Arrowtown hotels

Pros: The overall quality and furnishings were very nice, food and service is outstanding. Location is wonderful with only a short walk into town.

Cons: Could be more storage in bedroom, hanging hooks for coats and bags,also a bath tub in 2 bedroom unit would improve the Luxe feel needed.

Pros: Great location very close to everything, while not being too busy. we were able to walk to just about everything. The rooms we beautiful, modern and charming with eclectic style which I like. It was also very warm and cosy in winter.

Pros: The facilities and staff were amazing. They even brought a cute plate of sweet nibbles to celebrate my daughters birthday. Breakfast was really nice.

Cons: There was no view from the room and the traffic noises were evident. In saying that the room was really comfortable with a large bathroom.

Pros: Breakfast

Pros: Excellent breakfast and wonderful lounge area. Loved the location of the hotel

Pros: Top location, wonderful breakfast, very pleasant staff. Canapés and drinks hour was a nice touch.

Pros: Liked the room, the staff and the locality. Happy hour great!

Cons: No lift, a bit difficult to get suitcases to room.

Pros: Everything was perfect right from when we entered the front doors. Extremely welcoming and friendly staff that go above and beyond to make your stay feel special. (Big thank you to Lenny!) The room was exactly like what was advertised and it's rare to find that now a days! Its so comfortable that you feel at home straight away. Plenty of amenities! The included breakfast is a must! Quality coffee with professionally prepared breakfast and a large variety of buffet style extras. If we make it back to Queenstown we will be staying here again!

Cons: No dislikes! Perfect and keep up the good work.

Pros: Staff extremely friendly breakfast was fantastic great location

Cons: Rooms on the road side as a little noisy with people passing by early hours in the morning

Pros: Professional and excellent staff greeted us on arrival. Rooms were spacious clean modern and quiet. Pre booked beakfast as we had early starts. Chef and the staff were beyond friendly and helpful. Delicious breakfast every morning, and good strong coffee and catered to gluten free. Canapes and wine at 6pm every night was fantastic.

Cons: Can not think of anything.

Pros: Awesome stay. Great service. Really friendly homely atmosphere. Amazing attention to detail and comfort level. Highly recommend.

Cons: Nothing. Had a wonderful experience. .

Pros: I broke my wrist skiing while I stayed, the staff were extremely generous and helpful - they made sure I had everything I needed, helped me with my washing, tying up my shoelaces, bringing me tea! The food was fantastic, canapes were delicious and hanging out with the other guests was very fun.

Cons: The bed was firmer than what I'm used to

Pros: Loved the breakfast, fantastic that it was all home cooked

Pros: Breakfast was awesome, very intimate, with amazing views. Staff exceptional. The idea of evening canapes and drinks was great. A great place to stay and I'm already of thinking of booking in here again.

Cons: The walk up the hill a few times a day was hard work but the views wouldn't be so good if there was no hill! It was a little more expensive to most hotels I have stayed at for the size/type of room but I think Queenstown is just generally expensive. I would still stay here again.

Pros: Hospitality and personal care all the way through. The afternoon drinks and canapés was an excellent touch. All food was home made - sensational!

Pros: Great location near Queenstown Hill Walking Track with gorgeous view of the lake, surrounding mountains, and town below. Clean room and bathroom and amazing shower pressure in the lakeview villa. Great breakfast (get eggs with salmon!) and nice happy hour with wine, beer, and light canapés. Very friendly and helpful staff as well! Parking right out front is convenient.

Pros: Everything was amazing and exceeded our expectation. This has been the best accommodation we have ever been to. The staff are friendly and the food is mouthwatering. My favourite thing though is the homely feel, getting together of an afternoon with others staying there for drinks and canapes.

Pros: A wonderful B&B with very friendly staff. This was our second stay and it was as fantastic as the first. The nightly happy hour and the included breakfast are excellent

Pros: Everything, stunning location, great breakfasts and the afternoon drinks were a real highlight! We had a great time.

Cons: The only thing would be that our room didn't have good views, however we were in the cheapest room.

Pros: Everything is faultless but most of all staffs are very personal and friendly. Genuine people who won us effortlessly

Cons: Can't think of anything

Pros: Close to town...friendly staff...awesome view & very clean room with all we needed for a great weekend. We'll be back & will recommend to our friends.

Pros: Fantastic bed. Clean safe close, liked the extra shared kitchen

Cons: My husband is 83 and next time I’ll ask for a ground room , but managed the steps ok

Pros: Great position, building site across the road that could be problematic

Cons: Didn’t like paying for parking to come back at 8pm and find no parking space!

