Hotels near Tokyo Narita Airport

Pros: naturally come back here again and again

Cons: under covid situation room service until 10pm is a great advantage and should be promoted more〜

Pros: ・I booked deluxe room and there are enough space to put two travel suitcases. Bed size is enough for two persons. ・We can use Airport shuttle bus.

Cons: ・For now, there aren't improvement points.

Pros: room service from the first floor restaurant is great

Cons: i cannot find any problem yet

Pros: Spacious room that was very clean. The food at the restaurant was reasonably priced and quite delicious. The morning shuttle to the airport was punctual.

Pros: I only spent one night on my way elsewhere, and the location couldn’t be beat. It was about a 4 minute walk from Narita Station, which is only one stop from terminals 2 & 3. Great location for a weary traveler who couldn’t be bothered going all the way into Tokyo. The hotel was clean and modern.

Pros: Great. It was much better than expected and better than big airport hotel we later stayed at. Very close to train station. The weather was turning warm and the comforter is much too warm. They need a lighter blanket. I was able to visit Tokyo Richmond which had shops and located in a great area.

Cons: Nice restaurant and very close to parks and train stations.

Pros: Room is bigger

Cons: The room color that I expected bid different but it’s fine also

Pros: The staff were incredibly helpful. The room was quiet and clean. The location is superb. I will definitely been staying here again on my way back through Narita Airport

Cons: Nothing

Pros: Clean and reasonable, very close from the airport

Pros: Everything,from the moment we stepped off the bus we were greeted politely and welcomed properly.They have complete facilities from cafe , restaurants and convenience store.They have very accomodating and intelligent staffs. The room was so spacious, beautiful and clean.

Pros: Hospitality

Cons: Very convenient and help full staff

Pros: Shuttle to the hotel and the airport

Cons: Loved everything

Pros: Room was nice and clean. Serena restaurant has very nice food and Italian wine! Loved that bath salts are provided in the bathroom for me to have nice aromathic bath. Quite good location. 15min walk to terminal 3. There are other options like shuttle bus... but I like my morning walk

Cons: he lady at check in confirmed with that I specifically wanted non smoking room... but the room had that smell... the rooms have when someone had been smoking in that room before... Not a big deal though. Except that all was very good!

Pros: Closer to the airport

Cons: Up date the hotel

Pros: Good location near Narita airport. Free shuttle bus to/from airport and also downtown shopping area. Staff were efficient, albeit appeared to be a slightly jaded from the constant flow of transit customers.

Cons: Rooms are dated and in need of an update. Check-in procedure quite regimented, with a strict check-in time. I can understand why from a staff perspective, but not so good from a customer service perspective.

Pros: Love how comfortable the room is,what did you see in web that is what you get,not like other hotel lie in the photos

Cons: I just didn’t like Is no free bottle of water,just bothers me too when I check in, the person in front of me have a 2 bottle of water gave from the counter. Maybe because they couple I don’t know.

Pros: It's 5 minutes from Narita's Airport.

Cons: Smelly room. Low quality linens. Solid rock mattress. Outdated. Air conditioner disconnected on purpose because Japan was in winter season, according to the front desk personnel. Pricey meals. I won't repeat it.

Pros: Closeness to airport and free shuttle

Cons: Did not find a bar or lounge open for alcoholic beverages in the afternoon after arrival

Cons: I didn't like that I had to pay for another room coz my kids are 17 and 15. when I checked In the host told me to get another room .. I have a 15yr old with special needs and the fact that he didn't understand that was beyond me. I also understand the language barrier. I didn't like I got split up with my kids and they are strict on who stays with whom. It was diffenatly a culture shock. We ended up staying somewhere else coz they were expensive. It would have cost me another thousands of dollar for another room.

Pros: nice room. clean and quiet.

Cons: breakfast buffet was not that good. very basic options, low on fruit options.

Pros: Handy for airport

Cons: Rooms are basic, wifi slow and unreliable. One night is plenty

Pros: Location near airport, friendly restaurant host, showing some signs of hope with renovated parts of lobby

Cons: Dated decor, moldy bathrooms, bad flourescent lighting, stuffy rooms, poor food, stern airport drivers, low-class guests, unsecure doors with no key cards and old fashioned keys

Pros: Location and free shuttle buses to and from Narita airport

Pros: Great hotel and location. Staff was very helpful. Went out of their way to make my overnight stay awesome. They let me leave my backpack after i checked out so that i could explore the city.

