Car hire at Kona Intl Airport

Car hire at Kona Intl Airport

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Kailua-Kona, The Big Island, HI, United States - Kona Intl
Jun 2 — Jun 9
Same drop-off
Kailua-Kona, The Big Island, HI, United States - Kona Intl
Thu 2/6
Noon
Thu 9/6
Noon
Driver's age:

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Kona Intl Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
8.8 Excellent (267 reviews)
1 location in Kona Intl Airport
Alamo
Locations in Kona Intl Airport
  • 8.8
  • 8.9
  • 8.8
  • 8.9
  • 8.6
Recent reviews
10.0 ExcellentMay 24 2022
Pick up and drop off were very convenient and quick. Rental vehicle was in pretty bad shape. A lot of damage to the outside of the car.
10.0 ExcellentMar 17 2022
Very good service…fast and friendly. Vehicle seemed almost ready to be laid out to pasture and was not sparkling clean
10.0 ExcellentFeb 5 2022
Service was great. Car was old and rundown.
6.0 GoodJan 23 2022
Rented the car ahead of time through Kayak. Showed up and rented the car. Went outside to find out they did not have enough cars and were waiting on cars to come in. There were probably 15 people also waiting. Thankfully it only ended up being an extra 30 mins, but no one notified us at counter.
8.0 ExcellentJan 11 2022
The shuttle from the airport to Alamo left a lotto be desired. Every shuttle driver told us to wait at a different spot. Finally after almost an hour we were picked up. Otherwise all was good
10.0 ExcellentDec 23 2021
Keep up the good work.
10.0 ExcellentDec 21 2021
From pickup to dropoff it was a smooth operation. Staff were very friendly and helpful with luggage in the transfer bus. Would definitely rent from Alamo again.
10.0 ExcellentNov 28 2021
Fast efficient service. Great car.
8.0 ExcellentNov 17 2021
Easy and convenient.
5.9 OkaySep 28 2021
I booked Ford Mustang. The car I got was just old: almost 30K miles on odometer. I could never get windows fully closed. Alamo team is nice and responsive. Puck up and drop off were perfect.
Rated no. 2
Hertz
7.9 Good (358 reviews)
1 location in Kona Intl Airport
Hertz
Locations in Kona Intl Airport
  • 8.2
  • 8.1
  • 7.8
  • 7.6
  • 7.8
Recent reviews
4.0 OkayMay 22 2022
Warning: Ford Focus is not a 5 passenger car unless three of the 5 are under 10 years old. Car requested was not available. Ended up being downsized with VERY small SUV that kept throwing "Maintenance Required" warnings, Cruise did not work.
2.0 MediocreMay 8 2022
worse line ever is anyone working anymore?
8.0 ExcellentApr 28 2022
Upkeep on the car could have been better. Windshield wiper nr]eeded to be replaced… the car had numerous scratches and dirty spots.. grease spots etc etc. Few times did NOT start. Had to try several times..
8.0 ExcellentApr 25 2022
The car was old (50K miles) and not completely clean on the outside.
2.0 MediocreJan 13 2022
Super long lines and the representative did not want to resolve the simple issue we had. Almost robotic answers.
8.0 ExcellentJan 11 2022
In general our rental experience in Hawaii was fine. Pick up was crazy due to the amount of customers and not enough rental agents. However, the agents themselves were very pleasant & professional, despite several disgruntled customers. Our rental was a brand new model, was clean and waiting for us after 90 minutes in line. Would rent via Kayak/Hertz again.
2.0 MediocreJan 11 2022
It was closed when I landed
4.0 OkayDec 24 2021
I always thought Hertz had higher standards than other rental car agencies…. Rented a car in Kona Hawaii. I was given a 2019 car with over 33,000 miles. Disappointing. And what was even worst? The safety inspection for this car had expired 11/21. I rented the car in December… so, I was driving illegally until I was able to go back to the airport and switch cars. The agents response? “Oh. That must have been an oversight. You didn’t get stopped, did you?” I was lucky and had not been stopped by the police, but I can say one thing…. No more Hertz rentals.