Pros: The location of Lomond Lodge is amazing, only a five minute walk from the centre of Queenstown and from where the ski bus leaves. The beds were SO comfortable and the room was warm - with a heater and heated blankets. The room was very modern and clean.

Cons: The boot room where we left our skis / boots overnight wasn't that warm so our boots were a little cold in the morning.

Pros: I loved that the kitchen had everything and the washing machine!! It was so great to be able to cook and the TV apps were great. Such a nice layout. I would definitely rebook again.

Cons: That it was at the top of the hill haha. Oh and if you change the bed cover from brown to white it will make the space look bigger :)

Pros: Walking distance to the town and restaurants

Cons: No daily housekeeping and at night , no lighting at the entrance

Pros: The heating in the room was great.

Pros: The house itself was good. Good for price

Cons: Actual location and advertised location was not the same. Had to walk 11 minutes uphill from town

Pros: Rooms well appointed an super comfortable, location an easy walk from everything, not on the lake but did have a spectacular view of lake and mountains.

Cons: Parking, although we never needed the car so turned in car early. Public transport to and from airport very easy and close by. And parking not really a problem at a nearby car park or garage.

Pros: Great customer service, with friendly and helpful front desk people. Comfortable bed. Excellent view.

Cons: Nothing

Pros: Location just a short walk into the centre of town, very helpful staff, great bathroom and room facilities and a delightful picture window view of the Remarkable mountains.

Cons: Nothing.

Pros: Excellent welcome on arrival, friendly and helpful staff, comfortable room and facilities. Lovely breakfast.

Pros: Breakfast, jacuzzi, location, and the staff were brilliant

Pros: The helpfulness of staff. The comfort. Open fire in sitting room. The spa.

Cons: A little of the decor could be tidied up e g some of the doors looking tatty.

Pros: Good location within short distance to restaurants and shops. The hotel itself is very homely and comfortable. Room is clean with good air conditioning. Ryan was very friendly and helpful and check in and out was very efficient. Will stay at The Dairy again when next in Queenstown.

Cons: Lack of parking space. Parking my car was rather inconvenient.

Pros: The hotel is literally a block from the gondola and perfectly situated. There are always several delicious options for a hot breakfast as well as self serve cold options (cereal, yogurt, fresh fruit, etc). The staff was friendly and helpful. Upon arrival my fiance and I received a warm welcome from Ryan and a nice summary of things to do in Queenstown. We needed dinner reservations for the first night and received wonderful recommendations and Ryan even took care of a reservation for the night. Lovely hotel, great staff.

Cons: I wouldn't change a thing.

Pros: Excellent choices for breakfast. Great location to all attractions. Very friendly staff! Met all expectations.

Pros: Location Free parking close to town centre View Spa pool

Cons: Room was a bit shabby Breakfast ok Very comfortable but not luxurious

Pros: from the welcome to the breakfast everything was great, Stayed 3 days and the excellent location made it easy for everything, Loved the open fire in the guest lounge, and the bed was very plush.

Cons: nothing

Pros: Breakfast was great. For us we both requested GF foods and that request was fulfilled. We were also left GF cookies in our room. The lounge area was good to sit and have a read of the paper after breakfast. Location was good for most things. Worked out a way to get back to The Dairy by walking around the block to avoid the stairs. Coffee shop across the road was fantastic.

Cons: The noise. The spa was directly under our room and as most people know when you are in a spa you speak louder. Well the noise was so loud we had to turn our TV up to maximum. The people didn't get out until very late. The doors in the property are quite heavy and from our room you hear every time someone closed a door. The rooms were noisey, you could hear every time someone closed the wardrobe door and sound of voices and the clunking of shoes being taken off. Generally it was quite noisey, especially when one lot of our neighbours arrived home at 2.50 a.m.. Waking anyone up at that time of the morning was not their concern. Last time we stayed at the property there was a wood pile for the fire outside not this time. It would have been great to use the outside fire as a place to eat as it it protected from the wind.

Pros: Comfortable bed and pillows, very clean room with nice shower pressure (and hot water that stayed hot). Excellent staff, facility and location. The included breakfast was excellent for the price.

Cons: This was not a problem for me, but older travelers or those with mobility problems should know there is a steep hill to get to the hotel (and a few flights of stairs from town). This is the case for most of the hotels in Queenstown, but something you should be aware of when planning for your trip.

Pros: Its boutique nature with 10 rooms only. Friendly and helpful staff. Easy access to downtown.

Cons: Parking can be a little difficult at times.

Pros: Great views, very friendly and helpful staff. Excellent breakfast

Cons: The bathroom could do with a renovation

Pros: Breakfasts were amazing. Staff super friendly. Hotel facilities excellent.

