Car hire at Hilo Intl Airport

Car hire at Hilo Intl Airport

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Hilo, The Big Island, HI, United States - Hilo Intl
Jul 13 — Jul 20
Same drop-off
Hilo, The Big Island, HI, United States - Hilo Intl
Wed 13/7
Noon
Wed 20/7
Noon
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Cheap car hire in Hilo Intl Airport

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Hilo Intl Airport car hire reviews and directory

Rated no. 1
Hertz
Best rated
8.7 Excellent (125 reviews)
1 location in Hilo Intl Airport
Hertz
Locations in Hilo Intl Airport
  • 8.8
  • 8.7
  • 8.7
  • 8.9
  • 8.6
Recent reviews
8.0 ExcellentMar 31 2022
Agent was pleasant and actual vehicle rented could have been cleaner.
10.0 ExcellentMar 19 2022
Everything was perfect! We picked it up and dropped it off at Hilo airport. The guy there at the desk had the best customer service and personality both days.
8.0 ExcellentFeb 26 2022
Pick up in Hilo was fast and easy, unusual these days for rental cars.
8.0 ExcellentFeb 23 2022
we rented a full size SUV for 4 adults and a 3 year old and it was very spacious and comfortable. The only problem we had was that the drivers side rear tire would not hold air. we had to hit a gas station virtually every day to keep the pressure close to where it was supposed to be.
2.0 MediocreFeb 18 2022
Jose did the very best with what he had to work with. However, the car type we had PAID FOR IN ADVANCE was not held for us. Jose said we had a pickup time of noon but we did not show up until 5pm. So they assumed we were no show. Why didn’t they call? The only cars he had left were Camaros and Mustangs. I realize they are premium cars but we could not get our luggage in the Camaro. Using the mustang we had to put one suitcase in the back seat. The mustang was not easy to use for our vacation purposes.
10.0 ExcellentNov 28 2021
The pick up window area was very crowded and there isn’t really any place to wait comfortably. Staff was nice, although pick up was slow. Overall it was a good experience and I would definitely recommend it to anyone.
10.0 ExcellentNov 15 2021
Rental very convenient in airport. Staff was friendly and informative. Quick service and nice, clean car. Return was simple and efficient. All around good experience.
7.9 GoodAug 18 2021
The car was great other then the fact that a/c would cut in and out.
10.0 ExcellentJun 6 2021
Ease of pickup and drop off location at Hilo airportCar could’ve been a little cleaner.
10.0 ExcellentMay 8 2021
Staff was very accommodating, rental was top notch!The website is not very user friendly
Rated no. 2
Alamo
9.1 Excellent (92 reviews)
1 location in Hilo Intl Airport
Alamo
Locations in Hilo Intl Airport
  • 9.3
  • 9.2
  • 9.2
  • 9.2
  • 8.8
Recent reviews
2.0 MediocreJan 3 2022
The car costed about 2x more than we originally intended because of the price of a child booster seat + fees + additional coverage that I wasn't sure I needed. It was appalling how much we spent for the car - would could have literally purchased a used car for the same price for a 9 day trip.
10.0 ExcellentOct 16 2021
Everyone was friendly and efficient.
10.0 ExcellentSep 21 2021
Great service at the Hilo Airport!
10.0 ExcellentJul 6 2021
Prices Hawaii are too high due to COVID I guess
10.0 ExcellentJun 6 2021
Very convenient. Short distance from the airport. Excellent servicePrice, was. Very expensive.
10.0 ExcellentJun 5 2021
The staff was very helpful friendly couldn’t make it for my reservation time and they were very gracious honored my contracts and gave me an upgradeReally nothing
10.0 ExcellentJun 2 2021
Very helpful !!!We were very happy .
10.0 ExcellentMay 25 2021
They had a car for 1.5 daysIf they had cars available for most or all of my trip
8.0 ExcellentMay 18 2021
The staff at pick up was not Aloha friendly, but the staff at drop off was super nice and help to fill out turn in papers
10.0 ExcellentMar 16 2021
Great prices, friendly staff. Very fast and efficient check in and out.Nothing, this was the best car rental experience I have every had.
Rated no. 3
Enterprise
8.7 Excellent (32 reviews)
1 location in Hilo Intl Airport
Enterprise
Locations in Hilo Intl Airport
  • 8.6
  • 9
  • 8.6
  • 8.6
  • 8.5
Recent reviews
10.0 ExcellentJun 2 2021
They're quick and fast and friendlyEverything is perfect, Although i got the car with few damages to it,But the girl still inspected for me and i got nothing to worry about..They take good care of their customers
10.0 ExcellentJun 14 2020
VeryNothing
5.2 OkayApr 30 2019
All the employees I dealt with were friendly and helpful, so excellent service. I realize inventory was low, but my car had stains on the seats and scratches all over the outside body. It was embarrassing to ride around in.
9.6 ExcellentNov 25 2018
It was so fast & easy to get a rental. Both picking up & returning, service was awesome!
10.0 ExcellentFeb 28 2018
