Guest reviews
Overall rating
8,1
Excellent
Based on 44 reviews
Cleanliness
8,2
Comfort
8,2
Pick-up/Drop-off
8,1
Value for money
7,9
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
9
2
2
1
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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6,0
Vehicle return
Pros: I only drove into their lot to return the car, N/A should be a choice for the above if you are truly looking for useful feedback.
review from
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10,0
Pros: Great facility.
Cons: Nothing.
review from
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2,0
Cons: When I booked I put in arrival at San Diego airport and you booked me out of Carlsbad which is an hour away from the airport! Avis was good enough to find a car for me but it was over $100 more than my booking price!!! That is why I booked online and ahead of time to get a decent rate.
review from
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4,8
Cons: Main issue was that the price rose 200% when I went to pick up the car. Instead of about $250 the rental cost closer to $500. Very disappointed with the outrageous charges for changing pick up location. I expected a small variation but the resulting fees were astronomical.
review from
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6,4
Service Stunk
Pros: Hybrid comfy car. Clean on the inside. Accurate pricing upon drop off. Easy drop off and courteous
Cons: It may be Kayak but they were closing at my reservation time so I had to rush, not did they want to give me the time of Day about upgrading or explaining where to get my car. It was obvious that they wanted to leave (it was Christmas Eve, but I was not told their closing time). They said I could upgrade at any location, which wasn’t true. No one would without charging me $1k+ on my total rental and restarting a new contract. The rental car also had writing in the window like it was just picked up from being impounded. That was kinda janky
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10,0
Pros: Quick
review from
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9,2
Cleaner is better
Pros: Overall all good.
Cons: Car could have been cleaner / Glass very poorly cleaned. Is important for safety.
review from
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9,2
Cons: Unfortunately, I booked during spring break week and so the prices ($90/day for a Toyota Corolla) were higher than I had budgeted to pay.
review from
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2,0
Wrong airport
Pros: I did not like anything because this website is very tricky and searches nearby while still saying your initial search area- misleading
Cons: Was searching San Diego and was brought to carlsband instead.. couldn't get there and had to pay walk in fees at different rental place
review from
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9,2
No hassle rental
Pros: Staff was courteous and accommodating Easy locations to pick up and drop off.
review from
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10,0
Great selection of Vehicles and very fast processing
Pros: fast process , great selections of vehicles
Cons: nothing
review from
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10,0
Pros: Excellent value for money.
Cons: nothing
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