Pros: Great breakfast, nice staff

Pros: Excellent location. Very comfortable room and bed, lovely touches in the room like daily carafe of water, home made chocolate marshmallow fish and biscuits. Lovely juliet balcony overlooking the town and the water. Friendly staff. Great daily breakfast menu. Great European boutique hotel feel.

Pros: Terrific views from The room, so close to town. Great breakfast to start the day. Peter-Ray and staff were great. Thank u

Cons: I can't think of anything. All was provided.

Pros: The view, the staff and the rooms were all amazing.

Pros: The views from the room are spectacular. The breakfast in the morning is extensive and is catered to many tastes and cravings! There is a lovely communal living room with a fire. I would stay again !

Pros: Very friendly young lady showed us to our room and got us sorted very clean and tidy

Cons: I was impressed with the whole place

Pros: The bed was comfortable, facilities of a high standard and view was amazing. Location to town.. walking distance- perfect

Cons: Needed a longer time there, and good coffee.

Pros: We arrived after the office closed, and there was a note on the office window with my name on it and instructions which I thought was really nice. Room had everything we needed, bathroom was modern with heated floors and excellent water pressure in the shower. Would highly recommend this place and we would definitely stay here next time we are in Queenstown

Pros: Great apartment with a good view. Much larger than expected. Functional little kitchen. Great bathroom, heated towel rail and floor, spa bath. Very comfortable king bed. We booked in for an extra 2 nights this stay and would definitely return another time.

Pros: The location was perfect. A nice walk to town and beautiful views of the mountains and lakes. Bed was very comfy.

Cons: Make sure you have all you want for your apartment as there are no shops close by, 15 min walk to nearest.

Pros: The apartment had plenty of space and was very clean, modern and warm. The location was good - just a short walk to town and we were given some great advice about where to go when checking in.

Pros: So friendly! Would definitely stay there again!

Pros: The cats. The location- walk to city centre - cheap Uber back.

Cons: Nothing

Pros: Picturesque location, just about walking distance to town and helpful staff all contributing to awesome experience

Cons: NA

Pros: Fantastic views of the lake and the mountains, loved the Gas fire. Beautifully appointed.

Cons: Hated the concrete steps from apartment to car park and I have never been a fan of showers in the bath tub.

Cons: It's good property , but it's far from the city center , main town , every time you have to take a taxi

Pros: Lovely view, clean suite, helpful staff, good provision of toiletries and tea/coffee. The walk into town from the suite was fantastic. Many resources provided by staff if you are looking for something to do.

Cons: Pillows were a little flat, but really nothing to complain about. For some reason the kitchen did not have a chopping board.

Pros: The receptionist is very friendly and informativel.

Cons: Toiletries did not meet the expectations for us.

Pros: The room and location were amazing with great service. I only wish we had booked to stay longer!

Pros: Wide lake view is unbeatable. Location is very close to town center.

Cons: The top floor room has to share bathroom which is 2 levels below. A bit of exercise needed up and down the stairs.

Pros: View was spectacular. Kitchen fantastic.

Cons: Unfortunately both Bed and pillows due for update. Room also had a very odd smell.

Pros: Lake view is incredible, especially at sunset.

Cons: Parking is a bit tight.

Pros: Amazing lakefront view, short walk or 5 min drive into Queenstown or to the Airport/Frankston area. Very homely feel

Cons: Nothing to note really

Pros: Beautiful views, very warm. Great turn down service.

Cons: Who they house, where the house. Be considerate of couples with no children vs families. Or sound proof the roof. The racket is atrocious.

Pros: Position, valet staff and reception staff were excellent

Cons: Breakfast was hit and miss

Pros: Excellent service

Cons: Some dusty areas in the room

Pros: The rooms were great, the bathrooms were the best I've seen. Amenities were excellent. The staff was attentive friendly and helpful.

Cons: Internet situation was weak. Kept getting message that I used my days allotment. No way. only checked FB emails and weather. Never streamed anything. Even mid range hotels in NZ have free unlimited wi fi. Got coupon for reduced breakfast but reduced price was advertised outside.

Pros: Great location, comfortable and friendly. Excellent staff with nothing too much trouble.

Pros: The attention to detail of everything, enjoyed the first time and same 2nd time

Cons: Tried to book restaurant above the hotel JSH for a certain time. We’re told couldn’t accommodate but they could an hour later which didn’t suit us, so ended up booking at Left Bank but decided to cancel that as we felt we could get booking at JSH ourselves which we did and at our time we wanted which we did and the restaurant was basically half empty but in hind sight maybe should have stayed at a Left Bank as JSH not very good !

