Daily cleaning, installation of cabin HEPA filters on flights to Temecula
You cannot fly directly to Temecula. KAYAK recommends you fly to Los Angeles (LAX) (126,64 km from Temecula). From there you can hire a car or take a taxi.
In the last 3 days, the cheapest flight deal to Los Angeles Airport was found on the route from Cape Town, at R171 878 one-way and R162 336 return. The most popular connection is from Cape Town to Los Angeles Airport and KAYAK users have found return deals for as low as R10 105 in the last 3 days.
The distance between Los Angeles Airport and the city centre of Los Angeles is 15 km.
Los Angeles is served by Los Angeles Airport, also commonly referred to as Los Angeles or Los Angeles Intl. The airport code is LAX.
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Scores according to KAYAK customer reviews
Pros: "The attendants were very courteous"
Cons: "The seats were too cramped."
Pros: "New plane."
Pros: "The plane is nice and comfortable. Individual tvs was great."
Cons: "The male flight attendant was trying to force luggage in the overhead. I heard a crack and so did the lady standing behind him and the ones sitting next to me. I asked him what that crack noise was and he said nothing. That I was imagining it or something. He then said he did not touch my bag when I watched him push it back and over and shove another object in front of it. He broke my carry on bag the crack was the pull grip piece that attached for the bag to lean when pulling broke in half. I have not even had the bag for 6 months and he broke it and took no accountability for it. No one cared or showed any attempt to apologize."
Pros: "Things I liked: 1) Ample leg room in economy. I liked the 3-3-3 seating arragement. The cabin was very comfy. 2) Friendly staff overall 3)Good quality food"
Cons: "1) The reading lights for my seat didn't turn on despite repeated reset by airline crew. Ditto for all passengers in Row 31 D-F. 2)Antiquated personalized screen for entertainment.When compared to Etihad and Emirates, this is way below par. 3)I was told mango juice was not available only for them to serve it later with regular meals. 4) I had left my coat with staff at the front to be picked up on my way out. While other airlines wait with the coat on your way out, Qatar made me wait to hand over my coat. I was one of the last passengers to deplane."
Pros: "Good plane. Great atmosphere"
Cons: "The seats are very uncomfortable and narrow. The head rest is fixed and gave me a neck ache."
Cons: "I was travelling with two kids, one of them an infant, in a more than 16hr long flight and I was not given a seat with basinet. Not only did I not get a basinet (which I had requested at the time of booking my flight and did get in the shorter leg of the flight) I was given seating in the very last row. The set assigned to my child had its base loose and the crew requested me to seat him at some other place temporarily because if he is not seated they will not be able to take off. The lavatory in the other section of the plane was broken and all the passengers were crowding at the one near our seats."
Cons: "The crew members are forgetful. You have to tell them twice for them to attend for any assistance we need."
Pros: "Good plane, crew"
Cons: "Delay of departure and not much food or variety, not good snacks, little choices of entertainment"
Cons: "Seats were cramped"
Pros: "They cancelled the flight"
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Cons: "Qatar Airways could improve food selection for business class."
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Pros: "Response is the same as above"
Pros: "Really good"
Pros: "No WiFi in most of the flight duration"
Pros: "I really appreciated that my bags were not lost"
Cons: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Pros: "Overall great service!"
Pros: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Cons: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Cons: "TOOO long."
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."
Pros: "Great service, friendly and helpful"
Pros: "Food was good, staff was excellent."
Cons: "Can't think of anything."
Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."
Pros: "very nice crew please have good dessert"
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "Good attitude from staff"
Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Pros: "Polite staff keen to help"
Cons: "It was all good"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Nt bad"
Cons: "Attendants were skiving at the back"
Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"
Pros: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Cons: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."
Pros: "New plane. Decent legroom."
Cons: "Not enough food was served for a 16.5 hour flight."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "everything! the A380 plane and the onboard entertainment and services was fantastic"
Pros: "General flight was good. Loved the food."
Cons: "Beeing more than an hour delayed"
Pros: "The staff worked hard but it must have been impossible to satisfy everyone"
Cons: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Cons: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"
Pros: "Emirates really knows how to treat customers"
Cons: "Flight was long"
Pros: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Cons: "everything was mostly fine"
Pros: "The travel kits are much nicer now, appreciated the mattress"
Cons: "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."
