Hotels near Hilo Intl airport

Hotels near Hilo Intl airport

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Hilo Intl (ITO) - Hilo, Island of Hawai'i, HI, United States
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Best hotels near Hilo Intl airport

Cleanliness
9,0
Comfort
9,0
Location
9,1
Services
8,8
Staff
9,6
Overall 9,1 Excellent
Based on 117 reviews
Cleanliness
9,0
Comfort
9,0
Location
9,1
Services
8,8
Staff
9,6

Excellent 10,0
Pros: An astonishing place with a unbelievably nice hostes. Home made pancakes for breakfast were top. I wish we stayed little longer. I definitely recommend!
Cons: Nothing
Excellent 10,0
Pros: We loved our short stay here.
Excellent 10,0
Pros: Maureen’s house is beautiful with a lovely garden, peaceful atmosphere, and the beach is really close as well as the city of Hilo. Thank you!
Excellent 10,0
Pros: Maureen’s BnB was just perfect. Me and my husband had the best time here. Location was great, place was clean but Maureen was wonderful. She is the one who makes this place warm, you feel like you are at home. Breakfast was excellent, since other guests were changing and we stayed bit longer she made every day different breakfast so we could enjoy. Maureen borrowed us her Big island guide and organized our day with some of the best highlights of this magical island. Although we really loved Maureen we will miss her cat just a bit more as she slept with us every night of our stay, she is the cutest. You will not regret if you stay here, take a bit more time for the breakfast in the morning as you may meet some great people as we did during our stay.
Excellent 10,0
Pros: She the Hosted with the MostEST! Rare person and Accommodations! Rare Jewels to be Treasured!
Excellent 8,0
Pros: The place is nice, the cat is cute, the hostess is hospitable. And there is a beach park with huge turtles nearby. Oh, and more thing - pancakes for the breakfast were perfect.
Excellent 10,0
Pros: Beautiful property and fantastic host.
Excellent 10,0
Pros: Breakfast was fabulous served in the dining room every morning. Maureen is the most gracious host and a fantastic cook. The house was beautifully outfitted and welcoming to be in. Such a wonderful treat on our Hawaiian holiday.
Cons: Everything was fantastic
Maureen's Bed & Breakfast - Hilo
Rated no. 1
9,1
Excellent 9,1
Based on 117 reviews
Details
Reviews
R2 459

Cleanliness
9,0
Comfort
8,6
Location
9,0
Services
8,5
Staff
9,3
Overall 8,7 Excellent
Based on 122 reviews
Cleanliness
9,0
Comfort
8,6
Location
9,0
Services
8,5
Staff
9,3

Excellent 9,0
Pros: The Inn was great. The staff was very welcoming. We could hear the waterfall from our room. It was a peaceful and relaxing place to stay. We ordered the dinner one night and it was fantastic. The breakfast was perfect.
Excellent 8,8
Pros: Beautiful property, the waterfall is stunning. Had a lot of fun using the paddle boards. Great view at breakfast. Weekend staff were very helpful, even booking us restaurant reservations.
Cons: You have to pay $10pp per night. Still had to pay this even though we arrived at 10pm the first night so didn’t have evening drink or use the facilities that day. Manager on Monday morning was quite rude when trying to discuss this with us. I don’t understand why they don’t just incorporate it into the price. Breakfast is ok, not a lot of variety.
Excellent 10,0
Pros: The proximity to the falls was amazing. The caretaker Laura was particularly friendly and helpful.
Okay 4,0
Pros: It does have a nice location, in a secluded area, next to the waterfall.
Cons: The property I’d dated. Needs better maintenance. Furthermore, it was not staffed, probably due to COVID-19. No breakfast was provided although, it was mentioned from their website. Only had coffee for one morning.
Excellent 10,0
Pros: This property is beyond beautiful! From the farms you drive through to arrive, to the hike to the waterfall...I have never been to a place more magical!
Excellent 10,0
Pros: I loved the staff, they’re so professional, kind, informative and real. This place is the most beautiful place I’ve ever stayed. Evening and morning time were breathtaking. Plus our 12 course dinner was the best I’ve ever had!
Excellent 9,2
Pros: The view, waterfall, and trails.
Excellent 10,0
Pros: Retreat from the crowds in a lush location with a waterfall view
Excellent 10,0
Pros: The vibe.
The Inn at Kulaniapia Falls - Hilo
Rated no. 2
8,7
Excellent 8,7
Based on 122 reviews
Details
Reviews
R3 765