Pros: We got married in Queenstown and stayed at Sofitel - the staff were fabulous and brought complimentary champagne and chocolates to us as a congratulations. The breakfast was amazing, too!

Cons: No complaints.

Pros: Breakfast and dinner was amazing. All of the staff super friendly and willing to help make your stay as enjoyable as possible.

Cons: Nothing.

Pros: Wonderful staff and a very comfortable, warm room. Great location in the center of town and walking distance to great restaurants and shops.

Pros: The location is fantastic, the Sofitel is by far the best located hotel in the main town. The rooms are comfortable however we booked the one bedroom suite and had a fair bit of trouble with the heating not heating up the bedroom very well, in saying that the hotel must be aware of this as they had a separate heater in the bedroom already for us to use. The breakfast is great and the staff were very friendly and managed to accommodate all our needs.

Cons: The rooms are quite dated and very dark. We had also booked at adjoining room which was confirmed prior to our arrival however when we arrived this was not the case. The manager rectified the situation however it took us four phone calls over four hours to house keeping to get our daughters trundle brought into the new room.

Pros: The staff is so very welcoming and accommodating. Great location - steps away from the shops and restaurants. Very comfortable room, comfy bed with soft linens - large bathroom including a jetted tub. wish we could've taken the hotel and staff along to our remaining destinations throughout the South Island.

Pros: Everything

Cons: Parking

Pros: Love the location. Spacious family room. We loved our stay

Pros: Great location to easily walk into town. Facilities were exactly as shown, no surprises!

Cons: -

Pros: Oh it was just all round beautiful wee place to stay in. The staff where so lovely and they gave me fresh fruit and proper milk AND helped me take my breakfast back to my room in the morning xxxx and she gave me some coffee to take home because the coffee they had was yummy. Heated tiles in the bathroom where wonderful and the bed was comfy and warm

Cons: Road noise but I live in the country so I’m just not use to any noise

Pros: Great location and excellent property.

Cons: Nothing.

Pros: Friendly staff

Cons: Parking was a bit tight

Pros: Clean and tidy with excellent location!

Cons: Heater in the bathroom

Pros: The staff are friendly, the room is very clean and comfortable and only a short walk to town. The view out of the breakfast room looking at the mountains was nice

Cons: Would like to have had a bath

Pros: Location was great staff were friendly

Cons: My bed was a little saggy on the side.

Pros: close to town

Pros: The property was in a great location and it was clean and comfortable. The staff were great.

Cons: The property was great.

Pros: The location

Cons: The service in the restaurant whilst friendly was incredibly slow we were the only people in there at the time for breakfast and it took more than 30mins for our breakfast to arrive. Our sheets were dirty in our room and when we addressed this with the hotel manager she said that it must have been from the chocolates and basically implied we had made the mess on the sheets, it actually looked like birds poo on the sheets. One of our possessions was removed from our room and the manager again told us their staff are trained not to remove any personal possessions from the room so it couldn't have happened. it did happen it was something that we can only purchase in America and cannot freight here. All in all we were very unhappy with the stay and fro the cost it was not up to standard by any means at all.

Pros: Great location Staff excellent Luxury unit with plenty of extras We loved staying at the Spire

Pros: The rooms were spacious, beautifully styled and comfortable. Great location in the centre of town. Staff were extremely helpful.

Cons: A little bit pricey but worth the expense.

Pros: The hotel customer experience is incredibly thoughtful, even to the point of offering guests a menu of pillow choices (eg down, firm, soft, latex, etc) to choose from. They have anticipated everything a guest could look for in a room. The hotel staff was extremely friendly and very helpful. Made you feel at home immediately.

Pros: Very comfortable room, amazing shower. Great location. Even though it was in the middle of town it was very quiet.

Cons: Could have had more rubbish bins

Pros: Everything

Cons: Not being able to stay longer

Pros: Good Breakfast Great location

Cons: Air Conditioning turned hot a couple of nights

Pros: The room comfort and the location.

Cons: Noisy at night

Cons: Waitress at breakfast looked like she had been partying all night, got order wrong, made terrible coffee and provided very little service, had to ask for water and a coffee refil. The restaurant was not busy we were the only ones there. Also pillows need replacing.

Pros: Everything was amazing!

Pros: Great location and good set up for us with space.

Pros: Fantastic accomodation, very clean and modern and the best shower! Even better than a few high end hotels I’ve stayed in. Will certainly be back

Pros: Awesome location about a 5-10min walk from city centre. Great in house facilities; stove microwave, kettle, all cooking utensils. Comfy bed and warm heated floor tiles

Cons: There’s really nothing we didn’t like at all. Overall an excellent stay!

