
Virgin Australia information
IATA code | VA |
---|---|
Routes | 138 |
Top route | Melbourne to Sydney Kingsford Smith |
Airports served | 37 |
Top airport | Sydney Kingsford Smith |
Virgin Australia traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10,0
Pros: The seat was awesome and crew members were magnificent
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6,6
Pros: Business class seats require improvement
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9,3
Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.
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3,6
Pros: Seat material (leather) and cushion was comfortable.
Cons: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
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10,0
Cons: Very comfy seats! Quick boarding process. Nice flight
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10,0
Pros: Virgin are great.
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4,6
Pros: The service was great
Cons: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
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9,2
Pros: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
Cons: perhaps a second offer of tea /coffee after the meal.
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4,0
Pros: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
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8,0
Pros: Short flight, and getting a meal made it go faster
Cons: Can’t really think of anything
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7,6
Pros: Crew was friendly!
Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
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10,0
Pros: Crew was amazing
Cons: Nothing, great flight
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6,0
Cons: Delayed flight yet again
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5,6
Pros: Always on time, good range of movies/shows and free wifi
Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
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4,6
Cons: The flight was delayed for almost two hours.
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10,0
Pros: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
Cons: Everything was perfect.
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10,0
Pros: Crew made the very long flight comfortable and kept me informed.
Cons: Everything went very well.
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7,2
Flight was spoilt by screaming kids, one kicking the back of my seat
Pros: Easy check in on line and at baggage check in at Nadi, landing was good, the fact that we made it safely was also good, great crew - I felt sorry for them too!
Cons: Screaming kids, I had one kicking the back of my seat pretty much the whole trip, as well as throwing tantrums (I know this isn't the fault of the airline but the crew could've helped a tad more - can't blame them for not wanting to go near them though I didn't want to be seated in front oft them either!!!) No tv for inflight entertainment, meal very average, they ran out of one of the choices early on (probably the only good choice!), landing was good…very relieved to arrive!
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6,8
Cons: Flight was delayed an hour and boarding was slow due to only using one aircraft door.
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7,6
Pros: Boarding and disembarking were very smooth, and our bags were ready for collection very quickly.
Cons: I'm disappointed that Virgin doesn't include more food on their flights anymore, especially as this flight was over lunch time.
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7,0
Cons: Announce the app download well before boarding so that I can get it. I never had a chance
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9,6
Cons: great water service
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7,0
Pros: Despite the delay, bording was quick and efficient, crew were welcoming
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4,6
Cons: Quality of snacks Quality of in flight entertainment still very poor
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7,0
Pros: No delays!
Cons: I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through.
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2,6
Pros: Baggage allowance is good and cause of choice this airline but bad staff specially the check in
Cons: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone
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6,6
Pros: Crew was professional and flight was excellent. Seats were uncomfortable as expected and tight. Cracker was good but I don’t like yogurt.
Cons: WAS NEVER ABLE TO CONNECT TO WIFI. Seats could be plusher.
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6,3
Cons: Lounge is disorganised with bad coffee
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6,0
Pros: Safe trip
Cons: Better food and choice of drinks
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3,3
Pros: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor
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7,3
Cons: Food
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9,6
Pros: Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good.
Cons: There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world.
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8,4
Pros: Seat spacing decent by comparison to other carriers. Good drink selection. Offered regularly.
Cons: Snack was good but small for a 4 hour flight. Pleat of drinks offered.
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8,0
Pros: Crew were good but looks like they forgot to serve snacks for few of us at the back, otherwise service was good.
Cons: Put more attention to customers.
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6,6
Pros: Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible.
Cons: It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise.
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7,0
Pros: It's only an hour flight. Crew are fine.
Cons: Small plane - seats are small but nothing unexpected.
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4,3
Cons: Food was not good and was insufficient.
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4,4
Pros: Flight attendants were friendly and responsive.
Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.
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8,0
Cons: Need better food.
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6,3
Pros: No power at the seats USB or otherwise
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9,2
Pros: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.
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3,3
Cons: They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving.
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7,0
Pros: The food was very good and It felt spacious for economy class.
Cons: The flight attendants on Virgin seemed very crabby. It would of been nice for them to smile once in a while and give eye contact.
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7,3
Pros: Seats were comfy
Cons: Food was the worst I have ever been offered on a flight
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8,0
Pros: Crew were ver friendly
Cons: Late departure?