2.0 MediocreDec 22 2021
Waited over an hour from the time I got in line until I got the car. Another family waited 2 hours. Unacceptable.
10.0 ExcellentDec 18 2021
Everything about the rental experience was fantastic. Good car and great service!
Rated no. 3
Thrifty
7.4 Good (189 reviews)
1 location in Kona Intl Airport
Thrifty
Locations in Kona Intl Airport
  • 7.6
  • 7.8
  • 7.3
  • 7.3
  • 7.1
Recent reviews
4.0 OkayFeb 26 2022
Stood in line for over 1 hour :(
6.0 GoodJan 14 2022
Very long wait line for pick up. Tried to scare you into buying more insurance. Only 5 people allowed inside and everyone else has to stand outside. Yet they charged me $50 "Customer Facility Utilization" fee.. Would not recommend if other companies have comparable prices.
10.0 ExcellentDec 27 2021
Waiting in kona to pick up vehicle was awful!
1.9 HorribleOct 13 2021
I wasn’t able to move my reservation due to a covid related matter. Wont be using kayak again.
10.0 ExcellentSep 24 2021
Good customer service ez dropoff
10.0 ExcellentSep 17 2021
Easy to take the shuttle, no lines, fast service. We did have another renter drive up next to us when we were returning the car that came way to close to fast as we were opening the car door and startled my passenger. Maybe a cone out would have prevented this from happening as it could have been a dangerous situation. Not your fault as it was not your employee but to prevent it in the future is good all around.
7.9 GoodSep 13 2021
It was good - it could've been faster.
3.9 MediocreAug 13 2021
The vehicle (a full sized suv) didn’t have anywhere near enough cargo space for the 6 of us. Also, the car was given to me with half a tank of gas and they wouldn’t allow a second (spouse) driver without additional fees. Not to mention the ~$150 in fees added on after I had been told by Kayak that I was “paid in full”.
5.9 OkayJul 19 2021
The rental office seemed under-staffed. There was a long line out the door with people standing under the hot sun. We got lucky and arrived just before the big rush but still took 45 minutes to get our rental, which had been reserved. I would guess the people behind me could have taken 1.5-2 hours to get through, at the rate customers were being processed. We were offered an upgrade to a 15-seater full-size van in place of 2 mini-vans, but it ended up being a 12-seater. We actually had 13 people but made do with the youngest sitting on her mother's lap since we didn't want to spend more time at the rental office. The van was low-mileage though looked well-worn though clean enough. Check-out was much easier.
5.9 OkayJul 14 2021
Prices very high right now in Kona
Rated no. 4
Payless
7.3 Good (103 reviews)
1 location in Kona Intl Airport
Payless
Locations in Kona Intl Airport
  • 7.4
  • 7.7
  • 7.2
  • 6.9
  • 7.2
Recent reviews
10.0 ExcellentApr 25 2022
They made everything quick and easy. Very good experience.
2.0 MediocreMar 6 2022
It took more than two hours to get my car they had Avis budget and Payless going to one building
10.0 ExcellentMar 4 2022
Good value for the money. The vehicle had minor cosmetic scratches and dents, but mechanically it was fine.
10.0 ExcellentFeb 27 2022
Upgraded to a convertible Chevy Camero for a little more and really made my stay in Hawaii special.
2.0 MediocreFeb 21 2022
It would made a lot of difference if they would only answer their phone calls. I tried multiple times to talk to someone regarding my rental. I was not able to make my flight and pick up my rental due to me being sick. All I wanted was to see if I could transfer the rental agreement paid in advance that I will add, so as to keep the rental. I think it’s highly unlikely I will use kayak or Payless car Rental ever again. Tell me something….. is it fair that you pay money up front to receive service and get none due to an illness??? I’m even willing to atleast get a rental voucher for future use. Not even that!!! Come on!!!! Really!!! Take my money and too bad so sad I couldn’t get my money’s worth. Pathetic! I will surely get to the bottom of this.
2.0 MediocreJan 18 2022
The first car they tried to give me was such a wreck & filthy I refused it. The second one offered was only slightly better. Not a decent car. And I paid way way too much.
