Cons: As they ramp up from the pandemic you may experience delays getting your car. It took 50 minutes before our car was ready. They were receiving and cleaning cars and sending them right back out.
Pros: Super friendly and helpful.
Pros: Friendly staff. Great price
Cons: Quality of the car
Pros: Yes very fast and efficient
Cons: The price $$
Pros: the car was easy to drive
Cons: Horrible experience at pick-up. Had to wait for over an hour to get a car, sitting on the pavement. Alamo did not have the cars to cover the reservations. Manager gave me, and others, a free tank of gas (by telling us to return the cars without filling up the gas tank) as an apology for the mess at pick-up. That was considerate, but, when i dropped the car off i was given no receipt from Alamo. When i checked my credit card statement, I saw that Alamo had charged me nearly $70 more than the rental agreement. Clearly, that was for filling up the gas tank that I was told to return empty as a courtesy. I sent Alamo an email two days ago about this. NO response so far.
Cons: One hour to get the car, and not what I wanted
Cons: It was very professional will use again
Pros: Nice car, hassle free. Wait was short. Good price. Not too much upselling
Pros: Staff helpful and friendly. Pick-up and drop off easy in these difficult times.
Pros: Price was AWESOME, service was GREAT and the van was clean.
Cons: My fellow travelers.
Pros: easy to pick up car and kiosk worked fast
Pros: Staff were helpful...
Cons: Waited a bit for shuttle upon arrival, one of the other shuttles ended up bringing us. Long line when picking up the car... made me try the kiosk, which worked well. Our Jeep had a short in the radio so we could not play music from my iPhone.
Pros: Easy pick-up and drop off.
Pros: All the staff was friendly
Pros: Staff was very friendly, pick up and drop off was easy.
Cons: The truck smelled bad, like it had driven through something stinky or had run over something and the smell was stuck to the bottom of the vehicle. We were camping, and every time we would turn off the vehicle, the heat from the engine would amplify the smell and it would fill up our campsite.
Pros: No line when we first got there so it was quick and easy to pick up our car.
Cons: The car itself was a bit dirty and had radio buttons and an antenna that didn’t work. It was also a really bumpy ride for a Jeep Wrangler.
Pros: Staff was great
Cons: Gas wasn’t really full when we picked it up and the rotors were bad on the brakes.
Pros: Staff was very helpful and was very accommodating to the vehicle I needed
Pros: Staff were so nice and friendly.
Pros: The whole experience was super easy.
Cons: Vehicle interiors need to be cleaner
Cons: Cars need to be cleaner inside
Cons: Nothing. Great service and great people at Alamo in Kona Hawaii!
Pros: Good value
Pros: No problems with anything. Nothing outstanding, though. Staff was quick and efficient, but not particularly friendly. Car was as asked for, but had a lot of miles on it for a rental.
Cons: Car (Nissan Rouge) was not one of the better vehicles I've rented. Would have preferred a Toyota RAV4 or Honda CRV. Check-in staff could have been friendlier and less impersonal, but don't have a real complaint there.
Cons: when my car broke down (serious oil leak) they made me take time out of my vacation instead of just towing me another car.
Pros: Staff was friendly and helpful.
Cons: There was some confusion on whether I was supposed to get a refund for bringing the vehicle back with a full tank of gas. Everything was right, but it was an unnecessary wait in line with three young boys due to the confusion.
Pros: Car got very good gas mileage. Prepaid is the way to go.
Cons: Nice car Counter agent helpful and friendly .
Pros: Vehicle pickup was quick. No nagging questions and comments about getting an upgrade and coverage. The vehicle was in excellent condition.
|Monday||06:00 - 23:00|
|Tuesday||06:00 - 23:00|
|Wednesday||06:00 - 23:00|
|Thursday||06:00 - 23:00|
|Friday||06:00 - 23:00|
|Saturday||06:00 - 23:00|
|Sunday||06:00 - 23:00|
Alamo has 1 car hire location in Kailua-Kona. Take a look at our Alamo hire location map to find the best car hires near you.