2 hours of delay and very little airplane. Very uncomfortable
The airline staff were so nice.
My seat was dirty. No food for baby available. Crew were wonderful. Early boarding helpful with baby.
Great flight overall. We boarded quickly and the flight attendants were happy and efficient. We sat on an exit row so plenty of room.
Ease of boarding! Great service!
It had space. Could have done better with the lining up for grouping
Cons: "Getting all my luggage. Allowing my wife and I to sit together"
Pros: "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
Cons: "BTV Airport is very small so prepare to be in crowded waiting areas."
Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
Cons: "Overbooked and crowded, on a Sunday."
Pros: "Crew members were okay"
Cons: "Wifi could be better"
Pros: "Flight attendant very good at updating the passenger"
Pros: "Very friendly and accommodating."
Cons: "tv screens on the back of seats"
Pros: "Crew was nice"
Cons: "Could not connect to wifi."
Pros: "Crew was great!"
Cons: "I'm a frequent flyer with AA; it's very dissapointing that I have missed my connections with AA about 60% of the time this year. I don't know what's going on with the airline, but it seems they are falling behind the curve in terms of punctuality. Seriously thinking about changing airlines."
Pros: "Everything was done in a good amount of time."
Cons: "Better room in seats....feels really tight"
Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"
Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
Pros: "Good crew. Good movie selection."
Cons: "Seat 20D stereo plug on screen was very finicky, lost audio until I twisted the plug. Happened any time I moved the headset cord."
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Pros: "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
Cons: "Wifi was unreliable."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Cons: "No window at the window seat"
Cons: "the crew was snobby and rude. no communication with finnair and british airways for a special meal. not child friendly"
Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."
Cons: "The crew seemed annoyed and not into it."
Cons: "If I actually made my connection. Delayed flight out of Boston"
Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."
Pros: "We got to our destination aver 12 hours late."
Cons: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Cons: "The airport crew in Fort Myers were rude, slow, difficult and more concerned with chitchat among themselves than helping passengers"
Pros: "Flight wasn’t full. We were able to relocate to exit row seating. I love preassigned seating."
Pros: "An airplane is an airplane. Yes, they can be uncomfortable, but the cabin crew will really make or break a long flight. The crew on this flight was fantastic."
Cons: "Delaaayyyyyed due to a broken latch on the main cabin door. Scary."
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Cons: "Coach seating is too tight"
Pros: "Seats were surprisingly comfortable"
Pros: "Boarding and flight was on time."
Cons: "I paid extra for a better seat and it actually had less leg room than my standard seat on my Delta flight."
Pros: "I was truly surprised by how smooth the entire experience was on this flight. The crew was excellent and the flight was on time!"
Cons: "Boarding chaos at Miami airport."
Pros: "Free entertainment and food. Timely departures and arrivals."
Cons: "Went to Iberia desk to check in only to be told to go to AA desk instead at a different terminal. Directions could be clearer."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "It's just like very other airlines."
Pros: "Everyone was quick"
Cons: "Small seats"
Cons: "Food is horrible."
Cons: "We sat on the tarmac after landing for 40+ minutes."
Pros: "Flight was good overall , free pretzels were tasty. Drink service on point."
Cons: "Crew came off as annoyed the whole time. Glad I didn't pay the $$ to upgrade my seat."
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."