Book Budget car hires in Seattle

Pros: The staff member was not pleasant. Tried to sell and after declining he refused service.

Cons: Fire him. Clearly he was having a bad day or just doesn’t like his job. He should be fired or put in the back where he is away from customers.

Pros: Nothing. I didn’t even get the car due to the employee’s attitude.

Cons: Fire him and get someone who knows customer service.

Cons: Pickup and drop offf experience was terrible. Constant attempts to overcharge for the rental from saying the website didn’t calculate the right taxes to be changed a fueling surcharge at drop off even though I fueled the vehicle before return. Attendant didn’t look at the fuel gauge and questioned me about where I fueled but did refund the surcharge when requested. At pickup the Budget counter wasn’t even open (went through Avis) and the agent had to manually enter rental info because I wouldn’t accept paying $50 dollars more for the rental due to what the agent said was a website miscalculation of taxes. Vehicle was clean, comfortable, and ran trouble free.

Pros: Drop-off was easy and the car was functional.

Cons: Neither the car’s interior or exterior had been cleaned. There was trash in the cup holders and the interior surfaces clearly hadn’t even been wiped down. The exterior hadn’t been washed. The car was missing all four tire nozzle caps.