7.9 GoodAug 12 2021
Payless employee who handled our rental had his mask under his nose or down on his chin most of the time he was waiting on us. There was no attempt to enforce even a tiny bit of social distancing in the line where we stood for about 40 minutes. I had to fend off the person behind me who thought leaving a foot between us was too much. Your shuttle drivers were extremely courteous and helpful.
10.0 ExcellentJun 28 2021
Great staff, convenient pickup and drop off, great value.Nothing, everything was perfect.
8.0 ExcellentJun 18 2021
You bet. The worker was very helpful with advise. The only problem was the pickup vehicle was not marked properly (Payless on a Budget Van in small letters.See above
8.0 ExcellentJun 2 2021
shuttle was easy and convenient and staff was very helpful and friendlya better selection of cares - I had to rent a minivan for ONE PERSON for 10 days
Rated no. 5
Dollar
7.2 Good (292 reviews)
1 location in Kona Intl Airport
Dollar
Locations in Kona Intl Airport
  • 7.6
  • 7.7
  • 7
  • 7.3
  • 6.9
Recent reviews
6.0 GoodMay 15 2022
Pickup agents not friendly. Drop off was fine.
2.0 MediocreMay 15 2022
Never was able to get vehicle. Had to rent a car from a competitor.
2.0 MediocreApr 20 2022
After a 9 hour flight with two small children, we had to wait outside in the sun for more than two hours to get our vehicle. Terrible way to start a vacation.
8.0 ExcellentApr 20 2022
The car was not completely cleaned when received. The size was perfect & rode great. The price of extra drivers was costly. Customer Service was very welcoming though. I would consider using Dollar in the future.
2.0 MediocreMar 27 2022
Didn’t have car requested. Took 1.5 hours to get a car. Tank was 1/2 full which was noted on my papers by the manager. Left car with 3/4 tank and showed papers to return person. She noted such. Later got the bill for extra gas. For $37. Unable to reach the local office or a person at the toll free number. Worse car rental ever.
6.0 GoodMar 17 2022
Long wait to get car.
2.0 MediocreMar 16 2022
Intermediate car that was reserved was not available. Only three cars were available at check in, a Camero and two minivans. Initially chose the Camero but it was too low, limited visibility, and cramped with little trunk space. And the check engine light came on a hour after picking it up. Returned it the following day with essentially the same three vehicles to choose from. Took the black minivan with the black leather interior and liked it better. Better upright seating, visibility, and room. But why did it have heated seats and steering wheel in Hawaii?
6.0 GoodMar 15 2022
quality of car was poor. had to return for another one.
10.0 ExcellentMar 15 2022
Great service. Very helpful when we needed to extend our rental.
2.0 MediocreMar 14 2022
After 7 hour flight kept waiting by understaffed office for half hour to 45 minutes.
Rated no. 6
Budget
7.2 Good (135 reviews)
1 location in Kona Intl Airport
Budget
Locations in Kona Intl Airport
  • 7.5
  • 7.5
  • 7.1
  • 7.1
  • 7
Recent reviews
4.0 OkayMay 25 2022
The service at the counter is a gamble. Sometimes the employees are really helpful and other times, not so much.
2.0 MediocreApr 9 2022
Wrong car was shown on the booking.
10.0 ExcellentFeb 13 2022
Very quick pickup and drop off.
6.0 GoodFeb 6 2022
The car’s alignment was off from the beginning making me constantly correct while driving
10.0 ExcellentJan 30 2022
Nice car. Got us where we needed to go.
10.0 ExcellentJan 29 2022
Car was a bit scratched, tires were balding
6.0 GoodJan 22 2022
Car was filthy—clearly had not been washed. Didn’t love make/model (chrysler) but that’s not a big deal. Staff friendly, shuttle prompt.
6.0 GoodJan 16 2022
Pick up took way too long. Jason took 15 minutes with one customer answering questions that made him seem as if he was a tour guide instead of CSR for Budget. 15 people were waiting as he catered to the one lady. After I completed the paperwork to rent, 20 minutes passed before our car was delivered. Entire process to rent and pick up took almost an hour. Monday 1/10 @5:30 pm
2.0 MediocreJan 5 2022
very slow, disorganized, car was not clean, overpriced, frustrating
2.0 MediocreDec 23 2021
My confirmation said I would get a 4Runner or comparable and they tried to give me a Ford Flex (for two of us!) then I had to pay much more for an AWD. I was thinking clearly from the flight and got tired of ‘negotiating’ so I just paid the extra fee. VERY Disappointing, I feel like I got scammed.