Cleanliness
8,5
Comfort
8,4
Location
8,9
Services
8,1
Staff
8,7
Overall 8,4 Excellent
Based on 762 reviews
Cleanliness
8,5
Comfort
8,4
Location
8,9
Services
8,1
Staff
8,7

Excellent 9,0
Pros: Clean room, friendly staff, free parking
Cons: Some parking places seemed small, and some parking areas ended in a dead end and you had to back out of the parking area.
Excellent 10,0
Pros: Very. Good
Excellent 8,0
Pros: The location was excellent. The shop outside was very handy.
Cons: I couldn’t bring myself to pay that much for the evening meal in the main restaurant, but the snakes one was good value.
Good 7,0
Pros: Over-nightery. Can not really tell w/ COVID-19 lock-down of many facilities.
Cons: Resort fees gets to me every time. Should give exemptions to people who just want to come in the late afternoon and leave next morning w/ no time to enjoy the "resort fee."
Good 6,0
Pros: The staff was very nice and the lobby area is beautiful.
Cons: This hotel needs some updating. The lobby area is beautiful but the rooms need a refresh and the pool area is just sad. The staff was very nice.
Good 7,0
Pros: Beautiful view of the bay
Cons: Room was a bit outdated, but overall clean
Good 6,0
Pros: Big clean rooms with a great view
Cons: Have to pay taxes but in the confirmation was nothing written. Communication from the staff was unfriendly You hear the airplaines
Excellent 10,0
Pros: Cleanliness of the room the views were awesome
Cons: Everything was great
Okay 4,2
Pros: The location was nice and it was easy to find. Super close to the airport.
Cons: It was our only hotel stay for our family vacation in Hawaii and it was the only disappointment. The rooms were spartan - they didn’t even have a safe. Beds were soft. No laundry bags for a hotel. Just overall couldn’t compare with our other accommodation in Kona, Kihei and Honolulu, which were all apartments.
Excellent 10,0
Pros: We really enjoyed our stay in Castle Hilo Hawaiian Hotel. The room is big and very comfortable. We paid for an ocean view and we are really happy that we decided to do so because the view was really good, specifically when you wake up early in the morning. A huge variety of restaurants at 5mn driving. Waterfalls in Hilo are breath taking!!
Cons: Everything was perfect
Excellent 10,0
Pros: Location
Cons: Nothing
Excellent 9,0
Pros: Simply enjoyed our stay at the hotel and the staff was friendly and professional!
Cons: Restaurant buffet... too expensive, should be at least $10 cheaper.
Excellent 8,0
Pros: The view of Hilo Bay, cleanliness, comfortable beds.
Cons: No movie-only channel/selections
Excellent 8,0
Pros: the room was very comfortable, large and clean, and the beds were great. it's near the airport and easy to find, even when tired from a long flight. the restaurant on site was very good. beautiful banyan trees out front. free parking.
Cons: nothing to dislike, it was very nice.
Excellent 8,0
Pros: The hotel staff.
Okay 5,0
Pros: Good location, near the airport and very quiet, just in front of the ocean, and beautiful garden.
Cons: Our room has kitchen and there are many roarches around, we stayed four days there, and we found roaches everyday. We stayed four days and charged four days plus Deposit, I don't know why??? Anyway, I need to complain later.
Good 6,0
Pros: The Hotel was easy to find and the staff was kind and helpful. This is an ideal base to visit Volcanos National Park. The room (Deluxe ocean view) was clean and simple (but was ok). The restaurant inside the hotel is nothing special. Great free internet service limited only to check in flights and print boarding passes (if you want to access your email account you have to pay 38cents/minute). All was ok.
Cons: The restaurant in the lobby is nothing special, only the view is good (by day).
Castle Hilo Hawaiian Hotel - Hilo
Rated no. 3
8,4
Excellent 8,4
Based on 762 reviews
Details
Reviews
R3 421

Cleanliness
8,3
Comfort
8,3
Location
8,1
Services
8,2
Staff
9,0
Overall 8,3 Excellent
Based on 99 reviews
Cleanliness
8,3
Comfort
8,3
Location
8,1
Services
8,2
Staff
9,0

