Good to know
|Distance to city centre||2,3 km|
|Nearest airport||Hilo Intl|
|Distance to airport||2,8 km|
Time of year
Show reviews that mention
|air conditioning||in 52 reviews|
|clean room||in 225 reviews|
|cookie on arrival||in 19 reviews|
|great location||in 173 reviews|
|great view||in 42 reviews|
|live music||in 8 reviews|
|modern rooms||in 13 reviews|
|open a window||in 23 reviews|
|resort fee||in 6 reviews|
|right on the ocean||in 42 reviews|
|room with ocean view||in 246 reviews|
|service was poor||in 54 reviews|
|staff was very friendly||in 169 reviews|
|swimming pool||in 58 reviews|
|valet parking||in 23 reviews|
|view of the bay||in 17 reviews|
Loved the location and all of the amenities on site. Grounds of the hotel were well kept! Kapohokine Adventures being on site was a nice bonus!
Room was not clean and felt very stale and sticky! I loved the hotel but the guest room was where we went to get clean and sleep and relax. Doesn't feel relaxing when you don't want to touch anything. Would not stay here again simply for that.
Great location, room with ocean/bay view high f floor was wonderful;
Hospitality and friendliness of staff could have been better; both at reception and restaurant; hotel might need a little renovation
Terrible guest service So, the whole day, no one cleans the room. At 9 pm when we back to the hotel, we called the customer service, and It took a long ten minutes for someone to answer our call. When we told them about our situation, the guest service denied their mistake and claimed that they had already cleaned our room. We also told them to check our room, and no one responded for 30 minutes until we came to the lobby. After waiting for another 20 minutes in the room they finally decide to clean our room, merely. Overall, the whole experiences hooked way longer than it should. The guest service is rude and distrust whatever we said.
Valet parking attendants.
Daily Resort Charge will be added to the room rate and includes: Guest internet access; parking; Big Island Breeze daily beverage for 2; snorkel rental for 2; 9-hole executive golf course with clubs & cart, 3 rounds daily for 2; 20% off evening volcano explorer tour; local and toll-free calls. Boasting a stunning oceanside location with magnificent views of Hilo Bay and Mauna Kea, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Hotel occupies a historic site amidst a lush, tropical landscape. Our ideal setting also offers guests convenient access to Hilo Airport, just 2 miles away. Tee off on our 9-hole golf course, or soak up the sunshine in our beautiful outdoor swimming pool. Energize in the complimentary fitness center, or hire some water sports equipment and take to the waves. Our inviting guest rooms offer complimentary WiFi, a generously-sized work desk, a microwave, refrigerator, and in-room safe. Upgrade to an ocean-view suite with a separate living area and a balcony offering memorable ocean views. Savor breakfast, lunch and dinner in our restaurant, which has indoor and outdoor seating. Admire sweeping vistas of Hilo Bay from the large deck of our Lobby Lounge. Our Hilo hotel features the most extensive catering facility and the largest showroom on the east side of the Big Island – a stylish venue providing nightlife and a space to showcase talented local musicians. With 20,000 sq. ft. flexible meeting space, including a wedding gazebo and a large ballroom which can hold up to 400 people, this Hilo hotel is the ideal venue for small to mid-sized meetings, conferences and weddings. Take advantage of onsite catering and the latest A/V technology, and stay productive in the 24-hour business center. Our friendly, professional staff look forward to welcoming you with a signature chocolate chip cookie upon check-in.
based on 2 460 reviews
Things to know
- Comfortable beds
- Great view
Policies vary by room type and provider.
Reviews about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Most popular landmarks
- Coconut Island Park 301 m
- Liliuokalani Park and Gardens 0,6 km
- Panaewa Rainforest Zoo 1,8 km
- Hilo Farmers Market 2,1 km
- Pacific Tsunami Museum 2,3 km
- Palace Theater 2,3 km
|Hilo Intl||2,8 km|
|Waimea Kohala||69,9 km|