Pros: Beautiful viewss, comfy rooms

Cons: The couch was damage in the middle so if u sat on it, u ouldnt get out

Pros: The Brazilian admin lady was very friendly and helpful.

Cons: Their wasnt much air flow in the room..it was a bit stuffy and smelly. We had room 13. The bathroom gets very wet after a shower. The basin tap will flow out of the basin and wet your clothes unexpectedly. My husband and I are quite lean and he still would fit comfortably on thr small space where the toilet is..

Pros: Cosy nice bath

Cons: Too far from town

Pros: I loved how small and cosy the room was. It didn't bother us at all that the kitchen was together with the lounge. The view was honestly amazing!! Beds were very comfy. Bath tub was a good size and nice to use after a eventful and cold day. The location is a total bonus. Staff were very nice and helpful. Totally recommended

Cons: There's no oven, but it's not a big fuss.

Pros: Friendly staff, clean and comfortable room. Particularly appreciated the post check out service. We were able to leave our luggage in a safe locker until we returned for our shuttle transfer to the airport. Camilla the manager invited us in to the office for a warm place to wait until the shuttle arrived. She also obliged us by taking a photo of us with the beautiful snow covered mountains behind us.

Cons: Nothing negative to report.

Pros: I arrived late after check in - the staff contacted me to let me know how to find my room which was left unlocked, key inside and the heater going, this was greatly appreciated after a long trip, arriving late on a cold winter's night! The room is modern and has a great sized bathroom and spa bath. There are tea and coffee facilities but also basic cooking facilities with a microwave, toaster and plates/cutlery etc. The bed was comfortable and the room was tastefully decorated. The motel is less than 10mins walk to the town centre and even closer to the Queenstown Botanical Gardens. It is very easy to access the Frankton track which is the walk way along the lake's edge. I was staying at this motel but attending a conference in a nearby hotel. The rooms in the hotel while tidy ,were old and dated, and considerably more expensive. I was VERY happy with my decision to stay at Autoline Motel and hope to stay there again when next in Queenstown.

Cons: Nothing!!

Pros: Big room, very comfortable and warm.

Pros: The location is great. It is right in front of the lake. The staff have been nice and helpful in arranging transportation and meals. The apartment is spacious and clean. I would definitely reccommend this hotel to friends!

Pros: I stay regularly at SO hotels and like they are a bit different.

Cons: Bouncer trying to ask me to take my cap off at Roof top bar.....nope ain’t going to happen. You pride yourself on being different and then try and have Draconian rules at bar !!! Seriously !!! The roof top bars I use in LA are super cool and don’t try and hassle guests paying top dollar. Sometimes housekeeping miss minor things, like not fully restocking mini bar each day or making sure bathroom body wash is full ... last time it was empty !!!

Pros: Superb experience! Extremely friendly and helpful staff. Hotel facilities and experience were outstanding.

Cons: Thought we were in private hotel In luxe suite but were down the road in an apartment Didn’t need that much space for one night stay

Pros: Everything is great.I wish I could stay in main building next time.

Pros: World class

Cons: Nothing

Pros: The room was very expensive . Had no windows and felt claustrophobic.

Pros: Look lets face it, Eichardt's is eye-wateringly expensive...BUT.....so worth it when you want to #treatyoself. Amazing staff, amazing location, amazing rooms and just an all around pleasure. Plus the beds are super comfy. Don't think about the price if you can, just enjoy the experience.

Cons: Breakfast at The Grill is so-so, other than that no complaints.

Pros: Every detail covered and the bed was fabulous the view was terrific

Pros: Amazing location and views and a room so cosy and complete with everything you could need. Perfection!

Cons: Every night we got a free drink and canapés. We didn’t like having to ask for this, it would be nice to have a voucher to hand over instead

Pros: Comfortable and warm.

Pros: liked the location and the friendliness of the lovely front desk person who allowed me to put my bags there for storage.

Cons: Nothing that I can think of

Pros: Bed was fine

Cons: Nothing really

Pros: Warm room even without heater turn on. Clean and comfy. Well maintained.

Cons: Car park space is too tight.

Pros: Great location with good facilities in the room.

Cons: Rooms are not very soundproof - could hear the neighbours

Pros: Very comfy bed and lovely staff!

Pros: Centrally located within walking distance to shops, restaurants and Skyline Gondola. Great hosts and comfortable rooms with every attention to guests need.

Cons: I have nothing negative to say about the property.

Pros: the comfy bed the location was ok close to the town

Cons: being in the bottom unit room that was close to the stairs

Pros: Warm

Cons: Bed too soft for me

Pros: Great view, nice shower, super clean room

Pros: Nice and clean - within easy walking distance of the town

Pros: Clean and more than enough for what we needed

Cons: Warm! Cable tv, clean beds, towels, kitchenette and parking included...

