Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Cons: "It would have been better if the wifi was included."
Pros: "Crew was very helpful"
Pros: "Crew was great and food was nice!"
Pros: "Crew was great, seating was cramped."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Cons: "maybe they can offer more snacks on the plain"
Cons: "Lots of noisy babies / young children"
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Pros: "Service and entertainment."
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pros: "Crew and food"
Cons: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Cons: "Everything was disappointing"
Pros: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Cons: "Food food food"
Pros: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Cons: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Food OK"
Cons: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Cons: "Main course is not enough"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The in flight entertainment was good"
Cons: "Service was not the same, flight attendants were not attentive or very accommodating. There were very rambunctious children on the flight and they did not consider everyone else by asking the parents to calm their children down instead allowed them to run up and down he aisles screaming etc"
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Cons: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Cons: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Cons: "Not being on time from Doha to chicago, it was an hour late departure."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Over all the flight was great."
Cons: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."
Cons: "The seat didn't have any inflight entertainment"
Cons: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Pros: "food and courtesy of the staff"
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Cons: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Cons: "delays with little information and compensation"
Cons: "Plane seemed old and not upkeep. Chair in front of me leaned back to 5 inches from my face, every time he moved, the tray fell. The air seemed to be off in the front of the plane. Was sweating. But when I went to the bathroom in the back, it was cold"
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "Got to ride on a Boeing 747 Intercontinental!"
Cons: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Cons: "Lufthansa left us stranded in Dublin"
Cons: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Pros: "It was all really good, as always when flying with Lufthansa"
Cons: "Can always do without delays"
Cons: "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."
Cons: "No complaints. Good vegan food."
Pros: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Cons: "too many unruly kids"
Pros: "Staff were very nice. Flight arrived on time."
Cons: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Arrived/departed on time and didn’t lose luggage"
Cons: "Paid extra for reserved seat that was free a few years ago—a very uncomfortably cramped seat."
Pros: "The crew was really nice"
Cons: "The flight was delayed, there was no TV or any other entertainment"
Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"
Pros: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Pros: "Crew was great, boarding great, honored request for vegan meals"
Cons: "8+ hour flight is difficult with limited leg room- United is spending so much money putting Pod seating (or laying) options up front .... but Economy seats are ridiculous. Clearly we are. It that important. Row 34 window seat has a big metal box so Zero legroom"
Pros: "Pleasant cabin crew."
Cons: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Pros: "Exellent and smooth flight, thank you."
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "Crew were efficient and pleasant"
Cons: "Uncomfortable seats and could not recline seats"
Cons: "I didn't like the food"
Pros: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Cons: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."
Pros: "Flights themselves were ok with friendly crew."
Cons: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."
Pros: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Cons: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Cons: "The on board entertainment sucks you need to upgrade"
Pros: "I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing."
Cons: "regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "Not a thing"
Pros: "The flight was not fully booked."
Cons: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Cons: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Pros: "Given free upgrade. Efficient services."
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "Crew, food and enterteintment were good"
Cons: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"
Pros: "See above"
Cons: "See above"
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Pros: "on time departure and arrival"
Cons: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."
Pros: "I liked the food and entertainment"
Pros: "Very accomdating crew"
Pros: "Comfortable seat, good entertainment"
Pros: "Crew was fine. Food was ok."
Cons: "Delay, twice - before we boarded and then again after we taxied."
Pros: "I have liked everything in lufthansa there was nothing to complain about thanks lufthansa for your respectful and helpful"
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Very nice airplane and pleasant crew"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Very friendly crew and on time with no problems."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "The friendliness of the crew"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "Lovely crew, very helpful"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Everything. A truly faultless experience!"
Cons: "Dutch sub titels would be nice."
Pros: "The flight was great."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Easy boarding, plenty of room"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "Flight was delayed for 4+ hours"
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Cons: "There was no entertainment and the food could be better"
Pros: "Amazing crews!"
Pros: "Extremely hot the plane"
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Flight attendant was very nice."
Cons: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Speed, courtesy of the flight attendants"
Cons: "Landing was a bit rough, understandable due to the weather."
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Cons: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "Short, lots of leg space"
Cons: "only there were del;ay at JFK"
Pros: "On time departure and arrival"
Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "Fast boarding, early arrival"
Cons: "If I weren't super hungover"
Pros: "Good seats at back of plane"
Cons: "Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been."
Pros: "Landing was perfect!"
Pros: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Cons: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Pros: "All the flight attendants were so friendly and helpful! Nothing"
Cons: "I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated."
Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Cons: "Planes definitely don't give you much room, but this was a short flight."
Pros: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."
Pros: "Great flight attendants"
Cons: "Length of flight was long but there's nothing that can be done about it."
Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Pros: "Par from below the flight was great as always"
Cons: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"
Cons: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."
Cons: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Cons: "We had a carry on and were flying business class. They made us check in the bag but it was clear that it could fit. They said it was a busy flight so we had to give our bag up to check in. We arrived on the plane and there was plenty of space to put our luggage. It was not a friendly experience especially paying the premium to fly business. They were very direct and non forgiving. Crew on board were nice though!"
Cons: "Luggage did not follow me. Still without."
Pros: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Cons: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."
Pros: "Nice legroom in world plus."
Cons: "Wish there was live TV for sports."
Pros: "Good experience."
Cons: "Rude flight crew!"
Pros: "The subject says it all."
Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"
Pros: "Left and arrived on time! Comfortable aircraft"
Cons: "We had to cancel flight due to Hurricane Irma change of flights from London. BA refused to let us rebook or change flight. Poor poor customer service! I will never fly BA again!!"
Pros: "There was sufficient leg room in seating."
Cons: "No drink or snack during flight. Made it seem like a cut-rate airline. Had to board across the tarmac and up the steps as if we were on a "puddle-jumper.""
Cons: "I had connection flight from Edinburgh to Amman with 1 hour 20 minutes layover in heathrow we had delay around 2 hours in Edinburgh we arrived 20 min before LHR-AMM flight and we missed our flight"
Pros: "Great crew, pleasant flight"
Pros: "Food and service was great. Pilot made trip smooth"
Cons: "Boarding at edinburgh was confusing."
Cons: "Long wait in boarding - flight was delayed"
Cons: "Boarding security very bad"
Cons: "I on line checked in but it only checked me in for this flight and not my next flight which meant I was on standby. Agent at check-in could not change it."
Pros: "Not much"
Cons: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Cons: "The queuing process was not efficient, the packing of people on a shuttle bus was dangerous with the number of people squashed onto the bus and then we had to wait on the bus for quite a while for the determination to be made that the flight was ready. Once on the flight, the hanging flap that separates the first class from economy, was loosely hanging and rattled fiercely and on lift-off swung back toward our faces. We had to pay 4 pounds for a coke and weird coffee. Then we had to circle London while we waited to land because of the IT mess in London."
Cons: "We had to be transported by bus both when we boarded in Edinburgh and when we got off the plane at London Gatwick. Of course when we took another plane at Gatwick, we had to take a bus again. Very inefficient process. They actually close the gate 30 min before the flight time, for really. I think it's unnecessarily harsh. Crew were very friendly."
Pros: "Flight was comfortable. Reached 20 mins before time Leg space was ample."
Cons: "Overcharged for baggage as the BA online baggage payment system was not working."
Pros: "It was a short flight, so didn't need much."
Cons: "Charged for food, even water. Boarding pass had one gate, but flight actually boarded from a different gate. No one there to tell us, no announcement. Good thing I checked board. No entertainment system."
Pros: "Everything on the flight was fine the crew was great and the seats had a comfortable amount of legroom."
Cons: "I was shocked to learn that my ticket did not include any check in baggage allowance. Plus the charge of £60 per bags for our travel party of three was just rude. I was also disappointed to Learn that BA would not honor my One World Saphire status in anyway and give me a free checkin."
Pros: "Clean plane, efficient cabin crew, very slick boarding."
Cons: "Nothing to make it stand out from the other providers(Flybe, Ryanair, easyJet) as all complimentary offerings have disappeared."
Pros: "My mother is disabled and the crew were ALL so helpful and kind. Amazing!"
Cons: "Had to purchase even coffee, no complimentary anything."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Pros: "Great crew and service"
Cons: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Pros: "The flight was very good- nice that food was served even on a short flight- crew was very nice- everything was easy."
Cons: "Some passengers were allowed to drink excessively becoming very loud and continually bumping into aisle-seated passengers."
Cons: "Lost our luggage both at destination and on return to Chicago. Also canceled flights resulting in having to stay overnight at layover location spending night sleeping on sofa without blankets. Due to cancelled flight we didn't get to spend night in hotel I already payed for and now will lose day of work. My daughter and I will never travel with these are lines again. WE ARE VERY DISAPPOINTED AND ANGRY. AMERICAN AIRWAYS AND BRITISH AIRWAYS are huge disappointment to us."