Pros:Sebastian was knowledgeable, polite and helpful. The pick-up location was convenient.Cons:additional clerksReviewed Apr 6 2021
review from
8.0
Pros:Pick up took an hour at off airport location. Drop off at Reno Airport was just fine.Cons:Pick up -- especially because we had gone to location and confirmed the pickup for Monday morning early. Only one staff person for 4 customers.Reviewed Mar 17 2021
review from
10.0
Cons:Turn signal was not functioningReviewed Dec 3 2020
review from
2.0
Pros:If I would have been able to go.Cons:refund on my money. I wasn’t able to go due to the coronavirus. I called and the dude said I wasn’t able to get my money back. Kinda bsReviewed Mar 28 2020
review from
9.2
Pros:The staff was friendly but not very helpful.Cons:I had to make a damage claim and the staff didn't seem to be prepared to handle the process properly.Reviewed Feb 18 2020
review from
4.4
Pros:The staf was nice..Cons:Well... I make resevetion on line when a went to pick the car they said theyNo have A car to give if i can wait hour i will call you..they never call me back .... I need to get uber for my destination 3 times is very sad... To go true that..make sure call before go to pick car...Reviewed Nov 11 2019
review from
6.8
Cons:The agency is closed from noon on Saturday to Monday morning. Inconvenient compared to competitors.Reviewed May 14 2019
review from
4.0
Bad Customer ServiceCons:Service Rep. tried to charge extra cleaning fees becuase she assumed there had been a pet in my Car.Reviewed Dec 27 2018
review from
4.0
Cons:was not told that pre -paid gas purchase for for a empty tank. remote Key did not work. alarm went off every time I unlocked the car which I had to lock and unlock with the key. Sad!Reviewed Aug 25 2018
review from
10.0
ExcellentPros:Not enough superlatives.Reviewed Jun 12 2018