Good 6,7
Pros: Location is convenient, quiet.
Cons: The room smelled and humid. No daily housekeeping which was not spelled out clearly in description. Only emptying trash. They do exchange towels if needed. Room is so basic, rudimentary.
Excellent 10,0
Pros: Staff was as nice and helpful as possible.
Cons: We needed to stay elsewhere after the room were booked for 4 days. Online said absolutely no refunds/cancellations. At the site the sign said cancellation within 48 hrs. We immediately told staff we only needed the room one night. She said it would be up to management to say if we could get a credit back for at least 2 of the nights. No such credit ever happened.
Excellent 8,0
Pros: Great location, great value for money.
Cons: They charged us extra for late checkin, most flights get there at night and this is not specified beforehand. It's a 20$ extra for each half an hour after 10pm
Excellent 9,0
Pros: nice price for the value
Cons: the bed is small
Okay 4,0
Pros: Clean
Cons: Did not feel I got my money’s worth
Good 7,0
Pros: Convenient
Cons: The bed is uncomfortable
Excellent 10,0
Pros: Home away from home.. We actually live in Hawaii on the island of Oahu. It was a pleasant surprise when we arrived after taking our chances on this gem. We had not stayed here before. We had a 2 bedroom apartment. It accommodated our family of 6. The kitchen, private balcony, and free coffee in the morning was great! Location was perfect! It is a walk from our favorite cold water pond. And the price we paid was definitely worth our stay...We will definitely stay here the next time we visit. Mahalo nui loa ARNOTT'S!!
Cons: Although there is a common shared area to watch T.V there is no T.V. in the room. Parking was tight.
Arnott's Lodge - Hilo
Rated no. 4
8,3
Excellent 8,3
Based on 99 reviews
Details
Reviews

Cleanliness
8,7
Comfort
8,0
Location
8,3
Services
7,9
Staff
8,9
Overall 8,2 Excellent
Based on 249 reviews
Cleanliness
8,7
Comfort
8,0
Location
8,3
Services
7,9
Staff
8,9

Good 6,0
Pros: Ex shower. Located well. Nice pool .Adequate breakfast. Good parking
Cons: Right on airport flight path. Very noisy
Mediocre 3,0
Pros: Not much to like. The pond out front was nice
Cons: Room was tiny. Shower had no place for shampoo bottles but floor but no room to bend over to get them. Airport noise and drip sounds from rain all night. Expensive for what we got
Excellent 8,3
Pros: The room was very comfortable and clean
Excellent 10,0
Pros: Front desk staff is amazing and kind. Pool area is beautiful.
Good 7,0
Cons: Rooms next to the highway were loud.
Excellent 10,0
Pros: They
Cons: They were so helpful when I reach it was so awesome they help me and my friend out alot.
Okay 5,0
Pros: The bathroom amenities were nice.
Cons: The rooms need updating. There was a musty odor. If you went to the bathroom in the middle of the night, you woke up the entire room because of the lighting system.
Excellent 10,0
Pros: It is locally owned and operated as well as very affordable.
Cons: The parking situation was obnoxious, tiny lot with one lane entrance and mild street parking.
Excellent 8,0
Pros: The staff at the front desk was incredible. I loved the gardens as well. Very filling breakfast. The candy at check in was delicious.
Cons: The rooms we packed. So much in a small area. I did not like how early the pool and seating area closed. It would’ve been nice to be able to sit outside and enjoy the environment in the evening. Why close the vending machine so early? No midnight s
Excellent 10,0
Pros: Very nice and helpful staff. Hotel was clean and quiet. The only hotel chain on Hawaii, which is owned by locals, not big international corporation.
Cons: N/A
Excellent 8,0
Pros: free parking on site, friendly staff, hot water available in the lobby anytime.
Cons: airport noise, tiny bathroom, house keeping forgot to give us new tooth brushing cups on the 2nd day.
Excellent 8,0
Pros: Very welcoming staff, the room was clean and neat. Nice view of the ponds and nice bath products.
Cons: Planes flying over early in the morning.
Good 7,3
Cons: No elevator to 2nd floor = tough to get suitcase upstairs.
Mediocre 3,0
Pros: Location close to Hilo Airport
Good 6,7
Pros: The check in time was like 12 noon. I arrived 7 in the morning and could not find a place to rest up before check in time. The hotel must advance the the customer that they can't check us in before actual check in time.
Cons: When I got to the restaurant nobody attended to me while I was given a seat for almost 20 minutes.
Good 7,0
Pros: Convenience for personal business and non-resort hotel accommodations.
Good 6,3
Pros: the hotel is a good value - it is an old building but well kept. The front rooms have a nice ocean view with balcony. Being in Banyan Drive it is a nice walking area.
Cons: No elevator - must carry luggage up stairs
Excellent 8,0
Pros: The hotel is very unique and has beautiful gardens and a lovely Coy pond.
Cons: I think the jealousie windows should be replaced because the let a lot of noise into the room.
Good 6,8
Pros: It's cheap, clean and there's everything to satisfy your basic needs!
Cons: The noise in the morning from the airport and the highway near there
Good 7,6
Pros: Great location, small hotel with family feel, great rooms, fantastic small restaurant accross road - ice pool dinner, helpfull staff, good parking, very clean, balcony overlooking quaint fish ponds, well priced standard american dinner attached with discount vouchers to hotel guests, quiet side of hilo, great for getting around island and to and from airport.
Cons: begining to look maybe a little dated but this does not distract from an otherwise fantastic stay
Good 6,4
Pros: $review.pros
Cons: Room was to far from lobby
Okay 5,6
Pros: good
Cons: I couldn't find the cafee maker or anything that i can boil water
Hilo Seaside Hotel - Hilo
Rated no. 5
8,2
Excellent 8,2
Based on 249 reviews
Details
Reviews
R2 785

