Guest reviews
Overall rating
7,6
Good
Based on 2 263 reviews
Cleanliness
7,1
Comfort
7,0
Pickup/dropoff
7,4
Value for money
6,7
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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10,0
Pros: Fast car checkout and genuinely friendly staff
review from
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10,0
Pros: Easy to pick up and return
Cons: All was good
review from
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4,8
I felt cheated
Pros: Easy and efficient drop off
Cons: I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
review from
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2,8
Rates when booked does not match rates when picked up
Cons: Rates when booked does not match rates when picked up
review from
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5,6
Be sure to conduct walk around
Pros: The agent was pleasant and we were assigned the correct car. Cost was what we expected.
Cons: The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
review from
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2,0
Disaster!
Cons: April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.
review from
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2,0
Worst customer service, disgusting car
Pros: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
Cons: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
review from
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10,0
Pros: In and out great customer service, will be back next year and do it again
review from
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8,0
Rates
Cons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
review from
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10,0
Pros: Staff was friendly, car was clean.
Cons: The line was long.
review from
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6,0
Pros: SELECTION
Cons: price
review from
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6,4
Pros: Short line for Avis members.
Cons: No car ready when I arrived. Car had tape residue marks over all door and trunk seams. Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.
review from
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10,0
Pros: Fast car checkout and genuinely friendly staff
review from
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10,0
Pros: Easy to pick up and return
Cons: All was good
review from
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10,0
Pros: In and out great customer service, will be back next year and do it again
review from
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10,0
Pros: Staff was friendly, car was clean.
Cons: The line was long.
review from
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4,8
I felt cheated
Pros: Easy and efficient drop off
Cons: I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
review from
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2,8
Rates when booked does not match rates when picked up
Cons: Rates when booked does not match rates when picked up
review from
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5,6
Be sure to conduct walk around
Pros: The agent was pleasant and we were assigned the correct car. Cost was what we expected.
Cons: The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
review from
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2,0
Disaster!
Cons: April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.
review from
-
2,0
Worst customer service, disgusting car
Pros: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
Cons: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
review from
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6,0
Pros: SELECTION
Cons: price
review from
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6,4
Pros: Short line for Avis members.
Cons: No car ready when I arrived. Car had tape residue marks over all door and trunk seams. Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.
review from
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Where can I find Avis hire cars in Kailua-Kona?
73-361 Kupipi Street, Suite 1, Avis car hire
Address
73-361 Kupipi Street, Suite 1Phone
+1 808 327 3000FAQs about hiring a car from Avis in Kailua-Kona
How many car hire locations does Avis have in Kailua-Kona?
Avis has 1 car hire location in Kailua-Kona. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Kona Intl Airport (KOA)?
Yes
Does Avis offer shuttle or airport pick-up services from Kona Intl Airport (KOA)?
Yes
