1.It will be better if sandwich is warm. 2.The food is too salty. 3.Breakfast needs some vegetables or fruits.
Overall it was good. I missed my connection but I was put on another flight.
The woman gate agent in Phoenix was none too sympathetic about my check-in process as I am relatively new with using apps. I almost did not get on because she said I did not check-in. I thought I had via Kayak where I purchased a very expensive ticket. Lesson learned but to be told I may not get on as a matter of factly was difficult to hear.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
Liked nothing. As per previous segment it was delay delay delay.
The crew were very nice. The Chocolate is good and v there’s no entertainment. Thanks
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
For an 8.5 hour flight the service on board lacked a bit. Service start was slow, the food was worse than usual and they skipped the snack they were supposed to deliver before landing.
They needed people to check a bag, they did check my bag and I had to wait 10 minutes after the flight to get it it wasn’t too bad
Had a hard time finding my assigned seat. No attendants to assist.
The booking agent, cheapflightsfares, messed up, and the information for the seats we paid extra for was not sent to American Airlines. We were separated on the return flight and sent to the lowest economy section. The flight attendant helped arrange seating at the back of the plane to allow my wife and me to sit together.
The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.
I arrived at Bridgetown only to fins that a suitcase was missing. It was left at Manchester. I had to wait wait 2 days before deciding on going to collect from the airport personally. I am not happy about paying for baggage at the airport. This I thought was included in the price of the ticket. Who goes away for 2 weeks and does not bring luggage. This was a total rip off and I am not happy. I need someone to contact me before returning so that I don't have to pay all over again to return homde.
Safe arrival. Improvement on Time efficiency Effective Communication will be great.
Bag drop in Jersey was very long. British Airways could have had more people available to check bags.
Terrible, We experienced massive delays and then couldn’t book a hotel through the link provided, nothing was available. We then went to the airport the next day and experienced further delays, almost no communication was given. We had dinner at lunchtime and breakfast at midnight. We then landed in Jhb at 1am and had to book another hotel as our flight to durban was at 8am. The experience was painful and very expensive.
Good service from BA. Wish flight was non-stop to London from Grand Cayman.
The wheelchair service was good. Staff and crew were helpful/supportive. The business of 'being overbooked' ....."you may not be able to travel tonight/we may have to put you in Economy'" was rather unsettling. Even Economy Plus in a MIDDLE seat felt cramped. The seating and experience felt very basic even though I had struggled to pay for extra - Economy Plus.
The check-in of my luggage was terrible. When purchased my tickets, one luggage and one carry-on was part of the fight. My flight was switched from British to American Airline. During check-in of luggage at the airport, I was denied and had to pay extra $75. How do I get reimbursed for this extra luggage payment?
As I said Al & AJ were absolutely the best and wow they should be recognized for their amazing service!
