Pagoda Hilo Bay Hotel

87 Banyan Drive, Hilo, Island of Hawai'i, HI 96720, United States
+1 808 935 7171

Cheapest
rate per night

3,5

Mediocre
based on 29 reviews
Pagoda Hilo Bay Hotel - Hilo, Island of Hawai'i, HI, United States
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Check-out
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Good to know

Value for money

5,2

Distance to city centre

2,3 km

Location rating

7,6

Nearest airport

Hilo Intl

Distance to airport

2,8 km

Rooms

Check-in
Check-out
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Reviews

Traveller rating

9
14
13
15
4

Time of year

Traveller type

Show reviews that mention

+
  • Poor
    Jun 2017
    2,0

    Super slippery bathtub & lots of huge cockroaches

    Big room with cute garden in back, big fridge & close to venue

    Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag. Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament. Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even though injuries were too bad to do it alone since there was no bellman & he was only person on property. He informed me no one could fix it until Monday (Sat night was reservation) & to go to desk to fill out report in morning. In morning when I stopped by desk to fill out paper work after checking into another room at Naniloa hotel next door to take shower & rest, the Pagoda front desk phone was ringing non-stop with calls about water heater not working. They were responded to with a rude "I'll get to it when I can!" in a way that showed very little concern for the guests' needs for morning showers. I the main reason I got this room was to shower & sleep between a late night & early morning games, I was unable to do both because of pain, loud neighbors, huge bugs & lost hour to have managed do nothing.

  • Excellent
    Mar 2017
    8,2

    Pagoda Hilo Bay Hotel

    Location Price Check in was fast Check out was fast Hot water is very hot. Room was spacious.

    Spotty almost non-existent Wi-Fi connection First room we checked into had not been cleaned, we had to go back to the front to let them know they had checked us into a room that had not been cleaned. Asked that the person who parked so close to my in-laws come down to move their car, person wasn't a registered guest, front desk did nothing, ignored us until we walked away. Parking spaces were too small. If you are not at your hotel by 5 p.m all the parking spots will be taken by other people, even if they aren't registered at the hotel, they don't check, so you will be stuck parking on the side of the street. Not enough outlets to plug in our phones. Other outlet in bathroom was loose and couldn't hold the cord for charge.

  • Mediocre
    Feb 2017
    2,5

  • Poor
    Jan 2017
    2,0

    Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back

  • Mediocre
    Oct 2016
    3,7

    Checking in was easy and fast. The staff was friendly!

    The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.

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About

Overview

With a stay at Pagoda Hilo Bay in Hilo, you'll be within a 15-minute drive of Port of Hilo and University of Hawaii at Hilo. Featured amenities include luggage storage, laundry facilities, and a vending machine. Free self parking is available onsite.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

3,5 Mediocre

based on 29 reviews

4,5

Cleanliness

4,5

Comfort

7,4

Staff

5,2

Value for money

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Internet
Laundry facilities
Smoke alarms
Beach access
Fishing
Golf
Outdoor pool
Snorkelling
No smoking
Tennis
Free parking
Storage available
Linens
Towels
Lift
Hiking
Accessible by lift
Balcony
Body soap
Conditioner
Dining table
Free toiletries
Key access
Outdoor furniture
Pool view
Private bathroom
Private parking
Quiet street view
Sea view
Seating area
Shampoo
Shared bathroom
Shared toilet
Shower
Street parking
Toilet
Toilet paper
Dustbins
TV
Upper floors accessible by lift
Vending machine (drinks)
Vending machine (snacks)
Window
Canoeing
Cycling
Diving
Windsurfing
Pets not allowed

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Photos

All photos (14)
Building (2)
Bedroom (7)
Pool (1)
Balcony (1)

Location

Most popular landmarks

  • Coconut Island Park 253 m
  • Liliuokalani Park and Gardens 0,5 km
  • Panaewa Rainforest Zoo 1,7 km
  • Hilo Farmers Market 2,1 km
  • Pacific Tsunami Museum 2,2 km
  • Palace Theater 2,2 km

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Hotels North America United States Hawaii Hilo Pagoda Hilo Bay Hotel