Guest reviews
Overall rating
7,7
Good
Based on 398 reviews
Cleanliness
8,0
Comfort
7,9
Pick-up/Drop-off
7,3
Value for money
7,7
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
101
52
46
15
23
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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8,0
Cons: As I booked the car online with a debit car I was expecting to be the main driver but we had to pay an extra driver for me to drive as I paid online. The person at the desk didn't tell us we had to go again.
review from
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7,2
Pros: Some staff at pick up were friendly, others pretended to be friendly but did not have our best interest
review from
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10,0
Pros: Staff was very helpful. And drop-off was smooth.
review from
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10,0
Cons: Absolutely nothing..., all was perfect!
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10,0
Pros: Super helpful staff at pickup and drop-off. Also had car trouble with first vehicle, switched out for a replacement vehicle in about 10 minutes in a completely different city. Very well done!
Cons: Great service and value, especially with Kayak pricing.
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10,0
Pros: Everything was excellent. There will be HERTZ in my future!!!
review from
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7,6
Cons: More staff or kiosks for shorter pick up time
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10,0
Pros: great car for price.
Cons: I was unaware of the deposit, no one said anything to me, however, got it all figured out.
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5,2
Cons: Do not have fees for different pick up/ drop off locations. It was completely unclear that the pickup location was NOT at the airport. I will never use Hertz or Kayakagain
review from
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8,0
Pros: staff very friendly
Cons: Did not know about WIFI in car until last day - maybe a heads up would be nice
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10,0
Pros: Quick to pick up and drop off. Staff was friendly. Car was what was expected.
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10,0
Pros: Rented a mid size car but none available when we arrived. Put us in a Jeep Wrangler at no additional cost. Glad we had it for the ground clearance to access a couple beaches.
Cons: Turned in the rental car in front of the office. Employee moved it to another staging area. Some old guy that works there rear ended it as we watched from the shuttle area. Glad we took pictures.
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