Cleanliness
8,2
Comfort
8,0
Location
8,4
Services
8,1
Staff
8,8
Overall 8,3 Excellent
Based on 120 reviews
Cleanliness
8,2
Comfort
8,0
Location
8,4
Services
8,1
Staff
8,8

Excellent 8,0
Pros: The room was very comfortable and clean with good attention paid to details. The residential location is quiet with a small beach a short walk away. The onsite host is very courteous and helpful. The shared kitchen is great with all you will need for basic food preparation. In season, the orange tree produces delicious oranges.
Cons: The shared kitchen's dish drainer tray, counter surfaces and in particular gas cook top need more frequent (daily) cleaning by property staff. The addition of larger cereal/salad bowls would be helpful. Overall, the kitchen works quite well.
Good 7,4
Pros: The TV and Kitchen
Cons: Poor air conditioner needs to moved closer to the bed
Good 7,0
Pros: Very friendly host welcomed us when we checked in. Pleasant neighborhood with short walk to small beach. Close to town.
Cons: Very clean but not a charming space. The shared kitchen / "continental breakfast" was poorly stocked. No plates or bowls left at 8:30 am. One spoon left. No other cutlery. One piece of bread, a little fruit, two eggs left in the carton. Shower is part of the bathroom. No separation. Water all over floor and by sink and toilet when used. Nowhere to sit inside but bed or two hard wooden stools. Noise from other guest rooms, equipment, and planes flying low to/from nearby airport.
Excellent 10,0
Pros: Basic breakfast materials were provided which we supplemented...but for a quick grab and go, there was plenty. Having a kitchen area is awesome.
Cons: Love this location. Great facility - had to find any fault.
Excellent 10,0
Pros: Me and my wife we love this place. It’s made us feel like home not a hotel. The owner was very nice he had fruits for us in the kitchen. At night we sleep very peaceful cause all the birds and animals sound. I would love to come back here again. Highly recommended to stay here, if you want to feel like living on the island.
Excellent 10,0
Pros: Alan was so nice and welcoming! Good vibes all around. The room was awesome and so clean! He provided breakfast and had towels, shampoo, conditioner and soap! Everything we needed. There was also a beach a few minutes walk down the street that is absolutely beautiful! I would highly recommend!
Excellent 9,2
Pros: Big room, they offer amenities in the bathroom, and you can use the kitchen to cook, including your own breakfast (they provide some food, you cook). Nice to fall sleep listening to the frogs.
Cons: You can’t walk to downtown.
Okay 5,8
Pros: Nice location, easy check in, basic facilities, access to garden, shared kitchen, access to a secret beach in walking distance 2 minutes, laundry facilities
Cons: Matresses need replacement, broom and dust pan in would be helpful to get rid of the sand. Shared kitchen in the left building was old and DIRTY. (The one in the other building looked way better.) With little more efforts in maintenance and cleanliness it could be a perfect location. It does not need much money, just dedication.
Aarons Cottage - Hilo
Rated no. 6
8,3
Excellent 8,3
Based on 120 reviews
Details
Reviews
R1 909

Cleanliness
8,5
Comfort
8,1
Location
8,6
Services
8,0
Staff
8,2
Overall 8,0 Excellent
Based on 425 reviews
Cleanliness
8,5
Comfort
8,1
Location
8,6
Services
8,0
Staff
8,2