Pros: "Upgrade to Business class"
Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Pros: "The crew and my fruit platter."
Cons: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
Pros: "Food, entertainment choices"
Cons: "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
Pros: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Cons: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."
Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"
Pros: "Good service"
Cons: "Too cramped in economy. Food good, staff helpful."
Pros: "Flight was quiet and very well organized"
Cons: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
Cons: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."
Pros: "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
Cons: "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
Pros: "I was fully satisfied"
Cons: "Onboard upgrades for one way was too expensive"
Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Pros: "Everyone was super friendly. I enjoyed that the plane was empty that we could all change our seats to be more comfortable."
Cons: "The walking to board my connecting flight was overwhelming, a lot of walking. Also, I understand the food isn't from a 5 star restaurant but the lamb I ate was over cooked and felt very rubbery. As the crew members went around aking if you want Tea or Coffee, I said I wanted coffee. The coffee was cold so I couldn't even drink it, i know I can ask for another one but I felt so disappointed that I'd rather have nothing. My monitor had lots of weird lines on them as the colors were so off on some areas and good on other areas."
Pros: "Comfortable and well cared for during the flight"
Cons: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Pros: "Wide selection of movies, TV shows and other entertainment. Food was decent. Crew was attentive enough."
Cons: "They did not have special meals that I ordered but the crew tried their best to make it up. But they had the same collection of movies both ways. My return flight was a month later. Entertainment set of was pretty good on their Boeing 777-300Er flight, but average on the A380-800. The 16 hour flight will not be pleasant for most. Why the toilets are so compact? I would pay extra for bit more room. This is a problem with all airlines. They allowed me to take a laptop and a hand baggage in LAX but forced me to check in the hand bag in Dubai. They pick random passengers for this. Irritating."
Cons: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Cons: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Cons: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."
Pros: "The entertainment and staff were unsurpassed. The food was better than industry standards."
Cons: "The seat was terribly uncomfortable. The seat bottom has a ridge that digs into your rear. This was on both 380 flights and I tried three seats in total. After a couple of hours is when the pain starts. If the seat back was moved forward, you would not sit on this edge. Please fix. Not sure I could fly on a 380 again for this duration."
Pros: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."
Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Pros: "I will only fly Emirates when available to my destination from now on."
Pros: "I got left alone! I watched movies, and slept most the flight!"
Cons: "Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while."
Pros: "Awesome flight...got a business class ticket and I loved each moment during the journey"
Cons: "Indian food was not that tasty and quality needs to improve"
Pros: "Again, the crew of Emerites Air are wonderful!"
Cons: "I ate a vegetarian dinner that id not agree with me, and spent the last half of the trip near the bathroom."
Cons: "D seats are exrremely uncomfortable. Leg space is as good as none. My knees were hurting as they were touching the seat infront of me. D crew gave very slow service. I was sick and needed hot water, even after calling for ur for more than 4 times , the crew constantly forgot about it. Food was alright. I dont see myself ever flighting back with Emirates jus for because of the seat discomfort and lack of leg space"
Pros: "The crew surprised my fiancé and me with a champagne and cheese cake toast in the middle of the flight. It was incredibly thoughtful as I had only told two of them about our new engagement."
Cons: "We could clearly hear several of the crew bickering about things at several points of the flight."
Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."
Pros: "Movies and internet"
Cons: "Took too long for food service. We were in middle two seats and my partner was feed and finished before I even got my food. They should go down each side at same time."
Pros: "Crew attitude and helpfulness. Food and beverage."
Cons: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."
Pros: "Both flights were amazing the service in both were excellent including crews too"
Cons: "Is from Jhb to Dubai were not Cartered for our foot socks had to were shoes to keep warm regards the long flight, and cover our eyes too ,but every thing was the best regards that only"
Pros: "Good flight"
Pros: "Spacious seats..comfortable flight and great on board service"
Pros: "Food, movies"
Cons: "My row was passed 4 out of the 5 times drinks went by. To say the least I was a bit thirsty on the flight."
