We love united ! We would like to acknowledge Aimee in the lounge near gate 130
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
Liked nothing. As per previous segment it was delay delay delay.
The crew were very nice. The Chocolate is good and v there’s no entertainment. Thanks
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
Had a hard time finding my assigned seat. No attendants to assist.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
Waited for our plane from HNL so we didn't miss connection. AMAZING Service for that, then really clean plane. Nice airline attendants.
Some of the issues with my UA flight to a connecting flight: United said the SF to Frankfurt flight was getting late making us miss 10:50 flight and could only put us on a flight that left at 4:15 PM from biz to coach. then they canceled the ticket on the connecting flight. I didn’t have a seat, etc., etc., and over an hour dealing with UNITED blaming Lufthansa and Lufthansa pointing to UNITED. The flight itself was fine (food sucked) and we landed in time that I could’ve made the 1050 flight. but the LH gate agent said I couldn’t get on because United issued the ticket and only they could change tix back. Gave up and wasted the next five hours plus of our vacation and ended up being totally wiped out by the time we reached the hotel.
Terrible, We experienced massive delays and then couldn’t book a hotel through the link provided, nothing was available. We then went to the airport the next day and experienced further delays, almost no communication was given. We had dinner at lunchtime and breakfast at midnight. We then landed in Jhb at 1am and had to book another hotel as our flight to durban was at 8am. The experience was painful and very expensive.
Good service from BA. Wish flight was non-stop to London from Grand Cayman.
Experience with British Airways was hopeless and the response from ground staff after flight cancellation was hopeless
The wheelchair service was good. Staff and crew were helpful/supportive. The business of 'being overbooked' ....."you may not be able to travel tonight/we may have to put you in Economy'" was rather unsettling. Even Economy Plus in a MIDDLE seat felt cramped. The seating and experience felt very basic even though I had struggled to pay for extra - Economy Plus.
As I said Al & AJ were absolutely the best and wow they should be recognized for their amazing service!
Very long and took extra push back to BA staff to get a realistic flight after they made me miss my original direct flight. Eventually landed 9 hours late and incurred many extra costs with other missed bookings
I love British Airlines but I think it’s time for a change.My seat was occupied by very large passengers sitting next to me,I felt very uncomfortable and very bad.I’m sorry but I have to say it.
Very dated plane. Seat was firm and uncomfortable. Entertainment system almost laughably outdated. Poor audio. Picture was always too dark.
The seats on the plane and at Heathrow Airport are so uncomfortable
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