Pros: Size was great was warm and close to the city. Snow capped Mountain View was great as well! The lounge areas was such a great size for the whole family. It was in a nice quiet area yet close to town ... we enjoyed the short walk. Looking forward to return.

Cons: Nothing

Pros: Friendly staff, good heating, comfy bed, big bath, closet to town

Cons: Lighting was poor and living area not particularly comfortable

Pros: Location was excellent, had clothes airer, very clean, nice and warm

Cons: The kitchenette was much smaller than expected.

Pros: Location only a short walk into the centre of Queenstown. Spacious apartment, warm and cosy!

Pros: Lovely clean units, plenty of heating all of which was on when we arrived. Comfy beds, Very close to town with great views!

Cons: Car park was difficult, no allocated parks for each unit and a campervan that decided it would take two car parks.

Pros: self contained two bedroom suite, clean, comfortable and ten minutes walking distance to the CBD. views of the Remarkables mountains.

Pros: The staff went beyond the call of duty to make our stay a happy one even driving to liquor store to buy us bottle of wine.

Cons: Noisy fan in bathroom. No warning about black ice on driveway causing a fall as we left in the morning.

Pros: Everything

Pros: Great location, staff lovely and went the extra mile to make our honeymoon stay very special

Cons: Heater in room hard to work

Pros: Close to town centre, great bed, a, bath, really friendly staff: I asked if there was an outside tap so I could rinse down my muddy walking gear and a hose was produced! Really appreciated the gesture.

Cons: $25 for breakfast is a lot. there didn’t seem to be a la carte prices. It was all or nothing! There was an extra charge for using the sauna. I thought that was cheeky.

Pros: Thought this was a great hotel. Everything was very clean, beautifully decorated and very much enjoyed it. Staff were very accomodating too.

Pros: Great Location, Very Warm & Cosy room. Nice View & comfortable bed

Pros: The location was perfect, umbrellas were provided which was great as one day it rained. Staff were friendly.

Cons: Room was a little tired in decoration, as was the bathroom. the bed pillars were a little soft for us I would of been a nice touch to put a biscuit with the tea/coffee.

Pros: Everything really

Cons: Single bed felt like a cheap mattress to sleep on.

Pros: Location

Cons: No breakfast open even though it was advertised it was closed

Pros: The location of the hotel is in close proximity to town and wharf. Parking was great.

Cons: The hotel was advertised as having a restaurant and bar which were reasons for booking with this hotel. Room was not serviced while we stayed.

Pros: The reception we got on our arrival was wonderful couldn’t have been more helpful The young man offered to take our bags upstairs which was really appreciated I would recommend anyone to stay there so comfortable ample heating That certainly don’t hold back on heating The service impeccable

Cons: The stairs only because I had a sore leg

Pros: Very accommodating and comfortable stay. Breakfast really nice and the views are stunning in the rooms that have views. Location is not too far from the city centre good walk. Highly recommended :)

Pros: Wonderful stay. John was a great host and served a marvelous breakfast.

Pros: Awesome rooms, comfortable beds, best breakfast and great host. Would definitely stay again.

Pros: Great view with easy walk to town. Great breakfast and a very cozy place to stay.

Pros: Great little inn in a cool town! Breakfast was DELICIOUS!! The staff were friendly and helpful. Room and bed were comfy. Would highly recommend!

Pros: We had a wonderful stay and loved every part of it! John the manager was kind, attentive and helpful - and cooked an amazing breakfast. Would absolutely recommend.

Pros: Really clean, well furnished and super comfy bed!! Breakfast was included and was very tasty. Extremely well priced.

Cons: No complaints

Pros: Comfort friendliness location

Cons: Internet intermittent

Pros: The B-breakfast was excellent. The staff (John) was very obliging and very helpful and easy to talk to. The heating was very good through out the establishment. An easy walk into the main centre of Queenstown.

Cons: Nothing I could fault.

Pros: Great view, wonderful breakfasts!

Pros: Very comfortable Bed, great view, Fantastic Breakfast, Super manager

Pros: Staff go that extra mile to provide service and comfort.

Pros: Housekeeping was none responsive on numerous occasions.

Pros: Stunning view from the bedroom.

Pros: The hotel was beautiful, the bathroom and kitchenette were great. We loved our room!

Cons: It was all pretty great!

Pros: My sister and I loved the hotel. We shared a huge room with stylish furnishings, fantastic views of the lake and mountains from the hotel bar restuarant. Very attentive staff and short scenic walk to the restaurants and shops

Pros: We were upgraded to a suite, free water, turndown service. They were amazing!! Free bottled water even when we left. Great food too. Our most favourite Accor experience

Cons: Slightly small window allow natural light but not an issue for us

Pros: The staff were amazing - excellent hospitality.