Excellent 10,0
Pros: Front desk women on point, fast, informative, approachable. Valet on time and efficient. Room quiet and beautiful view.
Cons: Pool was closed... which was a big bummer
Good 7,0
Cons: Some of the staff either ignored me or were not that friendly.
Okay 4,0
Pros: location, and the history of it.
Cons: no complimentary breakfast, paid parking, no shuttle services, wish it had a hot tub.asked for a late checkout denied one.
Good 7,0
Pros: Nice hotel and very clean rooms.
Cons: The breakfast was terrible. Do not waste your money in paying extra for it. You get very basic overpriced breakfast where you have to pay extra if you want to have a coffee. Like really? After spending 25 US dollars for scrambled eggs you also charge me another 7 dollars for an americano?
Excellent 9,2
Pros: It was clean, nice view very friendly helpful staff. Lots of towels was great. Free valet service
Excellent 9,0
Pros: Rooms were very nice in a good location. We did not want the tourist side of the island and this was a great place to stay. The service was good and the value was high for a property of this type on the islands.
Cons: It was crowded at check in times. Elevator waits could be long. Parking was difficult at times.
Okay 5,0
Pros: Location
Cons: My first room smelled like vomit. When I called downstairs to switch rooms, they told me to come downstairs to pick up a new set of keys. They DID NOT tell me that I would be locked out of my room. At that point I had to wait for a security escort...
Excellent 10,0
Pros: We had an ocean view room in Hilo, HI. Amazing view, nice pool, restaurant and ocean lagoon.
Good 7,7
Pros: Beautiful setting, friendly staff. Valets were top notch!
Cons: Facility is older and not well maintained. Lobby furniture was stained.
Okay 4,0
Pros: Good location
Cons: They charged me at the check in and check out and still waiting after 2 weeks and emails go the refund. They don’t answer call neither emails. This is very frustrating. At the check in I waited for about 30-45 minutes as could not find my booking. They seem very disorganised
Excellent 10,0
Pros: Valet parking attendants.
Good 7,0
Pros: Picturesque setting by the water. Restaurant staff were really friendly
Cons: Restaurant is managed by a different entity so you can’t charge to your room, resulting in additional fx charges for foreign tourists
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton - Hilo
Rated no. 7
8,0
Excellent 8,0
Based on 425 reviews
Details
Reviews
R3 490

Overall 10,0 Excellent
Based on 1 reviews
Excellent 10,0
Pros: Very cozy and clean. Well appointed. Excellent water pressure in the shower!
Dolphin Bay Hotel - Hilo
Rated no. 8
10,0
Excellent 10,0
Based on 1 reviews
Details
Reviews
R2 734

Cleanliness
6,9
Comfort
6,3
Location
7,9
Services
6,3
Staff
8,2
Overall 7,1 Good
Based on 168 reviews
Cleanliness
6,9
Comfort
6,3
Location
7,9
Services
6,3
Staff
8,2

Mediocre 3,0
Pros: Breakfast was local food
Cons: No hot water. People were very unfriendly
Mediocre 3,4
Pros: Location except it did not feel safe there
Cons: In great disrepair
Okay 5,0
Pros: It was the lowest price available at the time and included a private bedroom, bathroom and breakfast. The garden, ocean view and open community area was nice. The staff was helpful and was always wiping things down and cleaning from what I saw but I think it is a losing battle.
Cons: You get what you pay for which means the facilities are old, outdated and rough. Wanted to do my own cooking so a kitchen was available but dirty and minimal equipment. Breakfast was basically cake, bread, oatmeal, papaya and coffee. Added my own hardboiled eggs and bananas.
Okay 4,0
Pros: one of best breakfasts ever
Cons: Mechanical Noise entire night under floorboards and was not explained except that problem could be bamboo.
Good 7,0
Pros: 10 minutes walk from town, relaxed ambient, hippy-like environment is great with meeting interesting people and getting suggestions on places to visit. Serves interesting continental breakfast items. Surrounded by flowering ginger plants.
Cons: Room was small, dim and not too clean, and people walking outside on the wood corridor can be loud.
Excellent 10,0
Pros: The old fashion Hawaiian atmosphere
Cons: I little challenge trying to adjust the perfect water temperature for the shower
Excellent 9,0
Pros: The property is beautiful and vibrant with plants all around. The room is very clean and tidy. The staff was very friendly and made our stay even better.
Good 7,0
Pros: Helpful staff, good location.
Cons: Appreciated being able to move down the hall when very loud guests moved-in next door & vibrated our walls with their music & yelling.
Okay 4,0
Pros: Heads up lowest price rooms is just a bed. Live in residents at hostel are loud and drink 24hrs. Safer bet is dolphin Bay nearby, but more pricey. But include kitchen tv and very clean, no drunks.
Cons: Place is for sale.
Good 7,0
Pros: Very homey and friendly. Great views, ocean and garden. Great breakfast!
Excellent 9,1
Pros: Breakfast is fresh! Thoughtful staff! Would definately stay again.
Wild Ginger Inn Hotel - Hilo
Rated no. 9
7,1
Good 7,1
Based on 168 reviews
Details
Reviews
R1 376

