Guest reviews
Overall rating
6,1
Good
Based on 2 004 reviews
Cleanliness
6,5
Comfort
6,4
Pick-up/Drop-off
5,7
Value for money
6,0
Pros
"Staff was friendly and informative."
(in 381 reviews)
"Nice car , good prices."
(in 1285 reviews)
"Great price, employees very helpful."
(in 523 reviews)
Cons
"Dirty facility and dirty car"
(in 1356 reviews)
"Long line, car not ready."
(in 271 reviews)
"Poor customer service and very pushy."
(in 187 reviews)
Recent reviews
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Find reviews that mention:
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car was clean
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waited over an hour
car was great
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friendly staff
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3,6
Pros: They switched my car out free of charge
Cons: Initial car reeked of smoke. Took forever to get my car
review from
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8,4
Pros: Friendly and courteous staff. I witnessed an unruly and rude customer verbally assaulting the onsite manager. The manager handled the situation very professionally and should be commended for the manner in which she handled the situation.
Cons: 33 minute wait to p/up vehicle was a bit long. An increase in staff would have been helpful. However, the employees were very courteous and expedited the process the best they could.
review from
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2,0
Pros: Nothing.
Cons: Too many hidden fees, games, not taking care of the customer.
review from
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2,4
Pros: Nothing.
Cons: Car was not ready. Then they gave our assigned car to someone else. Had to wait 1 hour and 40 minutes to get the car. It had over 70,000 miles and was in terrible condition. It was a real mess and I will never use Fox again.
review from
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8,0
Pros: The drop off was supper easy, but the rental counter was a little questionable. I was asked about buying a half tank of gas and then I would not have to fill it up when I returned it, so I did that the car that was given was a ford fusion hybrid and it only used a 1/8 of a tank. Second they asked me about buying a discount on the freeway charges, I was informed by a resident of Seattle that the charges did not start until the 9 of Nov.
Cons: See previous question
review from
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4,4
Cons: Misleading charges
review from
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5,6
Pros: We had to wait about an hour to get our car. The downstairs facility was understaffed, and we had to wait for a recently-returned car to get cleaned before we could pick it up.
Cons: More staffing.
review from
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2,0
Pros: My first and last experience with FOX. After waiting 35 minutes to get to the check-in counter, Clerk tried to switch cars to what she called an "upgrade" After she told me she did not know how much luggage and people the "upgrade" could hold, I asked for just the original car I had already paid and reserved, she said it would be 2 or 3 hours wait. When I asked why she said, "Well do you still want the car? You know you can go somewhere else!" I have never spent time answering one of these follow-up interviews, but for the fact that most customers in my line had similar arguments with the clerks and many of them just walked away, I felt compelled to try to spare other travelers the worst treatment I have ever been had. I won't ever use FOX rental cars again and I WILL do anything I can to send business " somewhere else" as she said to me.
Cons: Try not to insult and deceive your paying customers.
review from
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2,0
Pros: Nothing.
Cons: They turned us away, we had to go get a car at Avis.
review from
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7,2
Pros: The drop off was super easy. There was an attendant right there when I arrived and it went quickly.
Cons: The pickup was miserably slow. Though I had the car prepaid, the people checking us in were VERY slow, and it took me longer to get my car than the flight time to get to Seatac. I had chosen Fox because you used to be off the airport and were very efficient. Sadly, now you're just like all the others.
review from
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10,0
Pros: The staff were very helpful, went out of their way and made sure I got the vehicle I wanted, etc
review from
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2,0
Pros: Nothing of any substance! The ONLY thing staff did that was remotely helpful was to take me to a competitor, where I paid $6/day more. I waited in line for 3 hours. There were no cars available only trucks!
Cons: Everything! It was a very bad experience overall. Staff should never criticize their own company to customers or competitors. You don’t keep customers waiting for 3 hours and when they step up to the counter tell them that you have a truck for them! I’m 70 years old. There were 4 older women in our group driving 4 hours to our holiday destination not hunters with guns and dogs. I will never rent a car from FOX, and I will not be complimentary to anyone about them. When I returned my car to the competitor 10 days later I observed that a long line was yet again waiting at the FOX counter, while all other car rental counters had no lines.
review from
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8,4
Pros: Friendly and courteous staff. I witnessed an unruly and rude customer verbally assaulting the onsite manager. The manager handled the situation very professionally and should be commended for the manner in which she handled the situation.