Pros: Comfy bed. Clean room. Most staff really helpful and friendly. Loved the decor...great earthy colours, awesome artworks and furnishings giving a really cosy feel. Shame restaurant didn't seem to have that same feel/atmosphere though.

Cons: Not all of the staff were friendly, but the conceirge I dealt with the most was. The 'garden' view was not a nice garden view at all. For the price really should of had a lake view. The coffee machine produced awful coffee, pretty sure it needs a service. Meal for dinner could of been larger...was a very expensive piece of lasagne...perhaps a full salad or veges to accompany it would of been nice.

Pros: Despite a chain ( Sofitel ) backing it , it feels boutique; a bit dark and dinky —- We had the 1 bed suite with lake view balcony and the view was breathtakingly spectacular, albeit for a steep cost

Cons: The reception staff looked a tad overwhelmed ( exhausted, non- smiley) but were professional Can’t put a finger but the oomph was missing ! The place is an uphill climb which is the major setback At the same eye watering tariff u could get an equivalent 5 star without the trek up the hill !

Pros: The property is lovely

Pros: We loved absolutely everything about St Moritz. The staff are brilliant and can’t do enough to help you. The rooms are clean and spacious, the beds and pillows are like sleeping on a cloud. The food and staff at the restaurant are fabulous and go above and beyond to cater for food Intolerances. Great location and a wonderful experience, we will be back!

Cons: I wish all of the rooms had views. I didn’t realise and booked a room without a view. The room was fabulous I just wish I had booked a room with a view so that was my fault.

Pros: The beds were super comfortable and I loved how the bedroom was away from the living area

Cons: The only thing I thought was a little odd was that you could get to any floor of hotel without security key to tap

Pros: I had a partial view of the lake and mountains which was absolutely breathtaking! All of the staff were very friendly and helpful with any of my questions. The room was very stylish and the bed was comfortable. Would definitely stay here again!

Pros: Super comfy bed

Cons: The shower could have had a bit more water pressure

Pros: Friendly stuff, gorgeous view, clean rooms just 5 min drive to the city. Highly recommended!

Cons: Next door room was under renovation, didn’t have a chance to have lazy mornings because of the noise.

Pros: Great location, awesome Lake views, friendly staff

Pros: Great place to stay- pitty about the current construction!

Cons: Construction and no openable windows in rooms.

Pros: Excellent restaurant service.

Cons: The bed had a prickly wooden underlay. The heat pump also blew right onto the bed and I didn’t find it very warm

Pros: Amazing place and the staff were so helpful and friendly

Cons: Nothing at all one of the best in Queenstown

Cons: Refrigerator didn’t really work, and the phone charging ports didn’t either.

Pros: The staff were always so accomodating and welcoming from the moment we checked in! When we got to our room one of the lovely staff members bought up a board of delightful chocolates and a hand written welcome note with two complimentary drinks to collect at the bar. It was the perfect start to our holiday and we felt like royalty! We will recommend this place to anyone staying in queenstown. Thankyou for the amazing stay!

Pros: The deco , the quietness in the lakehouse.

Cons: The bed was a bit too soft

Pros: Everything! Location is fantastic, right in the centre of town but no road noises. Staff was amazing, spoke with Anne and Aiofe. Both so lovely, helpful and friendly. Really nice kitchen and social area, cozy couches with blankets and pillows! Good wifi connection throughout the hostel. The entire hostel is sparkling clean. The bathroom is shared but it is immaculate, looks freshly cleaned every time I go in there and have spare bath mats and hand towels. Bed is really comfy too, the double room (15) is wonderful, got a little mountain view too. Definitely good value. Would love to come back next time!

Cons: Nothing.

Pros: It’s in the city center

Cons: Less parking but understandabke because of the location. (City center).

Pros: I stayed in a four bed dorm , we had curtains to have some privacy which was really good

Pros: Good location, walking distance to most tourist places. Friendly staff & clean bathrooms and toilets. Good heating on the room.

Cons: Limited parking spaces and parking options on street. Small room.

Pros: Location was excellent! so close to the middle of town and the snow centre to get the bus to the ski field. Really appreciated having the on site car parks as parking in Queenstown is expensive. Reception staff were so helpful and friendly.

Cons: The room door locked automatically when you closed it which was helpful security wise, but we ended up locking ourselves out twice which was very annoying! Really don't have many complaints about Haka Lodge!

Pros: The place was very good but the only problem is with room 8 it gets very loud in the morning with everyone in the kitchen and going up and down the stairs apart from that everything was excellent.