Pros: "Emirates is the best airline I have ever flown. Comfort, pleasant flight attendants, great entertainment system, good food, very comfortable seating. Great lounges on the ground. Would fly them again wherever they go."
Pros: "I was fortunate enough to get an emergency exit seat."
Cons: "The emergency exit seat was near the galley so they made a huge racket all night and I couldn't get any rest. Additionally, the service in our section of the plane was truly inferior. It took a long time to serve the meals and even longer to remove the plates. I'm also assuming they skipped us on some of the meals and drinks. Wasn't great."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Cons: "Missed connection to SFO"
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "The flight change the gate number immediately so I missed my flight"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Pros: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Cons: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Cons: "Everything about my experience was HORRIBLE."
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Cons: "Food was terrible"
Pros: "On time."
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."
Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Pros: "Very nice staff"
Pros: "Australian airports are wonderful."
Pros: "Plenty of snacks and great service, with comfy seats"
Cons: "My luggage did not make it to destination :("
Pros: "Staff was top notch in service and kindness"
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Pros: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Pros: "They were were very kind and helpful to all passengers"
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Cons: "Boarding process was unorganized. Food was mediocre compared to emirates. Video monitor was poorly designed and limited options on movies and languages. Crew is just average compared to other airlines Online checkin and seating choices were difficult to do and not user friendly"
Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Pros: "Non stop"
Cons: "Food was not good, they served snacks and did not serve drinks with snacks. Seats were tight"
Pros: "All the meals and movies included"
Cons: "Why are there no plug-ins?! That was very disappointing..."
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "Getting off the flight"
Cons: "The seat was excruciatingly uncomfortable. My legs went numb within an hour. It was hot and stuffy in board, the head rest kept slipping down and hurt my neck the legroom was tiny and cramped my knees and feet. The jerks behind me shoved their feet in the seat and I was disturbed every rime they tapped their screen. Mine wasn't working well so I had to repeat pressing my screen the entertainment selection was lame. The food was stodgy undercooked glutinous and bland. The snacks were stale and the tiny drink servings were almost pointless. Clint think I'll fly Virgin australia again"
Pros: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Cons: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "Slightly wider seats, happy and smiling crew, brand new aircraft with many new features. The facility to book and pay for extra legroom is invaluable in this day and age."
Pros: "The staff at the desk at the airport as well as the crew on board were very gracious and helpful. Excellent job, atmosphere very friendly in the skies with a great and nice crew. It was my first time flying with VIrgin Atlantic and not my last time definitely. Thank you so much for making it such a pleasant experience for me."
Cons: "Everything, in other words an excellent organization, company. Great job to you all !"
Cons: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Cons: "Changed boarding gate 3 times and then put us in a crowded stand up room only 10 minute shuttle to the plane where we then had to climb steep stairs with carry on luggage to enter the 777."
Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."
Cons: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"
Pros: "i love every thing about the crew they where all simple easy going people they did their best to make sure the flight and the demands of the passengers are been attained"
Pros: "Onboard service and food"
Cons: "Lack of communication from the captain, considering a 110 minute delay. Business class product is getting old and some of the seat functions were not operational."
Pros: "The food is first class"
Cons: "Somehow the seats (business) are not quite horizontal and they remain very lumpy."
Pros: "Crew was very attentive. Amenities like socks, slippers, blanket and pillow were very much appreciated. Availability of vegetarian food, even when we forgot to request special diet, was very much appreciated."
Cons: "Space between seats and seat padding was totally inadequate for a 14-hour flight."
Pros: "I highly recommend Turkish airline Very nice Crew the food was amazing good seats I was very comfortable in my 13 hour fight."
Cons: "The only negative was I had an 8 hour layover in Istanbul and then a 13 hour flight to LA they did not accommodate me although I had a business class ticket. That was unacceptable I was very tierd and stressed out. They should adjust their rules."
Pros: "Crew and entertainment was excellent."
Cons: "Seats were not the most comfortable but then again what economy class seats are..."
"Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area."
Cons: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Cons: "Better food options but that’s for all airlines!"
