Santa Monica hotels near Santa Monica Pier

Cons: Only complaint was the walls are thin and you can hear neighbors

Cons: Taxes, fees, and parking added ~$100 to an already-pricey room. We were also somehow billed for minibar purchases we did not make.

Cons: The stupid snack and mini bar set-up... Too much stuff around the room. I don't want to be bombarded with things to buy when I'm in a private room.

Cons: Construction noise made sleeping difficult.

Cons: No lobby to speak of because it was undergoing renovation.

Cons: Just dated a bit, and hotels are hotels, noisy and overpriced. That is why Airbnbs are so cool.

Cons: Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.

Cons: Bathroom a bit basic, shower not great

Cons: There was a weird smell, akin to a cheap casino, throughout the hotel for the duration of our stay. Other than that it was fine.

Cons: Hotel was tired , carpet needs replacing, very tired

Cons: Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.

Cons: Entire hotel needs serious updating. Renovation long overdue. Position of pool limits ability to get sun (blocked by buildings).

Cons: Property, decor, food & beverga and amenities are in need of a serious renovation. This is currently far from many other JW Marriott luxe experiences I have had.

Cons: Shower would flood whenever we used it and the toilet kept malfunctioning.

Cons: The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.

Cons: We had no complaints.

Cons: Dining room a bit small but didn’t matter to me.

Cons: Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd

Cons: Not the best smelling hotel. The hallways definitely have that old, musty vegas hotel smell going on. Probably time for new carpet.

Cons: Inattentive staff, old facilities, loud banging noises, faulty electric generators wake you up in the middle of the night, not great location.

Cons: Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.

Cons: Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.

Cons: For the price, I was hoping for a slightly more luxurious room with a more unique touch but the location and the rest of the hotel made up for it!

Cons: Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.

Cons: The staff was extremely rude, flowers were delivered to me that I didn't get untill a day and a half later, room service was poor, room is dirty, I would rate this a two star hotel.