Cons: 33 minute wait to p/up vehicle was a bit long. An increase in staff would have been helpful. However, the employees were very courteous and expedited the process the best they could.
review from
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8,0
Pros: The drop off was supper easy, but the rental counter was a little questionable. I was asked about buying a half tank of gas and then I would not have to fill it up when I returned it, so I did that the car that was given was a ford fusion hybrid and it only used a 1/8 of a tank. Second they asked me about buying a discount on the freeway charges, I was informed by a resident of Seattle that the charges did not start until the 9 of Nov.
Cons: See previous question
review from
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7,2
Pros: The drop off was super easy. There was an attendant right there when I arrived and it went quickly.
Cons: The pickup was miserably slow. Though I had the car prepaid, the people checking us in were VERY slow, and it took me longer to get my car than the flight time to get to Seatac. I had chosen Fox because you used to be off the airport and were very efficient. Sadly, now you're just like all the others.
review from
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3,6
Pros: They switched my car out free of charge
Cons: Initial car reeked of smoke. Took forever to get my car
review from
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2,0
Pros: Nothing.
Cons: Too many hidden fees, games, not taking care of the customer.
review from
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2,4
Pros: Nothing.
Cons: Car was not ready. Then they gave our assigned car to someone else. Had to wait 1 hour and 40 minutes to get the car. It had over 70,000 miles and was in terrible condition. It was a real mess and I will never use Fox again.
review from
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4,4
Cons: Misleading charges
review from
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5,6
Pros: We had to wait about an hour to get our car. The downstairs facility was understaffed, and we had to wait for a recently-returned car to get cleaned before we could pick it up.
Cons: More staffing.
review from
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2,0
Pros: My first and last experience with FOX. After waiting 35 minutes to get to the check-in counter, Clerk tried to switch cars to what she called an "upgrade" After she told me she did not know how much luggage and people the "upgrade" could hold, I asked for just the original car I had already paid and reserved, she said it would be 2 or 3 hours wait. When I asked why she said, "Well do you still want the car? You know you can go somewhere else!" I have never spent time answering one of these follow-up interviews, but for the fact that most customers in my line had similar arguments with the clerks and many of them just walked away, I felt compelled to try to spare other travelers the worst treatment I have ever been had. I won't ever use FOX rental cars again and I WILL do anything I can to send business " somewhere else" as she said to me.
Cons: Try not to insult and deceive your paying customers.
review from
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2,0
Pros: Nothing.
Cons: They turned us away, we had to go get a car at Avis.
review from
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2,0
Pros: Nothing of any substance! The ONLY thing staff did that was remotely helpful was to take me to a competitor, where I paid $6/day more. I waited in line for 3 hours. There were no cars available only trucks!
Cons: Everything! It was a very bad experience overall. Staff should never criticize their own company to customers or competitors. You don’t keep customers waiting for 3 hours and when they step up to the counter tell them that you have a truck for them! I’m 70 years old. There were 4 older women in our group driving 4 hours to our holiday destination not hunters with guns and dogs. I will never rent a car from FOX, and I will not be complimentary to anyone about them. When I returned my car to the competitor 10 days later I observed that a long line was yet again waiting at the FOX counter, while all other car rental counters had no lines.
review from
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Where can I find Fox hire cars in Seattle?
3150 South 160th Street, Fox car hire
Address
3150 South 160th StreetPhone
+1 206 858 9690FAQs about hiring a car from Fox in Seattle
How many car hire locations does Fox have in Seattle?
Fox has 1 car hire location in Seattle. Take a look at our Fox hire location map to find the best car hires near you.
Does Fox have a car hire location at the airport: Seattle/Tacoma Intl Airport (SEA)?
Yes
Does Fox offer shuttle or airport pick-up services from Seattle/Tacoma Intl Airport (SEA)?
Yes