Pros: - location - convenience store - smoking room in lobby - room size was surprisingly roomy for Japan standards - ramen restaurant across the street - airport shuttle - lobby was super clean and modern

Cons: -room was dated (opposite of lobby) - and was humid and moldy / dank smelling when we got in -wifi signal was terrible.

Pros: Wifi was decent, hotel staff was very nice and the hotel was clean.

Cons: The room was smaller than any room I have ever seen, cruise ships have bigger rooms than here. I felt extremely claustrophobic and the pictures on here are extremely misleading.

Pros: Affordable.

Cons: It's a bit old.

Pros: Only stayed one night but was great and convenient for my morning flight the next day

Pros: The premium buffet was a little pricey, however you do get a good choice of food so eat your pays worth.

Cons: In the bathroom/toilet it had a sour smell of mildew from the shower's curtain, going into the bathroom/toilet wasn't pleasant because of this.

Pros: Nothing

Cons: Nothing

Pros: ・The bathroom is amazing. The shower is perfect and toilet is with a bidet. ・The airport is in a walking distance. ・Not very expensive

Cons: Nothing

Cons: Very good hotel for a brief stay especially if you have a flight to catch.

Cons: Staff wasnt much of a help when I needed info on buses. Had to drag every question out of them. Last time in this place

Pros: I found quite convenience to have shuttle bus for pick up from NRT to hotel, and also hotel to Aeon Mall. Hotel room is larger than average hotel room

Pros: 3 befs

Cons: Pay to get in the pool

Pros: Wonderful clean friendly

Pros: The economic value and location to Narita Airport was the main reason we booked a room at Narita Tobu Hotel Airport. The free shuttle transport to the airport was very efficient. The rooms were clean and quiet. It was convenient and economical for us to have a quad room for 4 adults. We did not eat at the hotel nor use any of the facilities. We basically used the hotel for sleeping and transport to the airport. It fit our needs perfectly.

Cons: We had difficulty connecting to the internet on our phones to retrieve our boarding passes online.

Pros: nice people at front desk. Competent and smiling. Large room. bath robe. good explanation in English of all the bottons in the room. Bus to airport and circular bus very precise. the guy at the door say goodby and thank you !

Cons: the concierge (evening did not speek English. The kitchensmell around the lift area

Pros: The bus shuttle service to the train station and airport

Cons: Nothing

Pros: Nothing! Very far from narita airport T 1 (45 minutes with the shuttle bus)

Cons: Not clean, some stains on the desk that I remove with my own wipes The sink hasn’t been cleaned for weeks

Pros: The room is big and there is a free parking

Cons: Corridors are dark, the room is big but feels empty and old.

Cons: Only Japanese Chanel on tv 😏

Pros: everything

Pros: Convenient location with shuttle buses which run every hour from and to Narita Airport and Narita station. The staff was very friendly and helpful. A little bit old hotel with basic amenities but met all my needs including the coin laundry machine at the basement. It is also interesting to have the shoji window and yukata in each room.

Pros: The location is very convenient. Station is only about 15 min walk or from cab only 5-7 minutes. Few decent restaurants nearby and right in front of the hotel there is a 24hr convenience store as well.

Cons: The early check-in was way too much.. 800 yen per each extra out and the check in time is only from 3 pm..

Pros: Shuttle service was good.

Cons: No free wifi

Pros: Convenient shuttle services to and from the hotel as well as to the train station.

Cons: Room key operates all electric outlets

Pros: Staff was very accommodating.

Cons: First was damp and musty smelling. Had to be switched to another room.

Pros: This hotel gave you the luxury of a shuttle bus to and from the airport terminals which you can grab the subway to tokyo or any other place to go to. It was a nice place to lay your head and relax since they have a spa and massage chairs. Also it's far from the busy city streets so you can walk around the garden to also relax.

Cons: They said that they will change the water eveyday from your personal boiler to be clran, but some times I caught the boiler water never changed. I don't mind that yet don't say something and only sometimes keep your word.

Pros: Very comfortable mattress, free shuttle to airport, excellent value for money.

Cons: I didn't like that you had to pay to use the facilities like the spa/pool.

