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Super slippery bathtub & lots of huge cockroaches
Big room with cute garden in back, big fridge & close to venue
Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag. Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament. Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even though injuries were too bad to do it alone since there was no bellman & he was only person on property. He informed me no one could fix it until Monday (Sat night was reservation) & to go to desk to fill out report in morning. In morning when I stopped by desk to fill out paper work after checking into another room at Naniloa hotel next door to take shower & rest, the Pagoda front desk phone was ringing non-stop with calls about water heater not working. They were responded to with a rude "I'll get to it when I can!" in a way that showed very little concern for the guests' needs for morning showers. I the main reason I got this room was to shower & sleep between a late night & early morning games, I was unable to do both because of pain, loud neighbors, huge bugs & lost hour to have managed do nothing.
Pagoda Hilo Bay Hotel
Location Price Check in was fast Check out was fast Hot water is very hot. Room was spacious.
Spotty almost non-existent Wi-Fi connection First room we checked into had not been cleaned, we had to go back to the front to let them know they had checked us into a room that had not been cleaned. Asked that the person who parked so close to my in-laws come down to move their car, person wasn't a registered guest, front desk did nothing, ignored us until we walked away. Parking spaces were too small. If you are not at your hotel by 5 p.m all the parking spots will be taken by other people, even if they aren't registered at the hotel, they don't check, so you will be stuck parking on the side of the street. Not enough outlets to plug in our phones. Other outlet in bathroom was loose and couldn't hold the cord for charge.
Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back
Checking in was easy and fast. The staff was friendly!
The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.
With a stay at Pagoda Hilo Bay in Hilo, you'll be within a 15-minute drive of Port of Hilo and University of Hawaii at Hilo. Featured amenities include luggage storage, laundry facilities, and a vending machine. Free self parking is available onsite.
based on 29 reviews
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Most popular landmarks
- Coconut Island Park 253 m
- Liliuokalani Park and Gardens 0,5 km
- Panaewa Rainforest Zoo 1,7 km
- Hilo Farmers Market 2,1 km
- Pacific Tsunami Museum 2,2 km
- Palace Theater 2,2 km