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Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Cons: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Cons: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Pros: Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight.

Cons: Prices have gone up

Pros: The service is amazing .. the crew took care of us well.

Cons: Not much .. its a comfortable short flight.

Pros: The food was very good and inflight entertainment was excellent.

Cons: They keep the cabin temperature too warm the entire flight. The seats are too stiff.

Pros: Crew was awesome.

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: Friendly staff, decent snacks and entertainment options

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: Crew was excellent

Cons: Nothing really. LH first class cabin is one of the best!

Pros: Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time

Pros: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Cons: Controll the quantity of packages per person

Pros: Got to the destination

Cons: Everything

Pros: The crew was cool.

Cons: More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability.

Pros: .

Cons: .

Pros: ICE

Cons: Attendans have been impatient, nervous

Cons: Best airline!

Cons: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.

Cons: Our request for vegetarian meals got lost after a glight was cancelled.

Pros: More space in business class (777-300) than many other airlines.

Cons: Entertainment very limited. No adjustable air vents in this aircraft

Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700

Pros: Information sharing by pilots and crew. Economy class leg room is good.

Cons: All good up to the level

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: The crew was amazing and seat very comfortable.

Cons: If I did not have to spent night in Doha waiting for connecting flight.

Pros: Tripulación muy atenta

Cons: coffee is to strong and to many spicy foods

Pros: Amazing aircraft! Amazing crew!

Pros: Service was very good

Cons: Seat spacing

Cons: To arrive on time.

Pros: Professional crew

Cons: Depart on time

Cons: I could not check in online and BA is not available on the kiosk in the airport.

Pros: Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset.

Cons: Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row

Cons: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.

Pros: Crew and pilot great.

Cons: Toilet was dirty.

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Pros: Crew was very nice, appreciated that they came by with water often

Cons: Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer

Cons: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro

Pros: Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious.

Pros: The seat were nice & the staff more helpful than before

Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all

Pros: Business Class Seats were comfortable

Pros: It's ok for business class. Crew and boarding is Pro smooth.

Cons: Entertainment options are limited. Food could be better considering its business class.

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: No problems

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Cons: Addis Ababa is chaos and not clean.

Pros: Large space

Cons: Bording

Pros: Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!

Cons: I had no vegetarian dinner

Cons: Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!

Cons: Outstanding airline either to IST or beyond!

Cons: Good crew

Pros: They an amazing crew

Cons: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: Great

Cons: Outstanding

Pros: Amazing crew. Great food

Pros: it is a nice program it's wonderful for flying out good price on for totally is excellent website

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: Good and clean planes, good service

Cons: We had couple of ours delay and not well communicated

Cons: They charged us for the second bag checked in ??????

Cons: Best airline!

Pros: Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms.

Cons: Emirates allowed only 1 suitcase on return flight,going jfk -khi it was 2 pieces on return khi-jfk only one which i didn't know and never heard....how can i complain to Emirates please send me info..thanks

Cons: Addis Ababa is chaos and not clean.

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: Crew was great. They made up for mistakes in a positive and amenable way.

Cons: Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing.

Pros: Always on time

Cons: Food bad. Much better taste at the lounge in Doha

Pros: Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working.

Cons: Same advertisements before each movie could play were annoying to me.

Cons: coffee is to strong and to many spicy foods