The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline
The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
If United expects people to use their own devices for entertainment they should put charging outlets in each seating area. I arrived with 14%battery power. That is not good when you arrive anywhere and need to communicate for transportation.
Really good experience with a redeye flight from SFO to BWI. Boarding was efficient, plane was comfortable and newer than others, lots of audio and video choices, and staff was great. I appreciate United's service.
By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.
Everything was good, hard to really comfortable on a flight that long.
Couldn’t get the tv screen to work, didn’t try food, so no comment
The food needs to be improved, up to the standard of the people and the accommodation.
Flight attendants rude and impolite… flight delayed by almost 5 hours.
The crew on this flight was amazing. The most positive and friendly flight attendants I have witnessed in years!
Better communication to those connecting flights and have a customer care desk at the airports
It was truly amazing. I will do it again! Excellent!
Not as bad as from Newark to London ,but that doesn’t mean I will book with them again
The aircraft was Airbus with plenty of space for carry on bags
Taking off and landing was so smooth. I like the food too. Served 3 meals on both flights. I have been telling my friends to take British airways
The flight was delayed for 7 hours. We missed the connection flight to India. The alternate option was > 17 hours just in lay-overs. So it was awful.
Due to air traffic control, although we boarded the aircraft early, take off was delayed for nearly 50 minutes. This meant we arrived in Lyon late … and the baggage took over 30 minutes to be offloaded … not the best experience.
Chaotic boarding at JNB, last minute gate change with no announcements.
No onboard entertainment. Seats that did not recline and food for purchase only for a flight where we in seat for 5 hours.
Flight on time but food service very poor with only the vegetarian meal option available in premium cabin. Staff nice but we're very rushed sometimes missing passengers