Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "The crew was amazing"
Cons: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Great crew"
Cons: "The food didn’t necessarily agree with me but it tasted good and there was plenty of it."
Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."
Pros: "Great service onboard!!"
Cons: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
On arrival to JFK it to 3.5hrs to clear immigration, as only 3 booths open. Almost missed connection
Narelle and Victor were amazing and delivered 1st class customer service
Pros: "Always helpful cabin staff and very efficient"
Cons: "Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )"
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Cons: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay."
Cons: "Plane was delayed for 3 hrs. That's a bummer."
The Crew have no idea about the food they're serving the passengers. The Crew MUST be instructed before each flight about the menu that will be served to the passengers, whether the food is vegetarian or non-vegetarian, whether it is Halal, Kosher or not.
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
My flight was canceled. I had to rebook through Frankfurt and take a train flight to Frankfurt was very cramped. Only a tiny bottle of water and one treat was offered drinks that would be free anywhere else cost money that was not good. I will probably avoid British Airways in the future
Pros: "Boarding was quick and expedient. I was worried the flight might have been held up because Schiphol airport is too small to handle its increasing air traffic and is often backed up with planes waiting on the tarmac to dock or take off. But it was an early morning flight and everything went smoothly. We landed on time, disembarked efficiently, and were on our way."
Cons: "Everything was great."
Cons: "The plane delayed by 30 minutes, I was rushed past security to wrong plane in Orlando, making me miss my flight, cue multiple times as the airlines "British Airways" and "American Airlines" bickered about who's fault it was. I'm still sat in Orlando waiting for my flight after losing my hotel in LA"
Pros: "Crew was very attentive"
Cons: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Cons: "It started over an hour late and they lost my luggage"
Pros: "What can I say about this awesome flight with great crew and a free upgrade? Fan-dabby-dozy-tastic!"
Pros: "Was a new aircraft, very clean. M&S food is good (though extra of course)"
Cons: "The new seats are now no different to a no-fills airline, seriously BA, no seat recline option?! 3 times price of Easyjet yet no difference in comfort. No Map display of progress. Shall we call you Beasy jet now then?"
Pros: "The captain made a very smooth landing in extremely poor conditions."
Cons: "Everything you don't get in business class. Since the flight was only 40 minutes, I put up with it."
Pros: "Excellent service from all British Airways crew that we dealt with"
Cons: "Lost luggage. One of our suitcases never arrived at JFK. A lot of food was served which was nice but quality of food was mediocre. Very high salt content. Not many options for diet restricted travelers."
Pros: "Food was OK"
Cons: "Ridiculous last-minute gate change with no notice in Frankfurt forced us to go through security twice and throw away our refreshment purchases. US Customs and Passport Control at Seatac was disorganized and downright surly. My spouse and I were separated on the flight and there is no room for adult bodies to sit with so many seats across without being pressed uncomfortably into strangers for nine hours. It is nearly impossible to sleep under such inhuman conditions. Shame on British Airways for putting profit over service and comfort."
Pros: "Perfect..!!! Very nice...!!!"
Cons: "I think that is just perfect for a very short flight you can not ask for something else."
Pros: "See last comments. Nice there was room. Great staffer in Greece."
Cons: "Mediocre food. Bad movie system"
Pros: "Good communication between once we had to re route for technical difficulty and united gave us 100$ coupon to fly with them again after our trip changed from 9hrs to 18 hrs"
Cons: "No TVs, no charger points, not a lot of knee space/leg room, not enough luggage storage at back of plane, can’t sleep in isle seat due to people constantly bumping into you while walking by"
Cons: "Took off late, sat on the ground for an hour, very little food and drink for an extremely long 16hr flight"
Pros: "Nothing"
Cons: "Plane on time and it was very hot on the plane"
Pros: "Flight left and arrived on time. Food was average, horrible beer, limited soft drinks. No entertainment screens and only 3 charging outlets per 4 seats in row. Typical United."
Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."
Pros: "Spa first class but seats are pretty comfortable. Wi-Fi works well ."
Cons: "Parked at gate getting in without gate availability. I hate those delays ."
Pros: "Very friendly flight crew. Lots of smiles and personal touches."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."