who was very friendly as well as informative during the completion of the paperwork process. He also gave us a list of his recommendations for beaches, restaurants, tours and sights to see in the Kona area which we found very helpful.Reviewed Feb 27 2023
review from![kayak]()
2.0
We experienced a lot of homophobia and shady upsells that were deceptive. Never using Hertz or Kayak again.Reviewed Feb 27 2023
review from![kayak]()
4.0
They added a $250 charge during the return. This charge was not for mileage, damage, fines, tolls, or fuel without telling me about it or explaining why. I call that being sleazy and dishonest business practices. Terrible business practicesReviewed Feb 22 2023
review from![kayak]()
6.0
Promised a Jetta and confirmed by Hertz day before, received Kia Optima which though underpowered was large enough and old model that was reliable. Problem was pickup where Hertz had few shuttles to and from airport so pick up was delayed compared to other rental companies. Overall MEH but did the job.Reviewed Feb 14 2023
review from![kayak]()
10.0
I liked the friendliness of the staff at the pick up site… Melvin was awesome! Mahalo nui!Reviewed Feb 7 2023
review from![momondo-kyk-wl]()
8.0
Airport fees and local taxes should be included in the pricing for all car rentals, hotel bookings and flights. The Hertz at KOA hit me up for a $204 airport fee when I picked up the car.Reviewed Oct 25 2022
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10.0
CHEVY PICKUP is the CAR for BIG ISLAND!Reviewed Sep 27 2022
review from![kayak]()
6.0
Wish Hertz would get up to speed with other RAC companies and accept debit cards.Reviewed Aug 15 2022
review from![kayak]()