Pros: Good location, in between Narita city & the airport. Old room but well maintained; functional, clean, included a variety of amenities. Free shuttlbuses & wifi. Nice & friendly service. Overall, "good bang for the buck"

Pros: Location--near to Narita Airport. Value/quality for price. Excellent room. Shuttle bus to airport and to town.

Cons: Pegasus pub was closed for private party during my stay.

Pros: Nice, quiet clean place. Left my phone there by accident, and they mailed it to me.

Pros: Breakfast was amazing. Amenities were excellent.

Cons: Hotel a little old. Ceiling lamp was cool-daylight color. No pay per view at Annex building.

Pros: The location is convenient if you have an early/late flight and need to be close to Tokyo Narita Airport and it has a car park.

Cons: well... where to begin. Dated hotel, with dated rooms, barely working facilities... Staff spent 15 minutes trying to let us into our room. The hotel was deserted, so they could have just given us a different room.

Pros: For 1 night I feel like at home. Helpful and considerate with my needs. Is very easy to travel like that. Thanks a lot

Cons: I couldn’t find anything negative

Pros: Excellent

Cons: Nothing else

Pros: Breakfast was the best variety. Very quiet place Value for money

Cons: Nothing during my stay

Pros: location

Cons: air conditioner didn't work well

Cons: Room wasn’t very clean. There was hair ok the walls in the bathroom and it has a sort of unpleasant smell - cigarette smoke + mildew. Sheets & towels were clean though.

Pros: Very nice sized room, and probably the most comfortable bed/pillows out of any hotel we stayed at while in Japan. Also had the best breakfast of any hotel we stayed at with the most diverse and tasty selection.

Cons: The room and hotel in general seemed to be a little "worn" around the edges. Things out of date/ scratched/ needing new paint/ etc., but all around clean and functional. Although the breakfast was delicious with a good selection, it was very pricey as well and without the IHG member discount would not have been worth the price.

Pros: Close to the airport, and to the town of Narita

Cons: Cramped room, overpriced buffet

Pros: The convenient location and clean bed.

Cons: Room was heavily worn with some hair. Staff could be more friendly.

Pros: Breakfast

Cons: Rooms are a bit too small and needs renovation to uplift its look. For the price you pay it needs such improvements

Pros: Asked for a non smoking room and that is what i got.Very picky when it comes to a room being clean and it was spotless, from the bedding to the bathroom to the floor. Great bus service to and from the airport that was important.Great value

Cons: Room a bit small compered to US standards , but very normal for Japan

Pros: I liked that I asked for a non smoking room and got it. I appreciated the service and the buffet breakfast was delicious. Individually made omelette is a must.

Cons: They have wifi but it is not accessible from all the rooms. Lobby has it but this is not so convenient.

Pros: The depth of bath tub. Because I am a Japanese...

Cons: They put some different type of pillows though, one of that pillow had stains without cover.

Pros: Great location

Cons: Pillows are horrible

Pros: Breakfast was good considering the price. And very clean.

Cons: Aircon was too strong and if change 1 degree up, too hot. Very difficult to control.

Pros: good location

Pros: Location is very good. Less than 5 mins walk to Narita train station. You can get to Narita airport within 30 mins. Plenty of restaurants within the area and there is a good supermarket nearby. The twin room is relatively spacious by Japan's standards. There was a mix up during check in and they gave us a cheaper room than what we booked, but it was sorted out quickly when we clarified with the staff. Most of the staff can speak some basic English. Breakfast was adequate. Overall it is very good value for the price.

Pros: Breakfast was good. Supply of essentials in the room was good.

Cons: Lack of pillows. Only one flat pillow supplied.

Pros: Location to train stations & NARITA.

Cons: Arrived at 1350,check-in was at 3pm but we would have to pay if we wanted 'early' check in!

Pros: Great staff, comfortable room.

Cons: The breakfast options were not very good. Dated tattoo policies, but I understand.

Pros: The beds are very comfortable. There is a convenient store in the lobby that opens at 5pm daily. The onsen is pretty standard and I also enjoyed some of the food.

Cons: Unfortunately, I ended up switch rooms the first night because of how filthy my first room was. The hot kettle provided in the room was filthy & the wall we slightly molded. The daily cleaning staff is not as tidy as I’d prefer. The towels are clean, and they clean the bathroom and toilet but the pay absolutely no attention to the surfaces, floors or utensils provided in the room. It’s quite off putting when the cleaning staff fills the room with an overwhelming cigarette smell as well. Lastly, durning breakfast I found a hair in my curry. I had ask the staff member for a pitcher of hot water to take back to my room (since mine was filthy), he gave me a sticky & unclean pitcher of hot water. That was a bit disappointing.

