Pros:Enterprise refused to offer my reservation.
Cons:I did not get the vehicle I “reserved.” This has never happened with any of the other websites I use.
Pros:Quick and friendly service; decent rates; convenient location.
Pros:The staff was extremely friendly and made the process quick and easy. I will definitely book with them again!
Pros:Staff was super friendly and quick.
Pros:Very helpful trading out to a different van
Cons:Nothing, quick check in and drop off.
Cons:Rathe was $134 and was changed $356
Pros:After trying several rental car companies directly without success, Kayak was able to get me several options for my trip. It seems that rental car companies are not overly excited to rent cars for one way, day trips. I needed to travel 200 miles, one way, to pick up my new car. Kayak was able to find cheap rentals with major companies that I just couldn't get directly. Thanks Kayak!
Cons:You should have been there earlier! Oh, wait, no that was my fault. Next time I know where I will check first.
Pros:They did listen.
Cons:You would think that after all the hassle, I asked for a discount or to please find us something and honor the price I agreed to pay - no discount on the current issue, no discount on a future rental, etc., etc. They obviously don't need or want our business.
Cons:We returned car 330 pm and not one person was in return area. There was a sign for us to mark contract with the mileage and gas level and drop it in the drop box. I understand if car is returned after hours but this was in middle of work day in the afternoon. Did not leave me eith a comfortable feeling.
Pros:Agent very nice. Drove me to the area where I could get taxi/ride home because it was off site and too far to walk. Very kind, thank you!
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Pros:Easy pick up and drop off with free parking patrolled by security on site
Cons:When I booked I put in arrival at San Diego airport and you booked me out of Carlsbad which is an hour away from the airport! Avis was good enough to find a car for me but it was over $100 more than my booking price!!! That is why I booked online and ahead of time to get a decent rate.
Cons:Main issue was that the price rose 200% when I went to pick up the car. Instead of about $250 the rental cost closer to $500. Very disappointed with the outrageous charges for changing pick up location. I expected a small variation but the resulting fees were astronomical.
Pros:Hybrid comfy car. Clean on the inside. Accurate pricing upon drop off. Easy drop off and courteous
Cons:It may be Kayak but they were closing at my reservation time so I had to rush, not did they want to give me the time of Day about upgrading or explaining where to get my car. It was obvious that they wanted to leave (it was Christmas Eve, but I was not told their closing time). They said I could upgrade at any location, which wasn’t true. No one would without charging me $1k+ on my total rental and restarting a new contract. The rental car also had writing in the window like it was just picked up from being impounded. That was kinda janky
Pros:The staff was friendly but not very helpful.
Cons:I had to make a damage claim and the staff didn't seem to be prepared to handle the process properly.
Cons:was not told that pre -paid gas purchase for for a empty tank. remote Key did not work. alarm went off every time I unlocked the car which I had to lock and unlock with the key. Sad!
Pros:Not enough superlatives.
Pros:Clean and late model. Good visibility and safety.
Cons:Noisy with windows rolled down; took it into the Sierras - pick up on the hills was sluggish.
Cons:The rep helping me initially brought me a car that smelled horribly like a wet dog. I brought it to his attention, and he actually said “i don’t smell it”. Quite absurd as the stench was overpowering. He clearly was ‘testing’ to see if he could rent it without shampooing the smell out. I requested a different car and he accommodated me.
Pros:Upgraded the car with no extra charge, comfortable and service is friendly and helpful.
Cons:Easy to find location and quick service.always meets your demand...