It was an 11-hour flight and the crew made every effort to maintain our comfort. Good equipment, good food, and great service.
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Cons: "Baggage payments n information"
Pros: "Nice flight crew"
Cons: "The food"
Pros: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Cons: "little delay in departure"
Pros: "Probably best economy class service and amenities and timings."
Cons: "I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening."
Cons: "The serbice qnd food was terrible"
Pros: "Food was excellent!"
Pros: "That I arrived at my destination alive."
Cons: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."
Pros: "Boarding and arrival was on time."
Cons: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Pros: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Cons: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
Pros: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Cons: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
Cons: "Options for vegetarians were not really good."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Pros: "Friendly crew, entertainment system"
Cons: "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
Cons: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."
Pros: "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "The Entertainment system was best I have seen."
Cons: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Pros: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Pros: "Entertainment was great, crew were polite and attentive"
Cons: "Not enough leg room for anyone over 6ft tall"
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Pros: "Smooth flight, comfortable seats, crew was very catering and kind"
Cons: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"
Pros: "Setting, speed, arrival"
Cons: "Long queue at passport control"
Pros: "Ground and air staff"
Cons: "Seats a bit too crowded"
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Pros: "Crew are always available and helpful"
Cons: "Food was dreadful. I thought I had chosen a seat online, but discovered I was in a middle seat. Having 3 seats on the sides makes it very difficult for the window seat occupant to maneuver."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Cons: "The veg food is quiet bland"
Pros: "Not trying to be flattering here but it really is a good airline."
Pros: "Good food. Great service."
Cons: "Small leg room. Display of entertainment system was poor quality."
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "excellent food, service"
Cons: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."
Cons: "According to the menu we were supposed to have a choice of chicken or eggplants. When it was my turn - it turned out that there was no chicken left. Fine. Eggplants with some kind of lasagna. This lasagna was just old! Old and dry. And cold. It was definitely not fresh. I asked to warm it up. Got another one. Which was not better actually. That was really annoying. Only after one more complaint I was offered some kosher (and now really good) meal instead."
Pros: "The crew, the boarding , the entertainment,"
Cons: "The food was not up to expectations"
Pros: "Food, entertainment wery friendly staff"
Cons: "It was to hot in the airplane"
Pros: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"
Pros: "Crew was nice and friendly."
Cons: "Food was not very good."
Pros: "Very bad experience i have to think twice before I book airfare now !!"
Cons: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"
Pros: "Included meal and entertainment"
Cons: "AC only on for takeoff and landing. Not much water so became very dehydrated and overly warm."
Cons: "My first flight was late which made me miss my connecting flight. The ground was horribly rude and it took over 4 hours to get me to a hotel along with at lie ask 50 other people."
Pros: "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
Cons: "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."
Pros: "Courteous staff, good food, good entertainment options for the kids, clean bathrooms."
Cons: "Headphones are horrible (bring your own noise cancelling ones). There was a large family of over 30 people who made the flight into a circus. They were loud, rowdy, sick (everyone - from infants to the elderly in the group were hacking and coughing), spilled their drinks, were rude to the staff and kept congregating in the middle of the aisles. There has to be a law against such behavior."
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Dreamliner was comfortable and entertainment system good
Cons: "Allow business passenger to use front bathroom."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "The service"
Cons: "The food."
Cons: "My suitcase didn't come with the airline."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Light snack and complementary wine"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "I slept pretty much the whole time"
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Good service onboard, good food. On time."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "Easy airport business"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "Delays and no proper customer service."