Emirates First Class is always a treat with Caviar and service is always personalised.
The queue for checking for economy passengers was enormous! Only one desk open for economy faith s queue a mile long, whilst business and first class desks empty and unemployed. Will seriously consider changing to another next trip. Disappointed customer.
They should resume the fast track for business / first class passengers
Over - amazing. The aircraft is somewhat old on this route.
First time and very memorable, the finest flying experience ive ever had
Everything I was good except food quality is very poor
I would never have been able to make the transfer in time without asking for a wheelchair
no problem with Emirates it was the underpricer subcontractor Who was ridiculous
Good food, real silverware, polite staff, smooth landing, charging plugs, good entertainment options.
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
Each flight we took was late with little or no updates or information.
Clean, efficient and quick response time when we missed our connecting flight.
When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.
The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.
Delayed 30 mins Forced to check in my carry on luggage
The cushion of the seats are old and very thin. The food can be more tasty or come with salt packages
The staff were nice people, the food was very cheap, one of the meal was a sandwich or nothing, I couldn't buy any food, mind expensive duty free WAS available right away. 🤒
PLEASE DONT TAKE FORCEFULLY(SIZE APPROPRIATE) CARRY ONS FROM PASSENGERS WHO FOR SOME REASON NEED TO KEEP IT
I slept the whole flight so I can't tell you about the food and there was no entertainment offered. Crew was very nice, seats were comfortable in business, and boarding was easy.
I haven't flown Swiss in a long time. I was disappointed that after paying $14,907 for 3 business class seats, we still had to pay another $200 for a single business class seat. All the window seats used to be single seats. Now it's every other one and if you want a single seat it's extra. Also, The double seats do not have pods or any privacy. We landed in Chicago after a long 10 hour flight and our connecting flight was on United. Because we do not have status on Swiss, we were not allowed to use the United lounge, even with business class seats. My father is on crutches and we had a 4 hour layover. No lounge was also disappointing. All of my status is on British Airways so I will go back to flying BA. We flew Swiss because my father did not want to go through Heathrow. On a positive, the crew were super nice and accommodating for my father who had recently had hip replacement surgery. Food was okay. I"m not a good person to critique the food, I never like airplane food.
Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.
It was wonderful best Air lines covert and all very happy with their service they have been very helpful and friendly
No Asian Vegetarian food was available on this sector but only fish and chicken and pasta were offered.
It was very bad experience with Ethiopian airlines . The flight was delayed in both ways . On the way coming back one of the crews dropped hot coffee on my whole body and other crew dropped used dirty glasses on top of me . The same crew that dropped hot coffee on me hit me with the food trolley on my knee while I was sleeping . I couldn’t sit properly due to the pain on my knee caused by those irresponsible crews . Very unprofessional airlines
Flight was delayed an hour. Also, I bought an extra legroom seat online; but the actually plane was a different configuration so I didn't get what I paid for . This happened on the Addis to Lusaka leg of my trip.
Needs improvement because some of the tvs and charging ports weren’t working
The plane was overbooked and the crew was very rude. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
Very bad experience flight was over 5 hours delayed 😑 not a chance to be put on another flight we had to stay at the hotel we lost 2 days on our vacation. Never again I will fligh with Ethiopian airlines.
Terrible customer service I lost my bag luggage and I still haven’t received any information
The flight delayef for over 2 hours so my route was changed leading to arriving to my destination without my luggage
It was freezing. I asked crew member for a blanket and was told it might be in front of plane but I never got one. I turned off all the vents but still froze.
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
Excellent once on board. Security staff at Johannesburg rude and aggressive.
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
Very old plan, bad cabin layout and seats, entertainment system would get 95% through a film and then crash and reboot. I wont be using Lufthansa after I return back home, would rather pau more for a better flight arramgement.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Crew and service was excellent. My seat was super small and cramped! No leg room
The seats were extremely uncomfortable. I spent €25 on internet and never gained access to it. A flight attendant told me she would file a complaint/report on my behalf but it put me in a very difficult situation.
My seat was upgraded to premium economy, food was good and cabin crew was nice.
Terrible. Super uncomfortable/less room than a domestic flight and flight was 9.5 hours. Food was terrible. Flight attendants slammed the cart into 2 people in our party numerous times as they were both over 6' tall and sitting in the aisle.
I always have issues to connect with BA WIFI. Nothing to blame BA for but there is always an issue getting a gate at any London Airport whether the flight is on time or delayed. But overall a great flight.
Bad. After 3 hours on tarmac, flight got cancelled. No assistance whatsoever from BA.
We had airport assistance which was good except at Heraklion it was very difficult to find any staff to ask where to go which proved stressful
The wheelchair service was good. Staff and crew were helpful/supportive. The business of 'being overbooked' ....."you may not be able to travel tonight/we may have to put you in Economy'" was rather unsettling. Even Economy Plus in a MIDDLE seat felt cramped. The seating and experience felt very basic even though I had struggled to pay for extra - Economy Plus.
Flight was good but seat in 12D was not comfortable, better on the Airbus 321 from Tampa to Charlotte. No breakfast was served before landing in zLonfon only a coffee and orange juice.
I was transferred to an American Airlines flight. The boarding was late and unorganized. The seating was extremely tight and uncomfortable. Will not use AA again.
Easy boarding, very friendly crew, short flight so no entertainment… needed cc for all food and drink purchases…. clean and on time … that is all that mattered… so overall very good.
The entertainment selection was ok, but overall not bad! The crew was great.
Good crew and boarding process. Horrible food and one of the most uncomfortable aircraft seats I have ever sat in. The cabin temperature was warm which made it hard for my family to sleep.
Checking in process could use streamlining when it comes to all info required.not bad tho
