Guest reviews
Overall rating
7,7
Good
Based on 48 reviews
Cleanliness
8,2
Comfort
7,8
Pick-up/Drop-off
7,5
Value for money
7,6
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
12
4
3
3
4
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9,2
Pros: The staff was friendly but not very helpful.
Cons: I had to make a damage claim and the staff didn't seem to be prepared to handle the process properly.
review from
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8,8
It’s great, only thing is...
Pros: I love everything about our rental! Car was nice, clean, and it’s very convenient for pick and drop off from where our location was.
Cons: Only thing is I arrived at the pick up place in Carlsbad airport at 11:47, my pick up time was set for 12...and the person in charge at hertz won’t take care of me and said I have to wait till 12 noon! It’s 13 minutes away and I know there’s paperwork or questions to process. He wasn’t doing anything at all and was just talking to the other person in charge for a different insurance. I was going to sit in a chair in front of them but he said I have to wait outside! Everything was nice but that part! But he made it up by giving me a better car than what I originally picked online so it was fine.
review from
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4,0
Cons: was not told that pre -paid gas purchase for for a empty tank. remote Key did not work. alarm went off every time I unlocked the car which I had to lock and unlock with the key. Sad!
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10,0
Excellent
Pros: Not enough superlatives.
review from
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9,2
Rogue
Pros: Clean and late model. Good visibility and safety.
Cons: Noisy with windows rolled down; took it into the Sierras - pick up on the hills was sluggish.
review from
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2,0
No Shuttle to Carlsbad
Pros: Nothing.
Cons: There was no Shuttle to Carsbad to pick up the car as indicated online. When I called, no one seemed to care. I had to scramble and find another rental at three times the price.
review from
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10,0
I was charged for a car I canceled even with insurance
Pros: I would like my money back please, I canceled the rental car, they did not have the car I want it, even the insurance as well.
Cons: I just need your help to return my money
review from
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2,0
Cons: I requested a car for San Diego. But instead a car in Coronado was reserved. Coronado is an hour outside of San Diego. It would be like asking for a car for the Portland Airport but one being reserved in Salem. I am trying to get my money back since this was totally not what I requested. Based on what I heard while at hertz I was not the only one with this issue. Horrible experience.
review from
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6,0
Cons: The rep helping me initially brought me a car that smelled horribly like a wet dog. I brought it to his attention, and he actually said “i don’t smell it”. Quite absurd as the stench was overpowering. He clearly was ‘testing’ to see if he could rent it without shampooing the smell out. I requested a different car and he accommodated me.
review from
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3,6
Cons: they tell you one thing and then do another. they screwed me for another $100 bc one employee told me I could drop car off at 10pm when really they were closed and dont have a drop off person. either way im never using hertz again. the people they had working for them in the office in escondido are very unintelligent and made something that should have been easy very difficult.
review from
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9,6
Pros: Upgraded the car with no extra charge, comfortable and service is friendly and helpful.
Cons: Easy to find location and quick service.always meets your demand...
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8,8
Pros: I got upgraded for no charge.
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