Cons: They charged me an extra $20 than what my reservation showed and never sent me a receipt or contract so I don’t even know how much the total ended up being after I turned in the car. I tried to get a hold of the rental company before turning in my car to ask about drop off and no one answered at any location or the 1800 customer service number.
Pros: Although the office was busy, the two staff members were friendly and helpful. Drop off was incredibly simple.
Cons: All good.
Pros: The staff at Hertz was actually very helpful and courteous. The problem is booking through Kayak.
Cons: The problem I have is with Kayak. They allowed me to make a booking for pickup on Thanksgiving day, but they made the booking at the wrong Hertz location. I then had to Uber to the other location, but when I got there, they were closed because of the holiday. So I Ubered to my hotel, then back again the next morning to pick up my car. Because of the miscommunication, they didn't have the car I originally booked available and so I had to pay an extra $10 per day. They also weren't able to refund me for the day missed because of the holiday mixup. All in all, it was a disaster right up until we actually got the car. The car was nice and dropping it off was so easy. But it ended up being a lot more expensive thanks to Kayak's screw up.
Pros: Counter staff was excellent however 1st car stank of pot/ marijuana. 2nd car was good, mileage was recordered incorrectly in system (off 300 miles) however agent at exit was great and updated it.
Cons: Drop off does not provide a receipt at time of drop off unlike others like Enterprise.
Cons: It was difficult to collect the vehicle - getting out of the garage downtown was very challenging, we waited a long time. The first car had a quarter of the fuel missing and shook when driven over 50mph. I took it to another location en-route to swap it out (SEA Airport) and they asked me why I did not go back to the downtown location, I told them I did not feel safe driving a car shaking violently. The replacement car had coffee stains on the dashboard despite Hertz' "Enhanced Cleaning" sticker on the side. Very poor experience.
Pros: Friendly staff
Pros: Car was clean
Cons: We were not informed that we’d have to pick up the car at a remote site 10 miles from the airport, which meant we had to Uber. That site was closed on our return day (also never disclosed to us!), so we had to return the car to a different location and incurred an additional $40 charge. With the Uber and return fee, we could have rented a much nicer vehicle from a different provider. Shame on Hertz and Kayak.
Pros: I believe the gentlemen who helped me was Scott and he was very friendly and efficient with check in and check out. This was probably as seamless as I've ever rented a car in the past which I really appreciate.
Cons: I wish Kayak would have made it more apparent that this location was not accessible by airport shuttle. Instead it required 3rd party transportation which added an unexpected cost and inconvenience. Otherwise the experience with Hertz was great.
Pros: The staff was FANTASTIC. I’ve been swindled by tricky word smiths before, so I was very appreciative that my agent was no nonsense, and forthright with me.
Cons: I found used kombucha bottles under our seats and the windshield fluid was empty
Cons: I waited 45 minutes before I event spoke to someone. I had rented a truck which, was not available, and there weren't any available in the Seattle are and then cargo van they were able to give me was not clean, inside or out. They said they "wiped it down" but there were stains all over the place. I was then charged 3 different times the day I returned the vehicle but received no confirmation or receipt for why I was charged additionally. When I called Hertz, I waited on hold for 45 minutes before I was able to speak to anyone to dispute the charges.
Pros: Boeing Pick-up/ drop off very nice. SeaTac exchange easy.
Cons: Could have changed my flat or brought replacement. Also unacceptable to not receive money back returning car 3 days early.
Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Hertz in Seattle.
Hertz has 8 car hire locations in Seattle. Take a look at our Hertz hire location map to find the best car hires near you.