Cons: I reserved Mazda Bt-50 which is a pickup truck but was given a compact SUV instead. They canceled my reservation without consulting me.
4.8 OkayDec 26 2019
Pros: What I enjoyed about having a rental car in Ghana was the convenience of not having to get taxis to go everywhere with can add up. Also specialty rental car agencies are quite pricey. But with the money I paid for Hertz Ghana, I might as well have rented a limousine!Cons: Firstly, the customer service was poor. With the exception of one agent who helped me during the pick up Henry Kofitse was cold, unfriendly and entirely money oriented. They also have a reservation deposit policy that forced me to buy local insurance and makes the insurance you get online directly from kayak or Hertz (because Hertz Ghana is a local franchise) obsolete. Essentially they told me I have to deposit close to $3000 USD if I didn't buy the local insurance which cost $600 or so on top of the rental car cost!!!! He also made me pay an additional $89 dollars for adding a day and charged two separate fees for drop off on Sunday because it was a "non-business day" but when we arrived the office had been open since morning and he was renting cars out to other clients (their business hours were not listed by the way). This is a money grubbing office and despite the fact that we needed the car, I would not rent here again. Unfortunately Hertz Ghana is one of only two reliable locations that rent cars in Ghana, so they are capitalizing on their monopoly and corporate affiliation with Hertz. I would rent the car again but if there were similar choices I would not think twice to pick another rental car company.
Pros: I wish I could have a car but you just charged me for nothingCons: They didn’t receive my booking from you. They were no more cars, and you charged me for the insurance of a care I never get. You are mediocre. Your company need to close because you still people’s money. You are a ghost