Overall 7,1 Good
Based on 2 reviews
Good 6,3
Pros: Very personable, 'home stay' like experience.
Cons: Shared bathroom. Not that close to downtown... although Hilo isn't very big so it's all relative.
Excellent 8,0
Pros: Good beds Bathroom Spacious Quiet neighborhood TV selection
Cons: Patio is slippery, needs some mat
Hilo Shaka Shak - Hilo
Rated no. 10
7,1
Good 7,1
Based on 2 reviews
Details
Reviews
R1 651

Cleanliness
4,2
Comfort
4,2
Location
7,3
Services
3,6
Staff
7,2
Overall 3,2 Mediocre
Based on 27 reviews
Cleanliness
4,2
Comfort
4,2
Location
7,3
Services
3,6
Staff
7,2

Poor 1,0
Pros: Only liked the view from my room.
Cons: Working AC would be very appreciative, dust the ceiling fan and AC, air freshener for the room, housekeeper that could come in every day or every other day would be nice, a phone in the room, didn’t have wifi access from my room and a coffee pot.
Mediocre 2,0
Pros: Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back
Excellent 8,2
Pros: Location Price Check in was fast Check out was fast Hot water is very hot. Room was spacious.
Cons: Spotty almost non-existent Wi-Fi connection First room we checked into had not been cleaned, we had to go back to the front to let them know they had checked us into a room that had not been cleaned. Asked that the person who parked so close to my in-laws come down to move their car, person wasn't a registered guest, front desk did nothing, ignored us until we walked away. Parking spaces were too small. If you are not at your hotel by 5 p.m all the parking spots will be taken by other people, even if they aren't registered at the hotel, they don't check, so you will be stuck parking on the side of the street. Not enough outlets to plug in our phones. Other outlet in bathroom was loose and couldn't hold the cord for charge.
Okay 5,0
Pros: Located in a good area central to most everything
Cons: Room wasn't cleaned properly and there were no trash cans anywhere
Okay 5,0
Pros: Staff
Cons: No ac or fans
Okay 5,0
Pros: The room, though worn, was clean and the staff were all very friendly and helpful. The location is great for enjoying Hilo Bay and the town of Hilo. For location alone, I would consider returning to stay here.
Cons: The emergency exit for the 2nd floor (the floor where our room was located) had the door apparently wielded shut! How is this possible? Why is this possible? THIS IS ILLEGAL!! The hallways reek of tobacco smoke and the air freshener used to mask the smell merely added to an overwhelming stink.
Mediocre 3,0
Pros: Location
Cons: No glasses, cups, kettle, cutlery etc. It was equivalent to a hostel without a common room. The staff were very friendly and did what they could. It just lacked any basic items.
Good 7,1
Cons: It didn’t have no AC or FANS so it was so hot
Mediocre 2,0
Pros: Big room with cute garden in back, big fridge & close to venue
Cons: Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag. Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament. Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even though injuries were too bad to do it alone since there was no bellman & he was only person on property. He informed me no one could fix it until Monday (Sat night was reservation) & to go to desk to fill out report in morning. In morning when I stopped by desk to fill out paper work after checking into another room at Naniloa hotel next door to take shower & rest, the Pagoda front desk phone was ringing non-stop with calls about water heater not working. They were responded to with a rude "I'll get to it when I can!" in a way that showed very little concern for the guests' needs for morning showers. I the main reason I got this room was to shower & sleep between a late night & early morning games, I was unable to do both because of pain, loud neighbors, huge bugs & lost hour to have managed do nothing.
Mediocre 2,5
Pros:
Good 7,9
Pros: Location
Cons: Not clean enough and not good organized in room.
Mediocre 3,7
Pros: Checking in was easy and fast. The staff was friendly!
Cons: The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.
Pagoda Hilo Bay - Hilo
Rated no. 11
3,2
Mediocre 3,2
Based on 27 reviews
Details
Reviews
R1 479

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