The staff at the Hilo airport were friendly and helpful
10.0 ExcellentAug 1 2017
Great serviceGreat customer service. Friendly, helpful stuff. Both picknup and drop off service was quick and hassle free
5.2 OkayMar 1 2017
Ship to Rental shuttleThe agent was very helpful and easy to deal with. We had booked a full size car which was unavailable but were offered a substitute.which worked well for our 4 adult passengers.The airport facility was overwhelmed by the numbers of passengers arriving by cruise ship. The shuttle area at the port could not handle the arrival. We actually took a taxi to the airport because the shuttle would only take the one person renting.
8.4 ExcellentFeb 20 2017
Drop off in HiloVery quick & painless.
6.0 GoodJan 24 2017
It was the same car. We just dropped it off in Hilo.
10.0 ExcellentJan 9 2017
Very fast check in
Rated no. 4
Dollar
8.1 Excellent (54 reviews)
1 location in Hilo Intl Airport
Dollar
Locations in Hilo Intl Airport
  • 8.4
  • 8.3
  • 7.9
  • 8.5
  • 7.5
Recent reviews
10.0 ExcellentJul 3 2022
Price of the car was affordable
10.0 ExcellentApr 1 2022
Overall it was a very good experience, pick up and drop off was really quick. The car was great but the interior was dirty, the center console still have liquid spilled and sticky stuff.
8.0 ExcellentFeb 27 2022
Lots of room since there were six of us. The only complaint was the wipers were shot.
4.0 OkayFeb 20 2022
Service at desk took too long
4.0 OkayFeb 14 2022
Inside of car was filthy. The car needed new wiper blades. More than $600 in hidden fees. Never again!
2.0 MediocreJan 4 2022
I had to cancel this trip due to the Omicron wave, and due to Priceline's no-changes policies I had to pay the $400 rental fee even though I received no service of any kind. This inflexibility of the priceline-mediated rental reservation was an unpleasant surprise to me, especially given the lack of transparency that, though I was using a KAYAK interface to book a Dollar car, priceline was involved at all. The experience has soured me on any indirect booking (via Kayak especially).
8.0 ExcellentJan 4 2022
Car was ready when promised. Vehicle was in good shape and was the make and model requested. Cost was as specified in advance.
8.0 ExcellentDec 28 2021
A Jeep Wrangler is not a Full Size Car. My wife had a hard time getting into it, but that was all you had.
10.0 ExcellentDec 21 2021
Very decent car. Completely over priced. Market gouging.
8.0 ExcellentNov 26 2021
Great service and friendly staff
Rated no. 5
National
9.3 Excellent (19 reviews)
1 location in Hilo Intl Airport
National
Locations in Hilo Intl Airport
  • 8.9
  • 9.4
  • 9.5
  • 9.3
  • 8.7
Recent reviews
10.0 ExcellentDec 21 2021
Up graded but no charge, nice but took a few extra minutes to get vehicle delivered to us. Would have been faster to have us go get it.
10.0 ExcellentMar 27 2021
Very friendly, easy going and nice. Getting the car and returning it was easy and niceNothing, wish there were deals on pricing
9.2 ExcellentMar 30 2018
Great rentalFast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.
8.8 ExcellentMar 29 2018
Friendly service
10.0 ExcellentFeb 21 2018
Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.
10.0 ExcellentFeb 12 2018
Quick and easyVery quick and easy to pick up and return at Hilo. Recommend!
10.0 ExcellentAug 22 2017
Amazing!Great service and friendly!Nothing great experience
10.0 ExcellentAug 9 2017
Great customer service!Great customer service, great people, great priceI didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.
8.0 ExcellentMay 25 2017
Ashley at the hilo airport was awesome!
6.0 GoodMar 22 2017
I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
Rated no. 6
Payless
9.2 Excellent (20 reviews)
1 location in Hilo Intl Airport
Payless
Locations in Hilo Intl Airport
  • 9.2
  • 9.1
  • 9.2
  • 9.4
  • 9
Recent reviews
10.0 ExcellentMar 3 2022
Friendly service!!
8.0 ExcellentMay 16 2021
The staff was very friendly. They had a cancellation on a mini-SUV and gave us a free upgrade.The vehicle could have been a little cleaner.
9.6 ExcellentMar 19 2019
Everything was cool
6.0 GoodOct 24 2017
Nice peopleI booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.
10.0 ExcellentJul 27 2017
Car rentalQuick and easy
10.0 ExcellentNov 12 2016
Hilo Payless "High Five!"Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay." Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes. Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested. Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
10.0 ExcellentOct 27 2016
Great experienceFree upgrade, very friendly and helpful staff.
4.8 OkaySep 2 2016
Only accept Credit cards in spite of the reservation was made with a debit card!
Rated no. 7
Avis
8.4 Excellent (5 reviews)
1 location in Hilo Intl Airport
Avis
Locations in Hilo Intl Airport
  • 8
  • 8
  • 8.4
  • 9.2
  • 8.4
Recent reviews
4.0 OkayMar 30 2021