Pros: The Hotel is nice and clean. Good price even during golden week.

Cons: Restaurant closed early due to state of emergency.

Pros: Room is clear and staff is kindly

Cons: This is ok

Pros: It was very clean and the staff were very helpful.

Cons: Unlike what it was described in its homepage, there was no free shuffle bus to the airport.

Pros: Free shuttle service. Room is spacious.

Pros: The room was good. The lobby looked very nice.

Cons: A/C didn’t work well even we called to the front desk many times. The air felt like stuck and my boyfriend couldn’t sleep at all. We needed to leave the hotel at 4am (we planned to leave at 10am) due to the lack of good cool air in the room. The corridors and lobby felt much better but not inside the room.

Pros: We missed our flight and had to scramble. They provided shuttle service to Narita (free) and also shuttle service to nearby towns and mall. Great little expedition to end or begin your trip in Japan. Affordable price is a huge selling point, and staff is very generous and really helpful. We drank heavily and had a time exploring the hotel and going out on the shuttle. Note, this place has a very 60's-80's ish decor. Which was hiliariously cheese and cool.

Cons: The beds are dated and the room is a bit smaller than traditional US hotels. Motel setting in a scaled hotel size.

Pros: close to the Narita Airport, with shuttle bus between the airport and hotel. the car parking place is large, quite some kinds of resturants, the garden is good also

Pros: Location vs cost is explainable

Cons: Rooms should also have ovan

Pros: Quite close to the terminal, nice stuff, shuttle on time

Cons: A really old place with an old smell. No information how to walk from terminal to the hotel on the webpage. There was a small cockroach in my room.

Pros: Great location less than 10 minutes walking from the airport.

Pros: At 5 min from Terminal 1... free shuttle

Cons: Old furniture !

Pros: good location, near to airport terminal, free shuttle bus every 20mins

Cons: facilities are very old. no power adapter to be borrowed

Pros: Very close to the Terminal 1 of Narita airport. Free shuttle buses to Terminal 1 and Terminal 2/3.

Pros: It is conveniently located near the airport. Perfect to stay for a night before my flight the next morning.

Cons: Meals at restaurant is kinda pricey for the quality of food you get.

Pros: It was very close to the airport and staff were very friendly.

Cons: It was dirty and run-down. And it was intolerabley warm with no air conditioning or ability to open a window (I stayed in autumn).

Pros: 5 min walk from terminal 1, it was close to flight and food if you don't want to go into town. Hotel was a little older, but good for a night. Bigger room than other Japanese airport hotels I've stayed at. They have a shuttle every 20 min to take you to terminals. On site restaurant available. And if landing late or too tired there are Family Mart food and drink machines.

Cons: A little older but clean

Pros: Stayed because of my next day flight, the place did its job and I felt comfortable. With late checkout I was able to sleep in till 2pm, flight was at 5pm

Cons: It's a bit old but still running good and clean

Pros: Flights delayed and was able to get a room last minute and the hotel and kayak was very helpful a young mother and child the airport said there were no rooms anywhere in Tokyo got on computer and they had a room and ofered a free shuttle every 20 minutes after a 14 hr layover in the airport in san Francisco were needed sleep and thanks to them and kayak we finally got some would stay there again.

Pros: Nice staff and yummy breakfast

Cons: I think you should clean the outside of the facilities also.. And it's dark i think more lights on the hallway and in the elevator.. Its dark while walking and its dirt walking going to indoor pool.. Please focus on the cleanliness. The picture so clean and good lights but personal not clean and dark

Pros: Since it was remote, I'm glad that they have provide free shuttle services. Staff was really friendly and helpful. Very accommodating as well

Cons: The location was a little remote.

Pros: Front desk staff were knowledgeable and helpful. Cleaning was prompt. Food was good. The location was good for what we needed with a nice Thai place and supermarket nearby.

Pros: The staff were very friendly, courteous and helpful. This was a 2 week quarantine stay after returning from the US for a funeral in the family. The location was excellent for taking walks while maintaining social distancing.

