Hotel Carmel

It was close to everything.

The place is very tired. Room was very small you could walk freely around the bed. There was only one PowerPoint we could use which was in the bathroom. The carpets are very old, and the room was quite smelly. We couldn't check in until right on 3pm, and then, some of the rooms still weren't ready, and there were many people waiting. The entrance is actually on a different street to what the hotel address is which made it very very hard to find.

Staff was friendly and helpful. Proximity to the promenade and the beach was great. But hard to enjoy without sleep.

The place is run down. Old furniture and mattresses. And really felt like the furniture didn't really fit in the rooms. Why is there a footboard on the bed that sticks out 8 inches at chin height? And the NOISE. Downtown Santa Monica is loud. I expected some noise. They put us right above the alley backed up against a bar. So party until 2 am, then delivery trucks at 6 am. So only a 4-hour window for sleep. And the walls and windows are old and have not been updated, so they are thin and do nothing to block out noise. The pillows were also old and lumpy. And the bed was too small for the room.

The staff was very friendly and helpful. The location was great, not too far from the pier and very close to the Promenade.

For the price we paid for the room, the parking should have been included. The lobby was beautiful, but it seemed as though it was just a ruse as the rooms and the rest of the hotel was not upkept very well.