The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
The whole trip was excellent. The only thing I would change is the temperature of the plane was a bit high which made it uncomfortable to sleep.
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Seats actually fit a human! Snack options were a bit lame but that’s ok
Everything in general was great, but we left 30 minutes late
Food wasn’t good but not their fault as I should have pre selected
You charged me for luggage although the airline does not- you charged me for seat when customers can pick their own seat at checkout in I travel to Europe slot and I will not use kayak again
My wife and 7 months old baby had a terrible experience traveling, we paid extra for bassinet they didn’t provided.she missed her flight due to late landing of the flight, they were unsupportive to my family due to that my wife and kid suffered a lot.
Not worth pay business classs and get service economy class
One of the worst check in process at the DIA as well as the boarding counter Changed seat at the last minute and assigned middle seat while I paid for window seat. Requested many times but to no avail . horrible customer service and very poor process Requesting refund for seat that was changed last minute
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
Friendly cabin crew and the flight was on time. Would recommend toanyone
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
Original Lufthansa flights were canceled and the alternative route that was offered required cab transfer in New York from JFK to Newark at my own expense. Who can refund these $218?
I was not expecting to deplane on the tarmac. A shuttle took us to the airport. All communications were in English and German. Staff was very nice.
Flight was delayed and luggage was delivered day after arrival. In Bilbao they told me day after would be delivered faster if I went to Bilbao to get my own bags so I did. Wasted my morning.
Excellent once on board. Security staff at Johannesburg rude and aggressive.
Seats did not have enough legroom. Reclined seat in front meant very little room to move. Tablet for movies was difficult to tap on. Food was excellent. Staff excellent.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
Efficient boarding process. Staff are nice. Food should be better.
Check your records: the flight didn’t happen because of the strike. Will you be helping us with a refund?
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
The flight to and from Amsterdam was organized and smooth. I had no issues or complaints. Thank you!