Cons: "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"
Pros: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Pros: "Very uncomfortable"
Cons: "More cushion"
Cons: "Yes amazing"
Pros: "second time my flight was delayed for no apparent reason"
Pros: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Cons: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."
Pros: "Excellent food and service.Very comfortable flight.Crew was great."
Cons: "Check in staff not so friendly but process was OK"
Pros: "Entertainment package"
Cons: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Pros: "Like flying first class"
Pros: "Excellent Staff very courteous and professional 5 star +"
Cons: "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."
Pros: "It was the best"
Cons: "The best"
Pros: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
Pros: "Only two thing. The bathrooms and the intertainment"
Cons: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Pros: "The food was good and the entertainment was fine."
Cons: "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."
Pros: "Surprisingly good food. Great in flight movie selection."
Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."
Cons: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Pros: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Cons: "The seats are cramped just like any other airline."
Pros: "All was perfect"
Cons: "Flight was delayed 2 hours before take off."
Pros: "Extras provided - eye mark, socks etc"
Cons: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Cons: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"
Pros: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Cons: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Cons: "More service with flight attendants walking around to offer drinks would have been better"
Cons: "Very hot inside the plane"
Pros: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Cons: "Nothing , it was all good"
Cons: "Boarding in Turkey was a bit unorganized. Bathrooms on board could be better and the crew should come pick up the food trays soon after."
Pros: "The comfort of the seats, entertainment, & food were great as always. The only Turkish Airlines flight I had during this trip that was not delayed, however needed to be due to the previous flight. The crew did hold the flight for all of us from the delayed flight from Athens."
Cons: "An elderly woman was booked in a window seat and she insisted she take my aisle seat without any additional available aisle seats. However, this would be better handled when she requested for assistance during her booking process. The crew should've anticipate her needs and booked an aisle seat, or even be the ones to ask me or another passenger if I would be willing to trade. I was placed on the spot and no courtesy was shown to me. My legs were completely swollen and in pain because I wasn't able to stand periodically. I too booked my flight early and requested my seats appropriately for my health needs."
Cons: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
Pros: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Cons: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Pros: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Cons: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
Pros: "The food was pretty good"
Cons: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."
Pros: "Food was pretty good."
Cons: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
Pros: "Nothing in particular"
Cons: "The food service was really bad. Not happy with the meal choice."
Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"
Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Cons: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
Cons: "Connection flight from LAX to Seattle was dropped off of booking completely. When Delta was able to fix the changes in Sydney Australia they put my husbands ticket as a standby instead of putting him in an assigned seat and reported that they couldn't fix it that we would have to wait and get to LAX before the changes could be made again. There was a one and a half hour flight delay from LAX to Seattle. From Sydney Australia to LAX entertainment system didn't work the whole entire flight, they were screaming children the entire flight, and Delta had double booked seats on several different people. There were no apologies and no compensation for any of the incidences."
Pros: "I loved the service provided by the flight attendants as as well as the gate attendant who poked, prodded and did what he could to ensure our already late flight took off before it got stuck waiting for a gate at LAX. Thanks to him and the work of the crew, not only did the flight leave ASAP, our flight arrived early."
Cons: "I didn't like that the monitor for my seat was on the fritz and inoperable, which became a huge issue because of what follows. Making matters exponentially worse was the roughly 30-minute delay we experienced when we landed. Although our flight arrived at LAX early - in spite of the late departure from SLC - we were left waiting for a gate and were forced to wait for a gate. Inexplicably, the AC was turned off and the passengers all began to virtually cook while stuck in our seats. Also, due to another asinine snafu (the grounds crew didn't push a flight far out enough and blocked our plane along with eight others, which delayed our flight further. Adding insult to injury, my baggage was over 30 minutes late, too."
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Pros: "The following day had different employees working so they weren't as rude as they were on my original day of travel."
Cons: "Having a domestic leg of travel that includes ATL to LAX as part of your international travel plans is horrible with Delta Airlines. The rude gate employee decides to check my carry on piece to my destination. I explain that I have a14 hour connection and I need the small arty on piece for that flight. I was asked to talk to the other gate employee while they gave my seat away. It's horrible how rude and dismissive they were. I asked for compensation but they started to lie. Apparently I 'gave' up my seat. Once the shift manager started to help me, I thought things would've ok. It got worse. The Delta training took over. Both employees repeated the exact same words about me volunteering my seat so there's no compensation. It cost me a hotel night and 24 hours. I will avoid Delta at all costs... and I know it will be difficult since flying through ATL is pretty much alway Delta. But, it's too much. Lying, rude and dismissive employees at various levels of management. Horrible"
Pros: "I fly frequently and overall the flight was great. My biggest complaint is that as a paying customer (vs non rev) I think it is kind of crazy that I did not have an assigned seat until I walked onto the plane. I really disliked tjis process. I found it to be an unnecessary stress. When I asked the gate agent about it I didn't get a clear answer as to where I will be sitting. I'd much rather know what my seat number is before I board the plane. Other then this bizarre process. Everything was great."
Pros: "We were given snacks and sandwiches for the delay."
Cons: "Paid for an upgrade but the seat was not what I had asked for. The agent said I would get a refund but I was not clear on how that works. Our plane experienced a mechanical issue. We were told after we boarded. Had to wait 1 1/2 hours in a stuffy hot plane. The bathrooms were very dirty and stinky. The bathroom door did not close properly. We finally deplaned and waited for a new plane. Got to Kona at 2:00am. The air temp was warm the entire flight. Had to endure a grumpy crew. Not the best flying experience. I know you can do better. Maybe look at how Hawaiian airlines does it and you might get some inspiration on how to improve."
Cons: "The person taking tickets asked me to check my bag. I said ok and he instructed me to step aside and taking anything out of it that I might need. I did this and when I came back they had locked the doors."
Pros: "Nice staff. Leg space. Availability of movies."
Cons: "There were a lot of ways it was obvious that the passenger is being tempted in to paying an outrageous rate to be entertained or have a snack."
"Great customer service. Safety and cleanliness. Fly delta."
"I liked that once up, things ran more smoothly and we still landed on time despite a 45+ minute delay leaving the gate. The boarding process was another story. With the demand for proof of a negative COVID test prior to boarding by the US, Air France had just 2 staff members checking these tests results, collecting a paper affidavit of sorts also required by the US, and checking boarding passes and passports for an entire Boeing 777 full of passengers. There were other staff around This seemed preposterous. Then, when I finally boarded, the luggage was still be loaded onto the plane at 1:50pm for a flight schedule to leave at 1:15pm."
"I wrote a review to Delta already expressing my dislike of the fact that I could not get a seat assigned upon checkin or even at the airport until maybe 1 hr before my flight. The cabo representative (not part of the flight crew based from Los Angeles) was rude and not accommodating, so my wife and I had to sit separately, which was frustrating to say the least, given I had followed the entire online check in protocol, including uploading digital copies of my negative COVID-19 test."
"It would have been nice to be served some water"
"Couldn’t have done anything better."
"The TSA screening is absolutely unnecessary. It is dehumanizing and has been proven to be in-effective!"
"Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight"
Pros: "The crew and the quick boarding"
Cons: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Pros: "Crew was very efficient"
"The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon."
Pros: "Nothing, I'm tired of the changing policies every time i fly with no heads up from the airline"
Cons: "Consistency, customer service, customer service, customer service"
Pros: "Sitting in the exit row"
Cons: "Headphone availability"
Cons: "Enforcing covid restrictions"
Pros: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Pros: "Great crew."
Cons: "Mask enforcement"
Cons: "The plane change in LA was confusing & not very clear."
Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
Pros: "Friendly crew"
Pros: "Extra room and fast boarding"
Cons: "Zero PPE or social distancing by crew"
Cons: "Felt unsafe. Guy with guns and how delta employees handled it blew my mind!"
Pros: "The entire thing, food, service, and ..."
Cons: "More room in each seat"
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Cons: "Delayed due to problem with the door"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Pros: "Service was great, flight was excellent"
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Airlines flying to Temecula have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Temecula
Masks required on board, masks provided on flights to Temecula
Social distancing seating
Middle seats unavailable to book on flights to Temecula
Testing for antibodies, testing for symptoms for flights to Temecula
Waiving of change fees. Search flexible flights to Temecula