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Pros: Every thing. Was good

Cons: The seat’s

Pros: Kinda odd flying backwards....

Cons: Onboard entertaiment and food was just awful. UAE's version of Ryanair.

Pros: The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight.

Cons: Paid for extra leg room seats and didnt get them

Pros: Food and drink was good.

Cons: Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport.

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Pros: The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one.

Cons: The security in Cairo was really a joke.

Cons: 1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines.

Cons: Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times.

Pros: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.

Cons: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.

Pros: Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight.

Cons: Better entertainment selection.

Cons: 50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline.

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: Excellent

Pros: The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!

Pros: The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again.

Cons: Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea.

Pros: Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious.

Pros: Amazing crew and on time flight

Cons: None

Pros: The bread was fresh and food better than other times

Cons: Crew is always aggressive and unfriendly

Cons: Our request for vegetarian meals got lost after a glight was cancelled.

Pros: The Delta flight service was much better than the Air France flight I took on the previous leg.

Cons: It was a great experience

Cons: Outstanding

Pros: Everything

Pros: Everything.

Cons: Nothing.

Pros: Absolutely nothing!!!

Cons: Keep to time and stop the delays.

Cons: All is well.

Pros: The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it.

Cons: As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight.

Cons: Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!

Cons: Thank you

Pros: Crew allowed me to change seats to get two empty seats by the window that were available.

Pros: The crew was kind, the flight was on time and alll in all was just as expected.

Pros: Seat was very comfortable and lots of leg room. Food was good.

Pros: Rwanda air crew

Cons: Lagos international airport

Pros: They respect the timing

Cons: The luggage escalator is not working and you have to carry it from one point to another...

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slow

Pros: I was stopped at gate check in and taken to one side as passport security had reported that I was intoxicated. I was badly injured in the armed forces and have lost my hearing which affects my balance. I asked for an aisle seat as I'm a big guy as s personal trainer. But was given seat E. Next to a huge obese guy. He slept whole journey, must of had nightmares and jumped and banged me repeatadly. I had the first meal, which was not great but edible. I couldn't eat it properly as I couldn't move my left arm due to the blob Sat next to me. I asked the stewardess to wake me at the meal times so I could get more food. She didn't. Not once. I couldn't even get out the seat to go toilet or get any of the help yourself stuff outside the toilets due to the fat blob I was put next too. Totally disgusted with the whole flight and crew when everytime I've used the same company before it was excellent.

Pros: Same again. A good flight and well fed.

Pros: Amazing crew!

Cons: The seats were not the best and it would have been nice to have a meal other than just a small breakfast.

Pros: Nothing. Missed the flight as the crew directed us to the wrong gate

Cons: Support staff

Pros: Excellent service provided by crew

Cons: Food needs improvement

Cons: All good

Pros: Flight attendants were very polite.

Cons: The seats could be more wide.

Pros: Crew was very attentive,

Cons: Have all the food choice in the menu available. And add sudoku to the game

Pros: Entertainment and helpful staff

Cons: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin

Pros: Not crowded. Crew was good.

Cons: Not taking a bus to board the plane.

Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Pros: It is good airline

Cons: The flight was very late, the airline did nothing for the time we were waiting

Pros: Amazing crew

Cons: At check in

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: The seat were nice & the staff more helpful than before

Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all

Cons: Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated

Cons: The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle

Pros: Very new and clean plane.

Cons: Nothing it was all good.

Pros: I don't think I say anything I liked.

Cons: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.

Cons: On time

Pros: Short flight

Pros: Flight was excellent crew awesome.

Cons: Nothing

Pros: Nothing

Cons: It

Pros: I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY

Cons: Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high

Cons: Poorly organised meal service

Cons: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Pros: seat not comfortable

Cons: more drinks along the way

Cons: Perfect flight

Pros: I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!

Pros: Comfortable and Clean

Pros: Flight was on time

Cons: Very rude crew, I asked for water and I was told to get and help myself

Cons: Still don’t have my luggage yet

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Cons: Seat could have been more comfortable but the leg room was good

Pros: Friendly crew, smooth take off and landing and generous on things to eat and drink.

Cons: None. Keep up the good work.

Pros: The crew was friendly and helpful.

Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Cons: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro