Daily cleaning, installation of cabin HEPA filters on flights from England to Cape Town
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Scores according to KAYAK customer reviews
Pros: "All is well"
Cons: "Everything is excellent"
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "qatar airways is able to accommodate my low sodium diet"
Cons: "headphone for entertainment did not work"
Cons: "maybe they can offer more snacks on the plain"
Pros: "the crew was amazing"
Pros: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Pros: "Great experience"
Pros: "nice crew, great service"
Pros: "Service and entertainment."
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "New Dreamliner"
Cons: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Cons: "Food wasn't good"
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Pros: "Good food. Great staff and service"
Cons: "I wish there was more seating room and unusually long waiting time for toilets."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Cons: "There's not food which was on menu I did not eat"
Pros: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Good attitude from staff"
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"
Pros: "On board crew are excellent."
Cons: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Good food includes veg."
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Pros: "Every thing"
Cons: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Cons: "Luggage was lost"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "I liked the schedule was on time and smooth plane ride."
Cons: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Cons: "I had to ask for wine to 3 different hostess's"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Cons: "I had to go through 4 passport inspections by Qatar, was that really necessary? 3 of them within 10 min. 1 before the security check at the gate, 1 after and one more just before boarding."
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "Efficient and on time."
Cons: "All fine."
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Entertainment options good"
Pros: "Largely pain free experience"
Pros: "The food, comfort and wine on Turkish Airlines was wonderful."
Cons: "Turkish Airline’s needs to improve their online experience. Please just pay someone to fix it - you don’t have the city of Los Angeles as a option for home address. In case TA’s web developers are reading this, Los Angeles is the city with LAX in it. I guess you don’t have to know every city, but maybe download a complete list of cities and use that? There are lots of open source options and I can help you, if it gets confusing. Or, alternatively, allow users to type their city with a keyboard. Scrolling through every city in the state of California is not easier than typing Los Angeles. Especially when arriving at Los Gatos and thinking “wait... did I miss it?” That’s not the only thing wrong with your website, but start here. Look Turkish airlines is wonderful, I’m just saying that it was hell actually buying a ticket and signing up for your rewards program."
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Cons: "Priority boarding was messed-up - no queue discipline was even attempted by the gate staff. The business class seats were uncomfortable and not comfortable to sleep in. The footrest was not long enough and the feet were dangling in the air. The blanket and bedding was provided almost 3 hours after take-off Worst of all was baggage handling. Our luggage was severely damaged. The handle to the suitcases was torn off. In addition the bags and the contents were wet when we received them in Boston. IT had been raining in Istanbul and it seems the bags were left out in the open. I've been trying to get Turkish to repair the torn-off handles but I'm constantly hitting a wall. I have filed a claim but the support staff sends extremely brief denials with no explanation."
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "Boarding was completed very quickly. Flight arrived on time"
Cons: "Screens were very small Issue with with overhead space"
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Cons: "Not enough movie varities."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "The ticket was a good price with good service"
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Cons: "Food was dried out and tasteless"
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "As above"
Cons: "As above"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "Good entertainment system and overall crew"
Cons: "The flight was over booked and got delayed due to issues around seating. The team on the ground in the additional security check knew no English and it was ceothic."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Pros: "Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul."
Cons: "I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation."
Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "surpassed our expectation"
Pros: "Food was tasty and diverse"
Cons: "The entertainment system on the flight did not work."
Pros: "great company."
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "Food was fantastic. There were no delays. Very enjoyable."
Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"
Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Pros: "Boarding was quick and good"
Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Cons: "More varieties of whisky on board"
Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."
Pros: "on time."
Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"
Pros: "Everything was on time and efficient."
Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."
Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Cons: "Not entertainment at all"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"
Pros: "The short wait for departure."
Cons: "The long complicated walk to the gate...."
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The environment was very nice. Relaxed and roomy"
Pros: "The counter staff in Heathrow was great"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "Good attitude"
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "Friendly helpful staff."
Pros: "Fast and efficient boarding"
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "crew at the gate really excellent"
Cons: "usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers"
Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "Information on arrival time was not correct"
Cons: "Delay due to strike"
Cons: "Flight got cancelled"
Cons: "KLM crew exceed our expectations"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "Amazing crew"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Light snack and complementary wine"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Cons: "Our lougage did not arrive"
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Wifi on Board"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Lovely staff, good food, great movies."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "In flight food was enjoyable"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Cons: "No screens on this aircraft"
Cons: "The food portions were disappointing."
Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Pros: "Barely functioning entertainment portal. Average food."
Cons: "Not many movies to chose from."
Pros: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Cons: "More legroom, seats with more cushion and recline, better food!"
Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"
Pros: "They made my journey exciting"
Cons: "The delay leaving Nairobi was long and they offered us on breakfast"
Pros: "The crew was great, and greeted passengers with a smile."
Pros: "The crew is helpful."
Cons: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."
Cons: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"
Cons: "The food could be improved and the movie collection could be updated"
Pros: "Better food with Kenyan flavor"
Cons: "No Kenyan food"
Pros: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Pros: "The planes are clean, the attendants friendly but formal."
Cons: "The food selections was basic - the entertainment selection was mediocre"
Pros: "Comfortable seats, smooth flight, good service on board"
Cons: "Did not care for insect spraying, limited entertainment / movie choices."
Cons: "I had asked for window seats from the agent I spoke to and didn't get that when my flights were changed."
Pros: "Clean planes, everything (for me) ran on-time"
Cons: "Boarding was a bit "hectic", could be improved. Toilets got progressively worse as the flight went on (should be cleaned regularly). On 1 flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Pros: "On board movie selection is good, however could be a bit larger."
Pros: "On board movie selection is good, however could be a bit larger."
Cons: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."
Pros: "Same as above"
Pros: "The best flight attendants who met my needs with prompt, positive, politeness. Again, my highest regards for Kenya Airways!"
Pros: "Once I got on the flight things were fine, but the process of getting there was a nightmare."
Cons: "My Air India and Kenya Airways flights were packaged together as though they were a code share, but when my initial let on Air India from Delhi to Mumbai was delayed I missed my connection to Nairobi. What followed was a bizarre five-hour scramble in the Mumbai airport that ranks in the top three worst flight experiences I’ve ever had. I had already checked in and had a emailed boarding pass, but wasn’t let through security without the official airline printout. Although the Kenya Airways Nairobi flight was also delayed and was still several hours from boarding, their staff was nowhere to be found and none of their 10+ customer service numbers was working. I finally managed to get a hold of a representative over the phone via the airport’s information counter, and she swore that a staff member was on the way to meet me. Two hours and several calls and assurances later, the flight took off without me and the Kenya Airways staff stopped picking up the phone. Then there was a crazy several hours of back and forth as a single employee emerged and demanded that I get a letter from Air India taking responsibility for the initial delay, before disappearing again for several hours. The disorganization, unprofessionalism and outright lies I encountered were frankly bizarre and unlike anything I’ve encountered while flying before."
Pros: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."
Pros: "The crew"
Pros: "-Professional and courteous service by crew members. -Smooth flight, thanks to captain/pilot -Aircraft comfort."
Pros: "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Cons: "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"
Cons: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "The flight was short."
Cons: "There was no clarity on baggage allowance on either leg of the flight. This created a situation in which I was charged two different amounts of extra baggage and given bad information on both the departure and return trip. It was also unclear that, though we'd purchased a Kenyan Airlines round-trip between Nairobi and Zanzibar, the outbound leg was operated by Precision Air. This was not indicated on our e-tickets. We found out at the airport."
Pros: "I was happy to arrive on time"
Pros: "Food. The pilot spent some time flying over the Victoria falls"
Cons: "Dirty bathroom"
Pros: "New planes. Good airport, on time. Staff is very friendly all good. No complaints"
Cons: "Lack of drink options, no diet cola?! Poor entertainment options"
Cons: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."
Pros: "The flight worked."
Cons: "Looking for my bags for a week."
Pros: "5 star service"
Cons: "The flight was delayed. Food was so-so. No entertainment."
Pros: "Small seas no leg room and broken entertainment screen"
Cons: "Flight cancelled streessed up"
Cons: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."
Cons: "so arrive on KQ flight from bangkok which had been delayed so missed connecting flight to arusha. Then due to a complete lack of communication within the kq staff they made me miss the next connectign flight too and then expected me to wait another 10hrs for the next available flight to arusha."
Pros: "KQ is one of the few I like among African airliners for its streamlined system and staff's friendliness. This time i took note of a young male CA called Tonny who was very smiley all along, demonstrated care towards all passengers, and seemed to enjoy his work genuinely - which is sadly hard to experience with other global airliners. The staff are well-trained, unlike ET, interacting with passengers on an Raul footing, and it was a pleasant journey this time as well."
Cons: "I am not quite sure if the staff checking passengers in for the flight in EBB were KQ employees, but with that reservation, I was quite disappointed to learn hat KQ does not provide accommodation for 11-hour transit in Nairobi and make its clients stay inside the airport. I almost assumed that the overnight accommodation is given for such a long layover, but nooo! Even when I asked the checkin lady at the alone counter desk at EBB return modestly, "Do you by any chance provide a hotel room for me for the long transit?" She had the guts to say a straight no without a smile or looking into my eyes. I eventually booked a hotel room on my own which cost me nearly $100. I thought that was ridiculous service modality for a major African airliner."
Pros: "The pilots are very friendly and regularly updates passengers o issues"
Cons: "The crew on this route are very rude. My experience with them for the last 2yrs is just but a nightmare. They shout at passengers when requested for simple things like drinks, blankets and sometimes even ignore calls."
Airlines flying from England to Cape Town have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Cape Town
Masks required on board, masks provided on flights from England to Cape Town
Social distancing seating
Middle seats unavailable to book on flights from England to Cape Town
Testing for antibodies, testing for symptoms for flights from England to Cape Town
Waiving of change fees. Search flexible flights from England to Cape Town