Pros: Place and hot spring

Cons: Hot spring and light up

Pros: Nice and clean indoor swimming pool. Gym looked good, though I didn't try it. Swimming cap available for rent at 100 yen. Fairly large room with nice amenities. Lulled by the name "Radisson", I forgot that I was still in Japan, and brought sleepwear (room had a yukata).

Cons: Airport/city shuttle schedule a little hard to find (before checking in). Chicken burger at the restaurant was a little dry, though that might just be me. Not really a minus, but it was farther away from the airport than I expected.

Pros: Convenient before or after flight. Free airport shuttle to and from the hotel and also shuttle service to local town Narita and shopping mall.

Cons: Rooms are a bit dated, but were clean and comfortable.

Pros: The hotel staff was very nice.

Cons: This is not an airport hotel. It is a long way from the airport. It was a 25-minute drive to get there after having waited half an hour for the hotel shuttle. In the morning, I had an 7:15am flight and the hotel shuttle to the airport does not start until 7am. The cab cost 40$.

Pros: Breakfast and room.

Cons: Can't think of anything.

Pros: The service was stellar and blew away my expectations. It was comparable to past 5 star experiences.

Cons: The kettle was confusing to use and didn't get hot enough.

Pros: I stayed one night on my way out of the country and the staff were incredibly helpful and accommodating. The hotel is about a 30 min shuttle ride away from NRT Airport so budget your time carefully.

Pros: All overall we had a pleasant stay at the hotel. The staff was friendly the rooms were very clean but a bit older. The hotel is a little far from shopping but it's nice and quiet. The only downside was the shuttle buses to and from shopping and the airport. The buses were not driven well and they had a strong odor. I would have no problems staying there again the staff was fantastic.

Pros: The front desk was very accommodating. We checked in and when he found out we were not flying out til 5pm, he gave us a late checkout no extra charge. It was a very relaxing stay

Pros: Todo

Pros: Good location and breakfast had large selection with good quality

Cons: Room was not as advertised do not get stuck in the older wing of the hotel, was very old and run down, requested to be moved and was moved, staff was fantastic.

Pros: Clean, nice scenery and helpful staff

Pros: Nice American type room very large for Japan and staff was very friendly. Breakfast was on the expensive side at over $20 but the quality and variety of the food made it worth it. They also have a large bus that does runs to Narita airport.

Pros: The free shuttle and in-room wi-fi. Very convenient to get from airport to hotel via the free shuttle at bus stop #16. Check-in was fast and efficient. The hotel was very quiet. There was a children's playroom although my child didn't play in it, nice to have.

Cons: Wish there was more dining options.

Pros: Lobby was nice. Room was good

Cons: Bathroom was very outdated. Bathroom was a 2 star otherwise a nice hotel

Pros: Shuttle Bus to/from Airport and Aeon Shopping Center.

Cons: Not many restaurants around the hotel.

Pros: Convenient location.

Cons: Shuttle buses might not run if the weather is inclement, just something to keep in mind.

Pros: Love the weights were available to use (since lot of other hotels don’t allow due to corona) Food was good and the portions are super reasonable

Cons: Bathroom is a little outdated

Pros: The staff is super friendly and helpful, only a few minutes by car to the airport which is handy. room was a good size with fridge and I love how the hotel has a 7/11

Cons: you have to pay 16$ per person to use the pool which should just be included. You also have to wear a swim cap to get in the pool.

Pros: Beds, gardens, staff speed of service and knowledge esp. Joshi and Su.

Cons: Room - Lack of ventilation in general but especially in the bathroom. It was not a pleasant experience. Almost nauseating. Food - Overpriced, tasteless, food. Even the fries had no taste. I expected a lot more from Hilton Chefs. We spent ¥22000 on dinner for pizzas and fries - we have had so much better for much less. It truly was a disappointing experience. Breakfast was no better. You are better off buying something from the 7-11 convenient store on site.

Pros: I was given free wifi

Cons: Imy stay was supposed to be a surprise for a friends birthday, but when my friend called, the reception told my information. PRIVACY

Pros: Breakfast was good

Cons: Wifi and swimming pool have charges to use

Pros: Good

Cons: I liked it

Pros: Great staff on reception, very helpful

Cons: Everything was perfect, perhaps the bathroom could be updated

Pros: The bed was very comfortable, great breakfast

Cons: Everything was perfect

Pros: Location

Cons: Could not find my reservation on arrival after a 19 hour flight.

Pros: Breakfast was fine.