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7,6
Pros: The crew were excellent. Seating ok.
Cons: The flight could have been better if there was entrainment on the Boeing 464 return flight from Brisbane to Perth for the travellers that do not know how to use a laptop, IPad etc.
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7,6
Pros: The crew were excellent. Seating was comfortable.
Cons: Nothing.
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10,0
Pros: No problem apart from left a tad late
Cons: Na
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5,0
Cons: Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded.
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5,6
Pros: Crew was friendly and helpful
Cons: Food wasn’t the best... no water bottles provided... chronically thirsty on that flight.
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8,8
Cons: On time boarding and availability of inflight entertainment.
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8,0
Pros: Crew ans eat was both good
Cons: on time flight, food selection
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8,6
Pros: Boarding and flight time
Cons: Lounges were dirty
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8,0
Pros: Super quick boarding
Cons: Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat
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10,0
Pros: Fabulous. Flawless smooth transition. Great help in the airport of getting to my ext flight that was not connecting. Good experience with in flight entertainment on your own phone. Nice airline.
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10,0
Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.
Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.
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9,3
Pros: Excellent service
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4,5
Pros: Not much. Incoming flight was late then turn-around was ridiculous.
Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.
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9,6
Pros: Long flight, lots food, good experience
Cons: Was in economy so it is what it is
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8,6
Pros: Crew is one of the friendliest I have ever experienced. Everybody has been extremely nice and helpful. Food was great.
Cons: Seats feel very narrow, pitch is good. Entertainment is pretty basic, selection is eh. Boarding is not consistent.
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10,0
Pros: The seat was awesome and crew members were magnificent
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9,3
Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.
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10,0
Cons: Very comfy seats! Quick boarding process. Nice flight
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10,0
Pros: Virgin are great.
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9,2
Pros: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
Cons: perhaps a second offer of tea /coffee after the meal.
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10,0
Pros: Crew was amazing
Cons: Nothing, great flight
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10,0
Pros: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
Cons: Everything was perfect.
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10,0
Pros: Crew made the very long flight comfortable and kept me informed.
Cons: Everything went very well.
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9,6
Cons: great water service
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9,6
Pros: Seats recline far, great for sleeping. Crew members very helpful and cheery. Food was surprisingly good.
Cons: There was no option through Kayak to choose a meal option, but the standard meals were ok so wasnt the end of the world.
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9,2
Pros: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.
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10,0
Pros: No problem apart from left a tad late
Cons: Na
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8,8
Cons: On time boarding and availability of inflight entertainment.
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8,6
Pros: Boarding and flight time
Cons: Lounges were dirty
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10,0
Pros: Fabulous. Flawless smooth transition. Great help in the airport of getting to my ext flight that was not connecting. Good experience with in flight entertainment on your own phone. Nice airline.
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10,0
Pros: Neat in flight entertainment app that lets you watch, read, listen while you fly, right on your own device. Very nice touch.
Cons: The check in process. No one got there right when the airport opened at 0400 and they took their time getting the check in counters clean and ready for the day, having us all stand in line waiting to be checked in.
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9,3
Pros: Excellent service
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9,6
Pros: Long flight, lots food, good experience
Cons: Was in economy so it is what it is
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8,6
Pros: Crew is one of the friendliest I have ever experienced. Everybody has been extremely nice and helpful. Food was great.
Cons: Seats feel very narrow, pitch is good. Entertainment is pretty basic, selection is eh. Boarding is not consistent.
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6,6
Pros: Business class seats require improvement
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8,0
Pros: Short flight, and getting a meal made it go faster
Cons: Can’t really think of anything
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7,6
Pros: Crew was friendly!
Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
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7,2
Flight was spoilt by screaming kids, one kicking the back of my seat
Pros: Easy check in on line and at baggage check in at Nadi, landing was good, the fact that we made it safely was also good, great crew - I felt sorry for them too!
Cons: Screaming kids, I had one kicking the back of my seat pretty much the whole trip, as well as throwing tantrums (I know this isn't the fault of the airline but the crew could've helped a tad more - can't blame them for not wanting to go near them though I didn't want to be seated in front oft them either!!!) No tv for inflight entertainment, meal very average, they ran out of one of the choices early on (probably the only good choice!), landing was good…very relieved to arrive!
