Guest reviews
Overall rating
7,6
Good
Based on 2 342 reviews
Cleanliness
8,1
Comfort
8,0
Pickup/dropoff
7,5
Value for money
7,5
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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8,0
Cons: We were two hours later than planned due to flight delay and our car was still not ready. Had to wait for it to come out of the car wash and finish being cleaned.
review from
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10,0
Pros: Staff were very effeminate and friendly, very good car, overall I had a great road trip.
review from
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4,8
Slow every step of the way
Pros: Nice car. Instrumentation in Kilometers not miles too some adjusting
Cons: Slow at every counter 1 hour wait in line at Seattle-everyone was annoyed
review from
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8,0
Pros: Front desk was quick to answer questions.
Cons: Car could have been pulled up and ready since it was scheduled for a particular time. It was not.
review from
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2,8
Horrible wait time
Pros: The car
Cons: The wait, terrible customer service and the price.
review from
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2,0
Wrong location
Cons: I was unable to get the vehicle with Avis. When I submitted the search on your site, I entered SeaTac in the search criteria before selecting Avis. However, the Avis location where my reservation was ended up being in downtown Seattle. I was left with no vehicle for my family and luggage at the airport and had to make a last minute purchase with Hertz instead. I ended up paying nearly twice as much as my original reservation and left the airport hours later, since it was last minute and Avis and most other vendors were out of cars.
review from
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2,0
poor service
Cons: I showed up at 5:10 at the downtown Seattle rental office, which I didn't realize closed at 5:00. The door was locked and the clerk shook his head "no". I called Avis to see if we could instead pick up a car at the airport. They said, yes, but the price was now almost double what they quoted. I said I would then prefer to pick up the car the next morning when the downtown office opened. The representative said there would no longer be a car at that location. I cancelled the reservation.
review from
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2,0
I was told the pick up was at sea tac it was not had to go to Seattle
Pros: Nothing
Cons: It cost me $ 50 to take a cab to Seattle and go an hour out of my way. I will never use this service again I had only 2 days to spend with my grandkids. Horrible to be given the wrong info especially when I. Allied ahead to make sure the 5th street location was at the airport. I was told at Sea Tac I could not get a car there it would be $100 per day and only a convertable or truck would be available. Very upsetting .
review from
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4,0
Will charge for fuel even at full
Cons: Charged me a refueling fee even though I filled up less than a quarter mile away.
review from
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6,0
Drop off
Pros: Drop off was very easy
Cons: Having to go to the main terminal to catch a shuttle to our hotel but this is not Avis's fault!
review from
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8,0
Good car - I thought the insurance portion was a scam!
Pros: Easy to find car, good rate, overall I was very happy!
Cons: I assume the insurance was from Avis and not through a third party or Kayak, If I had needed to use the insurance, it seemed cumbersome and not just a drop off at Avis and they would take care of it. I will never use this insurance from Kayak again and I found the practice on how you sell it very misleading. Because of this - I may not ever use Kayak again.
review from
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9,2
Pros: Good car in good condition. Plenty of choice at pickup and offered exactly what requested.
Cons: I had to take the car to a car wash almost immediately. It was not particularly clean outside and dirty inside. It would have helped if Avis had explained the local e-toll toll system befote I took the car.
review from
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10,0
Pros: Staff were very effeminate and friendly, very good car, overall I had a great road trip.
review from
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9,2
Pros: Good car in good condition. Plenty of choice at pickup and offered exactly what requested.
Cons: I had to take the car to a car wash almost immediately. It was not particularly clean outside and dirty inside. It would have helped if Avis had explained the local e-toll toll system befote I took the car.
review from
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8,0
Cons: We were two hours later than planned due to flight delay and our car was still not ready. Had to wait for it to come out of the car wash and finish being cleaned.
review from
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8,0
Pros: Front desk was quick to answer questions.
Cons: Car could have been pulled up and ready since it was scheduled for a particular time. It was not.
review from
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8,0
Good car - I thought the insurance portion was a scam!
Pros: Easy to find car, good rate, overall I was very happy!
Cons: I assume the insurance was from Avis and not through a third party or Kayak, If I had needed to use the insurance, it seemed cumbersome and not just a drop off at Avis and they would take care of it. I will never use this insurance from Kayak again and I found the practice on how you sell it very misleading. Because of this - I may not ever use Kayak again.
review from
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4,8
Slow every step of the way
Pros: Nice car. Instrumentation in Kilometers not miles too some adjusting
Cons: Slow at every counter 1 hour wait in line at Seattle-everyone was annoyed
review from
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2,8
Horrible wait time
Pros: The car
Cons: The wait, terrible customer service and the price.
review from
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2,0
Wrong location
Cons: I was unable to get the vehicle with Avis. When I submitted the search on your site, I entered SeaTac in the search criteria before selecting Avis. However, the Avis location where my reservation was ended up being in downtown Seattle. I was left with no vehicle for my family and luggage at the airport and had to make a last minute purchase with Hertz instead. I ended up paying nearly twice as much as my original reservation and left the airport hours later, since it was last minute and Avis and most other vendors were out of cars.
review from
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2,0
poor service
Cons: I showed up at 5:10 at the downtown Seattle rental office, which I didn't realize closed at 5:00. The door was locked and the clerk shook his head "no". I called Avis to see if we could instead pick up a car at the airport. They said, yes, but the price was now almost double what they quoted. I said I would then prefer to pick up the car the next morning when the downtown office opened. The representative said there would no longer be a car at that location. I cancelled the reservation.
review from
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2,0
I was told the pick up was at sea tac it was not had to go to Seattle
Pros: Nothing
Cons: It cost me $ 50 to take a cab to Seattle and go an hour out of my way. I will never use this service again I had only 2 days to spend with my grandkids. Horrible to be given the wrong info especially when I. Allied ahead to make sure the 5th street location was at the airport. I was told at Sea Tac I could not get a car there it would be $100 per day and only a convertable or truck would be available. Very upsetting .
review from
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4,0
Will charge for fuel even at full
Cons: Charged me a refueling fee even though I filled up less than a quarter mile away.
review from
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6,0
Drop off
Pros: Drop off was very easy
Cons: Having to go to the main terminal to catch a shuttle to our hotel but this is not Avis's fault!
review from
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Where can I find Avis hire cars in Seattle?
1919 5th Avenue, Avis car hire
Address
1919 5th AvenuePhone
+1 206 448 1700FAQs about hiring a car from Avis in Seattle
How many car hire locations does Avis have in Seattle?
Avis has 6 car hire locations in Seattle. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Seattle/Tacoma Intl Airport (SEA)?
Yes
Does Avis offer shuttle or airport pick-up services from Seattle/Tacoma Intl Airport (SEA)?
Yes