Rated no. 7
Enterprise
8.9 Excellent (91 reviews)
1 location in Kona Intl Airport
Enterprise
Locations in Kona Intl Airport
  • 8.8
  • 9.1
  • 8.9
  • 9
  • 8.6
Recent reviews
2.0 MediocreMay 24 2022
Waited for shuttle van, which passed us three times. Eventually had to take a taxi to hotel. Enterprise said they would contact us and deliver a car. Never heard from them again. Last time for Enterprise…..
10.0 ExcellentMar 30 2022
I’ve had many different experiences with enterprise locations over the years. This location crew for both the pickup at Enterprise and drop off at Alamo was very efficient, fast, friendly, and professional. Kudos to them and makes me want to rent with Enterprise again! Great job, thanks!
8.0 ExcellentJan 8 2022
Just fine
6.0 GoodNov 22 2021
Enterprise facilities in Kona are closed, all transactions are being handled at Alamo. This causes longer wait times to pick up the car and possibly even for a shuttle.
10.0 ExcellentSep 22 2021
Staff was very friendly and accommodating.
1.9 HorribleSep 8 2021
They didn’t have an Fast Pass to offer us then tried to change us $15 per toll that we got charged for. We also got a ticket because their registration stickers weren’t up to date.
10.0 ExcellentAug 23 2021
Pick up was really easy. Hopefully prices will go down more though.
10.0 ExcellentAug 11 2021
All in all, the rental was a smooth as warm Hawaiian Lilicoi butter. The massive price was a bit of a jagged pill, but the service was great.
10.0 ExcellentAug 10 2021
the only thing that could have been better was the overall condition of the interior ..fair amount of wear and tear, but service, comfort, size, functionality was worth the rental price and pick up and drop were convenient as was the shuttle. in Kona
1.9 HorribleJun 24 2021
They were VERY uncooperative with working with airline cancellations--to the point of cancelling our reservation when we could not pick the car up in Kona Hawaii due to being stuck in LA because our flight was cancelled,m
Rated no. 8
National
8.7 Excellent (54 reviews)
1 location in Kona Intl Airport
National
Locations in Kona Intl Airport
  • 8.6
  • 8.9
  • 8.6
  • 8.7
  • 8.2
Recent reviews
10.0 ExcellentMar 29 2022
Joshua at National was awesome Great service the Best I’ve ever had,Mahalo 😀
10.0 ExcellentMar 23 2022
Easy check-in and drop off. When they didn't have a car in my size ready, they quickly resolved the problem. Other than the higher-than-normal car rental prices being charged across the industry right now, it was a great experience.
10.0 ExcellentJan 16 2022
Thank you for the quick and accurate transaction
10.0 ExcellentDec 30 2021
The gas tank was not completely full when I picked up the car. I did not realize it until I had already left the rental agency. It was probably a couple of gallons short. The agency was so busy last night, there was no way I was going to raise the issue as we had a flight to catch. When I picked up the vehicle, the agents kindly drove it right up to us. The problem being there was no place to actually adjust the seats etc. before I left. Not a big deal, but I would rather have time to familiarize myself with the car before I was expected to drive away.
6.0 GoodDec 13 2021
The experience was fine once I finally got in the car. There was no clearly designated shuttle to National from the airport, and only half as many shuttles in place as needed: the airport was a mob scene of people attempting to secure a space on a shuttle. Once at the rental kiosk their were long lines (40 minutes). Helpful service person upon reaching the counter. Then…another 30 minute wait with a crowd of 50+ people waiting for cars to be cleaned and delivered for rental. A terrible two hour ordeal to start a vacation.
