Pick-up location | Dana Point |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
3 locations in Dana Point
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Reviews
10,0 Wonderful
Sep 2020
Pros:
The staff was fantastic both at the beginning and at the end of the rental. My husband left his sunglasses in the car and they called within 30 minutes of drop off to tell us. They are fantastic - will definitely rent from them again.Cons:
Absolutely nothing. They did an above and beyond service. Cheerful, helpful, didn't pressure us for an upgrade but let us make the decision. Very professional and I couldn't be more pleased with the rental experience.10,0 Wonderful
Apr 2020
Pros:
Every step was super smooth6,0 Okay
Oct 2019
Pros:
I ended up NOT renting a car. I did mot need the rental.8,0 Very Good
Jul 2019
Cons:
Unable to locate the car I reserved. Had to settle for a comparable vehicle10,0 Wonderful
Jun 2019
Pros:
We rented a minivan for a family overnight visit to San Diego.Easy from the start. I was able to park my car at the location which made getting the van and returning SO much easier. Josh was friendly and helpful. Could not have gone better and plan to use them for any car rental needs in the future.2,0 Poor
Apr 2019
Cons:
Enterprise would not honor your rate. I had to find alternative.2 locations in Dana Point
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Reviews
2,0 Poor
Jul 2018
Cons:
They didn’t have the car I paid for7,2 Good
Jul 2016
Pros:
Very convenient for me.Cons:
Agent could resolve my reservation amount vs billed amount. I believe AVIS has always handled this if there's a problem.One location in Dana Point
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Reviews
2,0 Poor
Feb 2020
Cons:
Although I was confirmed for a call at noon, when I arrived at the site, the agent advised that no car would arrive until 1pm and that she could not promise that she could fulfill our rental reserve.10,0 Wonderful
Jan 2020
Cons:
Nothing. The agent was great. Fast service. Great car10,0 Wonderful
Jul 2019
Pros:
Pick up and drop off quick and easy.4,8 Mediocre
Apr 2018
Pros:
Pick up and drop off of the car was easy and I had nuxe customer service.Cons:
The car was horrible and it was extremely expensive with a lot of hidden fees.2,0 Poor
Apr 2018
Pros:
Atvthe last minute had no cars available and couldn’t get one at all.Cons:
Poor customer service and no opportunity to try to help2,8 Poor
Oct 2017
Pros:
DId not have any positivesCons:
I had reserved a car at the hotel for the next day. When I went to pickup the car they told me they did not have one because they were sold out. ("busy week") They would not provide me any alternatives. I requested that they taxi or Uber me to the next location and they said they could not do that. Horrible customer service. 2 employees at location but neither could do anything to me. Worst case I would have thought they would provide transportation to another location or drive me. But I received nothing and they really did not even apologize for not having the car available. I will not be renting from Hertz anymore. It was just the only option at this location.3 locations in Dana Point
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Reviews
10,0 Wonderful
Aug 2018
Pros:
Friendly customer front desk.Cons:
no complaints others than it's far from the airport and I had to take an Uber...but that's the price you pay for paying less for a rental10,0 Wonderful
Sep 2017
Pros:
Customer service at pickup.Cons:
No backup camera on vehicle.10,0 Wonderful
Jul 2017
Pros:
The Agent was very friendly and accommodating.10,0 Wonderful
Jun 2017
Pros:
The staff was friendly and fairCons:
I liked everything. This location and staff is really good!2,0 Poor
Jan 2017
Pros:
They had no cars available when I arrived, they wouldn't call any other branch to see what was available. Your app would not allowed to cancel the reservation so I couldn't look for another rental company. I had to call around and end up paying double of what I wanted. Horrible experience!2,0 Poor
May 2022
One location in Dana Point
Most popular car type | Mini |
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