They were quick to replace the offered car, they were polite and efficient when dropping car.Not offered us a car which was undriveable due to a damaged front fender which was rubbing front wheel. The cars, inc replacement were filthy.
Rated no. 8
Thrifty
8 Excellent (29 reviews)
1 location in Hilo Intl Airport
Thrifty
Locations in Hilo Intl Airport
  • 8
  • 8.2
  • 8.1
  • 8.4
  • 7.6
Recent reviews
8.0 ExcellentJun 29 2022
The convenience, location and efficiency of Thrifty at Hilo was good.
10.0 ExcellentNov 21 2021
The car was clean, ran well and it had a full tank of gas.
8.0 ExcellentSep 2 2020
Employees were so incredibly friendly, vehicle was clean.Breakdown of charges on receipt. I wasn’t aware there would be an extra $200 hold and it scared me.
5.2 OkayFeb 18 2020
Yes, and yes.The price of the rental could have been way better. The shock came with the added fees at the end of the rental...$91! It was already over $50 per day, and then I added a $10 per day upgrade to get a better car than a Spark. So that last chunk of money just added insult to injury.
6.4 GoodNov 4 2019
Very friendly staff. Good price. Car mechanically ok.Car had a lot of scratches and dings. Interior reeked of smoke
2.0 MediocreAug 12 2019
There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.
2.0 MediocreApr 9 2019
Nothing they couldn’t honor our reservation didn’t have a car ready for us...They could have let us know in advance if they wouldn’t have a car for us...
10.0 ExcellentJan 5 2019
Great, fast online process and terrific service at checkin and checkout!
10.0 ExcellentAug 28 2018
Great vehicle and priceThe vehicle was awesome! All the bells and whistles
10.0 ExcellentJun 21 2018
Personal was very pleasant, courteous, pleasant, efficient and professional. I got the car I wanted. I was very pleased.I have no complaints
Rated no. 9
Budget
7.8 Good (26 reviews)
1 location in Hilo Intl Airport
Budget
Locations in Hilo Intl Airport
  • 7.9
  • 8.3
  • 7.9
  • 7.7
  • 7.3
Recent reviews
2.0 MediocreMay 17 2022
The agent refused to rent to me.
3.9 MediocreAug 26 2021
The price was right but I don't think I got the car class that I reserved. I booked a Full-size, and was given a Hyundai Elantra which I believe is a Mid-size. The car was FILTHY! Dirty inside and outside, there were even what I think were cigarette burns in the seat cushion. There was only one person working the desk, and the line was long by the time I got my keys. We only needed the car for about 6 or 7 hours that day, so it did the job.
10.0 ExcellentAug 23 2021
It was great attention
10.0 ExcellentMay 19 2021
Staff was super helpful and, as always, full of the aloha spirit!!🤙Nothing. All was excellent!
10.0 ExcellentMay 10 2021
Drop off was super easy; the staff was super helpful and very sweet as she upgraded us to a bigger vehicle during our stay. Couldn’t have asked for a more pleasant interaction.This is not on the staff but ensuring there is a new battery in the key fob is important... there were a couple of times where I wasn’t sure if I was going to be able to lock/unlock the vehicle at some of our destinations. Spent $5 to replace the battery and it worked just fine afterwards.
10.0 ExcellentJul 20 2020
She was nicealthough she was nice, she should have pointed out the rates, bcoz the counter girl surely made sure i noticed it now that im away from the counter.
6.4 GoodAug 27 2019
Staff rushes you and does not make you feel valued, then again local people seem to not like tourist.A sense of friendly from the staff in Hilo would be nice. They are very unwelcoming.
10.0 ExcellentJul 16 2019
We had a great car and the unlimited miles were awesome! We had a great time!
3.6 MediocreApr 1 2018
We were given a Jeep that only could sit 4 people we had 5The car was in decent condition.We were given a Jeep that only had seats and belts for 4 people we had 5. They tried not to tell us we had to pay to upgrade for a larger car. When I booked the car I picked one to sit 5 people. We had to wait a long time and argue to get the car we booked.
6.4 GoodJul 28 2017
Agent asked me to read and write down the mileage. This appears to be their standard expectation which I am not accustomed to. To make matters worse, I had a hard time figuring out how to find that info on this car. For a rental that comes with unlimited mileage, this seems totally unnecessary.
Sunnycars
2 locations in Hilo Intl Airport
Sunnycars
Locations in Hilo Intl Airport
Recent reviews
Easirent
1 location in Hilo Intl Airport
Easirent
Locations in Hilo Intl Airport
Recent reviews
402 travellers who hired a car in Hilo Intl Airport gave the car agency they used an average rating of 8,7

Car rental locations at Hilo Intl Airport

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Most popular car type

Mini

Top tips for hiring a car at Hilo Intl Airport

  • Book your car hire at Hilo Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Hilo Intl Airport