8.0 ExcellentDec 9 2021
Corey was a big help. Good employees and rates
10.0 ExcellentNov 2 2021
There was only one "standard" car available when we arrived, a Nissan Altima, which wouldn't have been our choice of vehicles, but it was OK... very low to the ground
10.0 ExcellentOct 28 2021
The staff were all so nice! We found a guy's credit card on the floor board under the driver's seat and another wrapper in the Jeep. We didn't mind. But if someone else found his card, they might have tried to use it. We've shredded it.
1.9 HorribleSep 22 2021
Shuttle is totally inadequate. After waiting in the sun for 45 minutes for the National shuttle we gave up on renting a car and caught a taxi to our hotel. Don't need that level of aggravation on vacation.
5.9 OkaySep 12 2021
We had to return the car twice. Finally the third car worked.
Rated no. 9
Avis
7.1 Good (30 reviews)
1 location in Kona Intl Airport
Avis
Locations in Kona Intl Airport
  • 7.2
  • 7.1
  • 7.2
  • 7.1
  • 6.8
Recent reviews
2.0 MediocreNov 2 2021
Wipers were so bad I couldnt drive while it rained
10.0 ExcellentAug 18 2021
Windows were dirty but manageable
5.9 OkayAug 10 2021
Drop off was super easy. Pickup was a nightmare. :( Nice people doing their best but severely understaffed.
5.9 OkayJul 22 2021
While the staffs were fun and helpful, yet: (1) they did not sufficiently inform us that we need to paddle for 3 miles and this was not appropriate/doable with young children. (2) more importantly, they also did not pay attention to one of the kayaks as it got out of control, flipped by the waves, and put the amateur kayakers at serious risk of injury from hitting the cliff rocks. They were fortunate that were not hurt.
8.0 ExcellentJun 6 2021
Staff was helpful
10.0 ExcellentMay 10 2019
Fast car checkout and genuinely friendly staff
10.0 ExcellentApr 7 2019
Easy to pick up and returnAll was good
4.8 OkayOct 21 2018
I felt cheatedEasy and efficient drop offI paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
2.8 MediocreOct 16 2018
Rates when booked does not match rates when picked upRates when booked does not match rates when picked up
5.6 OkayAug 21 2018
Be sure to conduct walk aroundThe agent was pleasant and we were assigned the correct car. Cost was what we expected.The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
Sunnycars
2 locations in Kona Intl Airport
Sunnycars
Locations in Kona Intl Airport
Recent reviews
Easirent
1 location in Kona Intl Airport
Easirent
Locations in Kona Intl Airport
Recent reviews
1519 travellers who hired a car in Kona Intl Airport gave the car agency they used an average rating of 7,8

Car rental locations at Kona Intl Airport

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Top tips for hiring a car at Kona Intl Airport

  • A car rental at Kona Intl Airport is convenient because it is so close to the airport. The Kona Intl Airport car rental center offers competitive rates and they have a wide selection of cars in their fleets, such as economy, minivans, trucks and SUVs, which are available for 4h, daily or weekly rates. They have no hidden fees, such as airport surcharges or mandatory insurance, which are often added to other car rentals.
  • The Kona Intl Airport car rental center is open 24h a day and they offer free shuttle service to the airport from their offices, which are located on Alii Drive. Auto return is also available for an additional fee per rental as well as long-term parking at the airport, usually billed per day. There is no charge for parking your vehicle here, and it's just as convenient as any other location in downtown Kona.
  • When you are through and need to return your vehicle, you are not required to do anything more than return it to the car rental agency’s location, and someone will take care of the rest. Just ensure that your keys are returned to the dropbox located in the lobby. You can easily access the car rental center by taking Palani Road or Alii Drive. The rental company's terms of agreement are outlined in detail before you sign off on them so there will be no surprises later. It is imperative that you read these carefully because they will outline everything from price adjustments for late returns to the excess and deductible on your liability protection.
  • The best time to pick up your car from the Kona Intl Airport car rental center is when you land at the airport because it will take approximately 20min to get there. During the weekends, it can take around 30min because of the heavy traffic. The Kona Intl Airport car rental center is open until about midnight every day, and they will accept late returns with an additional fee after this time for vehicles that are rented at weekly rates only.
  • Book your car hire at Kona Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Kona Intl Airport