Windscreen not cleaned on inside.Reviewed Jul 30 2022
review from
2.0
Car smelled like a gallon of milk spilled in it and was left In the hot Sun. The van wasn’t detailed, there were dents and damage everywhere and I expected a lot better condition for $322 for 1 day rental. Besides that they had 2 employees to help 40 customers over 1 hour wait in line just to be told to get back into the regular line after making it to the front because I was not Avis preferred. I will never rent with Avis again.Reviewed Jul 26 2022
review from
2.0
Wipers were so bad I couldnt drive while it rainedReviewed Nov 2 2021
review from
10.0
Windows were dirty but manageableReviewed Aug 18 2021
review from
5.9
Drop off was super easy. Pickup was a nightmare. :( Nice people doing their best but severely understaffed.Reviewed Aug 10 2021
review from
5.9
While the staffs were fun and helpful, yet: (1) they did not sufficiently inform us that we need to paddle for 3 miles and this was not appropriate/doable with young children. (2) more importantly, they also did not pay attention to one of the kayaks as it got out of control, flipped by the waves, and put the amateur kayakers at serious risk of injury from hitting the cliff rocks. They were fortunate that were not hurt.Reviewed Jul 22 2021
review from
8.0
Pros:Staff was helpfulReviewed Jun 6 2021
review from
10.0
Pros:Fast car checkout and genuinely friendly staffReviewed May 10 2019
review from
10.0
Pros:Easy to pick up and returnCons:All was goodReviewed Apr 7 2019
review from
4.8
I felt cheatedPros:Easy and efficient drop offCons:I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.Reviewed Oct 21 2018
review from
2.8
Rates when booked does not match rates when picked upCons:Rates when booked does not match rates when picked upReviewed Oct 16 2018
review from
5.6
Be sure to conduct walk aroundPros:The agent was pleasant and we were assigned the correct car. Cost was what we expected.Cons:The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.Reviewed Aug 21 2018