Pros: Staff was friendly, very clear about the pickup and dropoff process, even though I didn't pick up my car from Enterprise (per instructions from the rental agency)
Cons: I wish they'd had the car I'd reserved ready. Originally they tried pushing a crossover on me and even the car I got was not the one I reserved. Given how expensive gas is in Hawaii, I reserved a compact on purpose, and was disappointed to not receive one.
Pros: Yes they were
Cons: The truck was not as clean as I would have expected. Vehicles are in short supply so I get that maybe some shortcuts were taken.
Pros: The staff was friendly. Told me to take a photo of some scratches and mention at check out. I did this. No problem. Got an upgraded car that I really liked - Nissan Rouge
Cons: Had no problems
Pros: Very roomy for my family
Cons: Car could have used some air freshener, it was musty.
Pros: Jeep was the only way to go in Hawaii
Pros: Car was nice
Cons: Drop off was a joke and was treated rudely. Also charged a $30 fee for dropping off at a different location 3 miles away.
Pros: Helpful staff and a spotless interior of the car. The line moved quickly once we got moving, and the car worked great with great gas mileage.
Cons: It was booked for enterprise which was actually closed and all joined the same office at budget. None of the airport shuttles show that logo, but a few had the noted of enterprise on the doors.
Pros: I was able to just walk in and get the car very fast....but then, there was only one other guy there.
Pros: Staff were very kind and helpful. Easy access to the airport. Car was clean and in pretty good condition - (damage was correctly noted by the representative).
Pros: Both pickup and drop off were great. Your personnel there were top notch.
Cons: You could advise them to let people know about Costco's low gas prices.
Cons: no, except I stupidly bought the kayak insurance with the promise of allowing extra drivers. Enterprise waved it away as invaluable and unnecessary. $66 wasted since they Enterprise didn't recognize any of the Kayak insurance policy and promise to allow additional drivers - worthless!
Pros: Price, comfort, fuel economy
Pros: Staff was friendly and was offered a free upgrade! Rental process was quick and easy!
Pros: Staff was helpful, car was great.
Cons: Gas mileage wasn’t great in rental car
Pros: Reserved car over the phone just 15 minutes before closing and they were very gracious picking me up and staying late to send me on my way. Tyler was great!
Pros: Easy drop off
Cons: Cleaner car cheaper price
Pros: Friendly helpful staff! Easy pick up and drop off.
Cons: No complaints!
Pros: Elise, texter and Hilo were amazing, thanks
Pros: Very fast service. Renting and return were great.
Pros: They were very helpful and friendly. Pick up and drop off was super easy
Pros: Staff was great and the drop off couldn’t have been any easier!
Cons: Wished the van we rented had Bluetooth pairing for sound (other than for phone conversations) and USB ports for charging devices in the back seats.
Pros: Easy to pick and return
Pros: Drop off easy and very helpful at pick up BUT
Cons: The price I booked was ONE HALF what it was at pick up as it apparently did not include lots of taxes and fees. With no other option, it was a bait and switch. In addition, although the staff was very nice, we baked in the sun for 1/2 an hour waiting for a car to be ready after hours of travel.
Pros: Very easy drop off. Friendly staff. Close to airport, fast shuttle.
Cons: Not having a car ready to retire that has tire issues
Fast and efficient
Pros: Not having to repaet answers to stuff i had answered when i booked online. Paperless. Quick process.
Cons: Poor service didnt let me rent a car since I wasnt 25. Was being rude about it.
Pros: Friendly staff at both airport and off-airport offices. Very nice 4 wheel drive truck. Ultra easy drop-off at airport.
Cons: Didn't like having to pick-up and return to the airport. But it was 50% cheaper.
Easy and straightforward
Pros: The car pickup process was super easy and very quick. Employees with tablets take care of everything on the spot.
Cons: I don’t really have any complaints. Things went very smoothly. Same with the return.
Pros: Low mileage car with cruise control and good air conditioner.
|Monday||07:30 - 17:00|
|Tuesday||07:30 - 17:00|
|Wednesday||07:30 - 17:00|
|Thursday||07:30 - 17:00|
|Friday||07:30 - 17:00|
|Saturday||00:00 - 00:00|
|Sunday||00:00 - 00:00|
|Monday||06:00 - 23:00|
|Tuesday||06:00 - 23:00|
|Wednesday||06:00 - 23:00|
|Thursday||06:00 - 23:00|
|Friday||06:00 - 23:00|
|Saturday||06:00 - 23:00|
|Sunday||06:00 - 23:00|
Enterprise has 2 car hire locations in Kailua-Kona. Take a look at our Enterprise hire location map to find the best car hires near you.