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Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning
![Hilo Bay Hotel - Hilo - Balcony]()
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![Hilo Bay Hotel - Hilo - Balcony]()
Balcony (1)
![Hilo Bay Hotel - Hilo - Balcony]( "Provided by Hotels.com")
Hilo Bay Hotel
121 Banyan Drive, Hilo, The Big Island, HI 96720, United States
+1 808 935 7171
Cheapest
rate per night
4,8
Okay
based on 104 reviews
Compare vs KAYAK
| Provider | Nightly total |
|---|---|
| Booking.com | R1 271 |
| Hotwire | R1 294 |
| KAYAK | R1 375 |
Rooms available at Hilo Bay Hotel
King rooms
R1 409+
Bed type
Provider
Nightly + local taxes & fees
King bed
R1 409
per night
King bed
R1 409
per night
King bed
R1 425
per night
King bed
R1 561
per night
King bed
R1 662
per night
King bed
R1 813
per night
King bed
R1 880
per night
King bed
R1 908
per night
King bed
R2 054
per night
Unknown
R2 094
per night
Double rooms
R1 294+
Bed type
Provider
Nightly + local taxes & fees
Double bed
R1 294
per night
Double bed
R1 375
per night
Double bed
R1 443
per night
Double bed
R1 443
per night
Double bed
R1 443
per night
Double bed
R1 627
per night
Double bed
R1 627
per night
Double bed
R1 627
per night
Double bed
R1 627
per night
Double bed
R1 749
per night
Double bed
R2 143
per night
Reviews of Hilo Bay Hotel
Pros
| "Excellent staff members with quick actions." | (in 7 reviews) |
|---|---|
| "The location is great for enjoying Hilo Bay and the town of Hilo." | (in 10 reviews) |
| ""For location alone, I would consider returning to stay here"" | (in 1 review) |
Cons
| "Rooms smell musty and moldy." | (in 2 reviews) |
|---|---|
| "No ac or fans" | (in 2 reviews) |
| "Room was dirty and musky smelling." | (in 8 reviews) |
Traveller rating
2
0
2
7
0
Time of year
Traveller type
Show reviews that mention
+
| room wasn't cleaned | in 42 reviews |
|---|---|
| good location | in 28 reviews |
| staff was friendly | in 26 reviews |
| view from my room | in 13 reviews |
| air freshener | in 10 reviews |
| coffee pot | in 10 reviews |
| musty odor | in 8 reviews |
| ceiling fan | in 7 reviews |
| hot water | in 5 reviews |
| go back | in 4 reviews |
| old and dirty | in 4 reviews |
| pagoda | in 4 reviews |
| aunty | in 2 reviews |
| dust the ceiling fan | in 2 reviews |
-
PoorJun 20172,0
Super slippery bathtub & lots of huge cockroaches
Big room with cute garden in back, big fridge & close to venue
Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag. Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament. Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even though injuries were too bad to do it alone since there was no bellman & he was only person on property. He informed me no one could fix it until Monday (Sat night was reservation) & to go to desk to fill out report in morning. In morning when I stopped by desk to fill out paper work after checking into another room at Naniloa hotel next door to take shower & rest, the Pagoda front desk phone was ringing non-stop with calls about water heater not working. They were responded to with a rude "I'll get to it when I can!" in a way that showed very little concern for the guests' needs for morning showers. I the main reason I got this room was to shower & sleep between a late night & early morning games, I was unable to do both because of pain, loud neighbors, huge bugs & lost hour to have managed do nothing.
-
ExcellentMar 20178,2
Pagoda Hilo Bay Hotel
Location Price Check in was fast Check out was fast Hot water is very hot. Room was spacious.
Spotty almost non-existent Wi-Fi connection First room we checked into had not been cleaned, we had to go back to the front to let them know they had checked us into a room that had not been cleaned. Asked that the person who parked so close to my in-laws come down to move their car, person wasn't a registered guest, front desk did nothing, ignored us until we walked away. Parking spaces were too small. If you are not at your hotel by 5 p.m all the parking spots will be taken by other people, even if they aren't registered at the hotel, they don't check, so you will be stuck parking on the side of the street. Not enough outlets to plug in our phones. Other outlet in bathroom was loose and couldn't hold the cord for charge.
-
PoorJan 20172,0
Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back
-
MediocreOct 20163,7
Checking in was easy and fast. The staff was friendly!
The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.
-
MediocreApr 20163,1
took forever to check in and unorganized
Air condition
The service staff was unorganized took one hr to check in..
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About Hilo Bay Hotel
Overview
With a stay at Hilo Bay Hotel in Hilo (Keaukaha), you'll be within a 10-minute drive of Port of Hilo and University of Hawaii at Hilo. Featured amenities include luggage storage, laundry facilities, and an elevator. Free self parking is available onsite.
Hotels.com
Features
4,8 Okay
based on 104 reviews
5,2
Cleanliness
5,5
Comfort
3,3
Facilities
7,4
Location
Check in |
15:00 |
Check out |
11:00 |
Cancellation/pre-payment
Policies vary by room type and provider.
Amenities at Hilo Bay Hotel
Window
Quiet street view
Free Wi-Fi
Pets allowed on request. Charges may apply.
Internet
Linens
Towels
Fire extinguisher
Sea view
Seating area
Laundry facilities
Lift
Hiking
Free toiletries
Shampoo
Shared bathroom
Smoke alarms
Shared toilet
Shower
Accessible by lift
Fishing
Golf
Canoeing
Cycling
Outdoor pool
Diving
Snorkelling
Key access
No smoking
Balcony
Body soap
Tennis
Non-feather pillow
Toilet
Toilet paper
Outdoor furniture
Dustbins
TV
Free parking
Upper floors accessible by lift
Conditioner
Pool view
Vending machine (drinks)
Vending machine (snacks)
Windsurfing
Dining table
Private bathroom
Storage available
Private parking
FAQs when booking at Hilo Bay Hotel
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Photos of Hilo Bay Hotel
All photos
01 of 01
Reviews about Hilo Bay Hotel
“I've known the hotel since it inception before it was the Pagoda.”
“Our room had balcony and the view was breathtaking!”
“"Aunty that runs the front desk is so smart, kind, and beautiful"”
“"For location alone, I would consider returning to stay here"”
“Excellent staff members with quick actions.”
“Only liked the view from my room”
“The location is great for enjoying Hilo Bay and the town of Hilo.”
“"The breakfast had muffins, toast and coffee."”
Location
Most popular landmarks
- Coconut Island Park297 m
- Liliuokalani Park and Gardens0.5 km
- Panaewa Rainforest Zoo1.8 km
- Hilo Farmers Market2.1 km
- Pacific Tsunami Museum2.3 km
- Palace Theater2.3 km
Nearby hotels
Closest
See more nearby hotels
Cheapest
See cheapest hotels in Hilo
Most recommended
See most recommended hotels in Hilo