Book Payless car hires in Arlington

Pros: The car was fine, drop off was efficient

Cons: The car seat I ordered never arrived after being told by the employee it would be sent up. After waiting with my infant for 20 mins in 100 deg heat I walked back to ask for help. I was told to get it myself and no one could help me install it. I will never use Payless or any affiliates again!

Cons: Pick up AND drop off took over an hour each. Extremely slow and incompetent staff. Would not recommend this company.

Pros: Check in was fast, but we were pushed to upgrade our car. I felt that was unnecessary.

Cons: The car was filthy and smelled like cigarettes. Cost was too much for what we got.

Cons: Service at DCA is fine. However when I booked the rental the estimate was 337.00. My credit card was charged 581.00. I have called Payless 3 times and still am unable to get an explanation or even an itemized receipt. This is unacceptable.

Pros: The car was nice and clean

Cons: It was very difficult to find in the DC airport. The signage was very unclear as to how to get to the counter, then also, where to go once you checked in. The return was much easier. I also ended up paying double what I was quoted at because of the insurance on the vehicle.

fuel service charge for car with full tank of gas

Pros: the car was good

Cons: Immediately prior to returning the vehicle, i went to a gas station close to the airport to fill the tank. Upon returning the vehicle I saw a fuel service charge on my receipt. When I asked about it I was told the tank was not full, even as I was looking directly at the indicator which clearly demonstrated it was. After some arguing a manager made a note on my receipt to have the fuel charge removed, but told me to go talk to the service counter - which would have required standing in a long line. I left and am calling my credit card company regarding the fraudulent fuel charge.