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6,8
Cons: Flight was delayed an hour and boarding was slow due to only using one aircraft door.
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7,6
Pros: Boarding and disembarking were very smooth, and our bags were ready for collection very quickly.
Cons: I'm disappointed that Virgin doesn't include more food on their flights anymore, especially as this flight was over lunch time.
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7,0
Cons: Announce the app download well before boarding so that I can get it. I never had a chance
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7,0
Pros: Despite the delay, bording was quick and efficient, crew were welcoming
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7,0
Pros: No delays!
Cons: I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through.
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6,6
Pros: Crew was professional and flight was excellent. Seats were uncomfortable as expected and tight. Cracker was good but I don’t like yogurt.
Cons: WAS NEVER ABLE TO CONNECT TO WIFI. Seats could be plusher.
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7,3
Cons: Food
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8,4
Pros: Seat spacing decent by comparison to other carriers. Good drink selection. Offered regularly.
Cons: Snack was good but small for a 4 hour flight. Pleat of drinks offered.
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8,0
Pros: Crew were good but looks like they forgot to serve snacks for few of us at the back, otherwise service was good.
Cons: Put more attention to customers.
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6,6
Pros: Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible.
Cons: It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise.
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7,0
Pros: It's only an hour flight. Crew are fine.
Cons: Small plane - seats are small but nothing unexpected.
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8,0
Cons: Need better food.
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7,0
Pros: The food was very good and It felt spacious for economy class.
Cons: The flight attendants on Virgin seemed very crabby. It would of been nice for them to smile once in a while and give eye contact.
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7,3
Pros: Seats were comfy
Cons: Food was the worst I have ever been offered on a flight
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8,0
Pros: Crew were ver friendly
Cons: Late departure?
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7,6
Pros: The crew were excellent. Seating ok.
Cons: The flight could have been better if there was entrainment on the Boeing 464 return flight from Brisbane to Perth for the travellers that do not know how to use a laptop, IPad etc.
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7,6
Pros: The crew were excellent. Seating was comfortable.
Cons: Nothing.
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8,0
Pros: Crew ans eat was both good
Cons: on time flight, food selection
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8,0
Pros: Super quick boarding
Cons: Lounge in melb was dirty, food average. Lounge in Adelaide was over packed - couldn't get a seat
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3,6
Pros: Seat material (leather) and cushion was comfortable.
Cons: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
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4,6
Pros: The service was great
Cons: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
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4,0
Pros: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
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6,0
Cons: Delayed flight yet again
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5,6
Pros: Always on time, good range of movies/shows and free wifi
Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
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4,6
Cons: The flight was delayed for almost two hours.
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4,6
Cons: Quality of snacks Quality of in flight entertainment still very poor
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2,6
Pros: Baggage allowance is good and cause of choice this airline but bad staff specially the check in
Cons: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone
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6,3
Cons: Lounge is disorganised with bad coffee
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6,0
Pros: Safe trip
Cons: Better food and choice of drinks
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3,3
Pros: The booking process was incompetent One could not stand next to ones seat in bus. class. The toilets were poorly designed. Food was poor
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4,3
Cons: Food was not good and was insufficient.
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4,4
Pros: Flight attendants were friendly and responsive.
Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.
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6,3
Pros: No power at the seats USB or otherwise
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3,3
Cons: They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving.
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5,0
Cons: Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded.
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5,6
Pros: Crew was friendly and helpful
Cons: Food wasn’t the best... no water bottles provided... chronically thirsty on that flight.
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4,5
Pros: Not much. Incoming flight was late then turn-around was ridiculous.
Cons: We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money.
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Flight status
Virgin Australia route map
Popular flight routes
Top airports served by Virgin Australia
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Airport (MEL)
- Brisbane Airport (BNE)
- Perth Airport (PER)
- Adelaide Airport (ADL)
- Canberra Airport (CBR)
- Coolangatta Gold Coast Airport (OOL)
- Hobart Airport (HBA)
- Cairns Airport (CNS)
- Townsville Airport (TSV)
- Hamilton Island Airport (HTI)
- Mackay Airport (MKY)
- Launceston Airport (LST)
- Maroochydore Sunshine Coast Airport (MCY)
- Darwin Airport (DRW)
Virgin Australia contact information
- VA IATA code
- +61 7 3295 2296 Call
- virginaustralia.com Visit