7.9 GoodJul 12 2021
The pick-up was great. The vehicle itself was very clean, fairly comfortable and all-in-all did the job! The drop off was the issue, as there was no Budget person to great or help us. We did not know that we simply had to park in any one of the Budget spaces and then go up to the Rental counter to drop off the key. Other wise, very good.
2.0 MediocreJul 6 2021
we got a car that was able to get us from A to Breserved an infant car seat, upon arrival we were told “not gonna happen” before some phone calls were made and a seat was found for us. car smelled like smoke and was in major need of a wheel alignment, and drop off instructions were not clear
2.0 MediocreJun 20 2021
They were out of my reserved vehicle class despite extra efforts on my part to ensure that my rental would be available and Budget would be open. I was then overcharged for a lesser class of vehicle that Budget somehow considered in the same class as what I reserved, despite clearly not being an SUV or higher end car.
10.0 ExcellentMay 20 2021
Staff at BTV was excellentHate how much a one way car rental costs as compared to a normal rental.
7.2 GoodJul 19 2020
Pickup was not good since the desk closed at 4 and our flight arrived at 6:30. We were forced to spend a night in the only hotel that would take us due to the quarantine of outside visitors to Vermont. The hotel bent the rules to let us stay, otherwise we would not have had a place to stay to pick up the car next morning. I should note that all the other rental desks were open when we arrived.The desk could have been staffed until the last arrival.
2.0 MediocreJun 24 2020
I got to the counter and there was a sign there letting me know that nobody will be there till 3 PM in the afternoon, my rental was reserved for 1 PM
10.0 ExcellentApr 15 2020
I want to command the staff member at the Burlington Airport Budget rental agency, who waited for me to arrive from my late flight to complete my rental. I was the only passenger she was waiting for, I very much appreciate her kindness and very pleasant demeanor despite keeping her away from her family for me. I do not know her name, but that picked up my rental at around 10:30 PM on April 8, 2020 from Burlington, Vermont Airport.Nothing.
7.2 GoodOct 1 2019
No vehicle was available for pickup. Had to come back next day.
9.6 ExcellentSep 24 2019
Rental process was quick and painless from a very friendly staffThe night before we returned the car we discovered that the windshield wiper fluid was empty, was not extremely necessary at this time but something to ensure is available in the future.
2.0 MediocreJul 8 2019
There were no cars available. This is Kayak's fault, not Budget's. Don't let me make a reservation and have not allow me to get a refund without an hour call with Kayak. Budget couldn't refund me.