Pros: Shuttle to the airport

Cons: room smelled of mold. Most restaurants were closed. They charge a fee and a high one for Wi-Fi which is outrageous these days. Very disappointing experience.

Pros: Despite the 70s-inspired duvet, the room was actually modern and clean. The staff doesn’t speak much English, but they’re still polite and friendly.

Cons: The bed was pretty hard and stiff, but I was able to sleep on top of the covers and use the blankets from the other bed and still got a good nights sleep.

Pros: Clean, location (easy to get to), helpful staff, most things are available on the property.

Cons: Close to the airport (noise), but distant to a town.

Pros: Free shuttle from Narita Airport. Comfortable and clean, although the furnishings did look a bit old-fashioned.

Cons: The location is close to the airport but there's nothing nearby the hotel. So do not expect to roam around the area at night unless you're looking to rent a car or go into other nearby hotels.

Pros: The Inn was very comfortable and quiet. Extremely clean. The proximity to the airport was also very good.

Cons: I was not offered a non smoking room and had to breath the stench of cigarette smoke during the whole stay. I'm not sure if they even have non-smoking rooms come to think of it. Be warned, non-smokers.

Pros: Inexpensive Clean accommodations Very friendly and helpful staff Shuttle bus service to airport

Cons: Farther away from the airport than expected Aging property

Pros: Bathroom was spacious and clean

Cons: More pillows would be nice.

Pros: The room was clean and comfortable, and like other airport hotels in Tokyo, was capable of being completely blacked out with sliding shutters.

Cons: I paid for a room that included breakfast for a day stay on a 13.5 hour layover, but breakfast stopped at 930. I arrived at 10. The restaurant wasn't even open, so I had to eat food from the lobby convenience store, which was only okay. Since this hotel offers day stays for such travelers, they should have better hours for the restaurant, or not charge people for meals they can't eat. My room was right next to the elevator and quite noisy, so luckily I had earplugs. Also, when I walked up the staff was unfriendly, saying that rooms were all booked before I could even say I had a reservation. Even when I did say I had a reservation, the lady seemed like I might not be able to get a room, and overall seemed unenthusiastic about helping me. This attitude was definitely a strange anomaly to encounter in Japan, not at all the usual level of politeness, so they should probably improve their customer service.

Pros: This was the cheapest hotel we stayed at in Japan (we went to Hokkaido for tourism) and it included a free airport shuttle, breakfast, and lots of toiletries — even a razor — which we really needed. Great value for the price.

Cons: Sort of a small bathroom

Pros: Great value! For what we paid, I was pleasantly surprised.

Cons: Wish they had a fitness center

Pros: Staff were excellent, very helpful and friendly. The room was good size and the bed was very comfortable. We missed the airport shuttle but a couple of mins so they gave us a complementary taxi voucher. This hotel is the best value for money on our 1 month travels!

Pros: Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well.

Cons: Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!

Pros: Friendly, efficient staff. Excellent value. Free shuttle from airport. Very close to the airport. Restaurant and garden on premises. Kimonos provided for each guest to use during stay. Would stay there again.

Cons: Dirty air vent. Bathroom floor and sink were not as clean as they could have been. No wash rags. Could feel springs through mattresses. Only one pillow per guest.

Pros: spacious room and english speaking/ helpful receptionist

Cons: bath tub is dirty :-( I took a dip then realized that the water is too murky!

Pros: No frills hotel, I got 2 nights for $60ish USD, cheaper than the capsule hotel and probably more comfortable than the capsule. Employees were great. There's a 7/11 in walking distance.

Cons: None really, except the mainland Chinese guests. Rude and loud. Can't really do anything about that.

Pros: Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious.

Cons: This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising

Pros: Even though the hotel was away from Narita station,the frequent shuttle bus made us possible moving around.

Pros: Convenient airport shuttle.

Cons: Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.

Pros: clean, well appointed room with good wifi internet connection; convenience store downstairs, free convenient airport shuttle

Pros: Koi pond

Cons: The nasty sheets, comforter wasn't clean and the bathroom was grimy

Pros: Spacious room for a great price and free shuttles from airport and to Narita city.

Pros: Staff.

Cons: No restaurant (closed Mondays) and no restaurants nearby. REALLY inconvenient.

Pros: Location

Cons: I got charged twice showed up and they had two reservations I only needed one and now it's a disaster to try and get my refund