Pros: Aoife on the front desk was brilliant

Cons: nothing

Pros: This is only the second hostel I have yet to give 10 stars, and let me tell you, this hostel deserves it. Originally, I only planned on staying 2 nights, but extended to 7 because I loved this place so much. In fact, I think I can say that Haka is my favourite hostel in Queenstown. This place goes ABOVE AND BEYOND - the staff are so kind and understanding, and are always willing to help. The beds were really comfortable and I appreciated that each one had its own curtain, light, and shelf. The kitchen was great and I enjoyed the fact that it usually never got too busy. They had filtered water (which I have not found at ANY other hostel in QT), nice pots and pans, plates, bowls, etc. They also had colouring books which was cool. Although I did not spend much time in the lounge, it was nice and pretty cosy. In the lounge, they also had a list of places to volunteer at in QT which I found to be really thoughtful. Speaking of thoughtfulness, this must be the most environmentally friendly hostel I’ve yet to visit - motion censored lights, no paper towels (THANK YOU!), a clothesline, and more. The bathrooms were nice - and always clean - along with the showers. They also had a nice little booklet of local walks and paths for mountain biking - UM, COOL!! They had good luggage storage. Overall, a VERY homey hostel, friendly staff, great location (that’s just far enough to get away from all of the noise and commotion of the town center), and great facilities. I would stay here again in a heartbeat. Thank you Haka for providing such great hospitality and for providing such a nice place to stay. If you’re reading this, just stay here, you won’t regret it!

Cons: Nothing, except that the WiFi didn’t work at times, but no big deal really!

Pros: Very clean facilities. Kitchens and bathrooms were cleaned multiple times per day. Quiet hostel as advertised. Great place to stay if you want a quiet nights rest. Showers were hot and had good water pressure. Each bunk bed had its own privacy curtain.

Cons: A bit more expensive than other hostels we stayed at but the city was more expensive in general.

Pros: Clean rooms and facilities. Very handy location..it was right in town so can just walk to the lakefront and shops.

Cons: Our room was right under the kitchen and we could clearly hear the footsteps from above.

Pros: I loved the location, it was only a short walk to the buses that take you up to snowboarding and all the bars and restaurants. The front desk customer service were excellent and accommodated a booking error on our part and resolved it immediately.

Cons: We felt that, despite having a "do not disturb" sign on our door that it was very intrusive having someone enter our room to "check the bar fridge". We feel that no one should knock on our door when that sign is up, and also it would be better to have the person offer to refill our bar fridge rather than check to see what we had taken. To add insult to injury this happened twice during our stay and neither times was our bar fridge topped up. I also did not like that when we booked the hotel we were not advised that we would have to pay on a weekly basis. This is quite unusual as we travel alot and are very used to settling the bill at the end. This would not have been an issue had we been notified in advance. Additionally we were getting married and originally the hotel staff offered us an area for 'first look' photos however in the middle of the photo shoot we were asked to leave which I found to be bad manners.

Pros: breakfast was very welcome and delicious. It is expensive to stay.

Pros: The breakfast included all that we required and I particularly liked the variety of freshly cooked eggs that you could select. The view across the lake to the snow covered mountains was spectacular.

Cons: Nothing, a great stay

Pros: Position and foyer

Cons: Ths rooms were old and needed refurbishment

Pros: Fabulous location!

Cons: Loved everything about this place.

Pros: Location was excellent Staff were exceptionally friendly Double glazed windows cut down the noise

Cons: Paying $20 per day for parking - seemed a little excessive The Gym was so crowded with equipment, it was hard to fit 2 people in there

Pros: Awesome spot would highly recommend to others

Cons: Internet very slow and needs a bit of work. Very frustrating.

Pros: Still great location and friendly helpful staff.

Cons: Was disappointed with breakfast. Was far better when we stayed 4 years ago.

Pros: The staff were fantastic very helpful and friendly

Cons: Our original room had noisy guests in the next room, however, front desk staff were very helpful and I was able to change rooms.

Pros: Very convenient location , nice view to the lake and mountains and check in and concierge staffs are very helpful and friendly.

Cons: To get to level 7 where we stayed there was no lift to get there so we had to take lift to level 6 and then take the stairs to level 7 which was very inconvenient. The buffet breakfast didn’t have enough variety of meals.

Pros: Loved the location, and the room itself was beautiful. Staff were really nice and very accomodating. Breakfast was lovely everyday. 11am check out was really great and the gym was fantastic for a hotel gym. Loved it.

Cons: Nothing it was fantastic

Pros: Great facility, great location, great price.

Cons: Only complaint: Room service food wasn't great and was pricey especially for what you received.