Guest reviews
Overall rating
6,4
Good
Based on 83 reviews
Cleanliness
6,8
Comfort
7,1
Pick-up/Drop-off
5,9
Value for money
6,6
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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8,0
Pros: Professional and courteous staff. Very easy drop off.
review from
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2,0
Pros: The car was very very old and beat up
Cons: new or more clean car
review from
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10,0
Pros: Pick up was easy and very pleasant. Drop off was a little confusing and staff were less friendly.
review from
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10,0
Rouge Rental
Pros: Nice car, easy pick up, good value for my money.
Cons: The airport is a maze.
review from
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4,4
Pros: The car was fine, drop off was efficient
Cons: The car seat I ordered never arrived after being told by the employee it would be sent up. After waiting with my infant for 20 mins in 100 deg heat I walked back to ask for help. I was told to get it myself and no one could help me install it. I will never use Payless or any affiliates again!
review from
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9,6
Pros: Problem free
review from
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4,4
Cons: Pick up AND drop off took over an hour each. Extremely slow and incompetent staff. Would not recommend this company.
review from
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4,0
Pros: Check in was fast, but we were pushed to upgrade our car. I felt that was unnecessary.
Cons: The car was filthy and smelled like cigarettes. Cost was too much for what we got.
review from
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5,6
Cons: Service at DCA is fine. However when I booked the rental the estimate was 337.00. My credit card was charged 581.00. I have called Payless 3 times and still am unable to get an explanation or even an itemized receipt. This is unacceptable.
review from
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5,2
Pros: The car was nice and clean
Cons: It was very difficult to find in the DC airport. The signage was very unclear as to how to get to the counter, then also, where to go once you checked in. The return was much easier. I also ended up paying double what I was quoted at because of the insurance on the vehicle.
review from
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9,6
Pros: Desk agent was very nice and helpful! The location at Regan at the DC airport is super close to the terminal and I got in and out quickly
Cons: The drop off was just a bit disorganized it seemed but I was still on my way to my flight pretty quickly.
review from
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5,2
fuel service charge for car with full tank of gas
Pros: the car was good
Cons: Immediately prior to returning the vehicle, i went to a gas station close to the airport to fill the tank. Upon returning the vehicle I saw a fuel service charge on my receipt. When I asked about it I was told the tank was not full, even as I was looking directly at the indicator which clearly demonstrated it was. After some arguing a manager made a note on my receipt to have the fuel charge removed, but told me to go talk to the service counter - which would have required standing in a long line. I left and am calling my credit card company regarding the fraudulent fuel charge.
review from
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10,0
Pros: Pick up was easy and very pleasant. Drop off was a little confusing and staff were less friendly.
review from
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10,0
Rouge Rental
Pros: Nice car, easy pick up, good value for my money.
Cons: The airport is a maze.
review from
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9,6
Pros: Problem free
review from
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9,6
Pros: Desk agent was very nice and helpful! The location at Regan at the DC airport is super close to the terminal and I got in and out quickly
Cons: The drop off was just a bit disorganized it seemed but I was still on my way to my flight pretty quickly.
review from
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2,0
Pros: The car was very very old and beat up
Cons: new or more clean car
review from
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4,4
Pros: The car was fine, drop off was efficient
Cons: The car seat I ordered never arrived after being told by the employee it would be sent up. After waiting with my infant for 20 mins in 100 deg heat I walked back to ask for help. I was told to get it myself and no one could help me install it. I will never use Payless or any affiliates again!
review from
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4,4
Cons: Pick up AND drop off took over an hour each. Extremely slow and incompetent staff. Would not recommend this company.
review from
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4,0
Pros: Check in was fast, but we were pushed to upgrade our car. I felt that was unnecessary.
Cons: The car was filthy and smelled like cigarettes. Cost was too much for what we got.
review from
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5,6
Cons: Service at DCA is fine. However when I booked the rental the estimate was 337.00. My credit card was charged 581.00. I have called Payless 3 times and still am unable to get an explanation or even an itemized receipt. This is unacceptable.
review from
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5,2
Pros: The car was nice and clean
Cons: It was very difficult to find in the DC airport. The signage was very unclear as to how to get to the counter, then also, where to go once you checked in. The return was much easier. I also ended up paying double what I was quoted at because of the insurance on the vehicle.
review from
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5,2
fuel service charge for car with full tank of gas
Pros: the car was good
Cons: Immediately prior to returning the vehicle, i went to a gas station close to the airport to fill the tank. Upon returning the vehicle I saw a fuel service charge on my receipt. When I asked about it I was told the tank was not full, even as I was looking directly at the indicator which clearly demonstrated it was. After some arguing a manager made a note on my receipt to have the fuel charge removed, but told me to go talk to the service counter - which would have required standing in a long line. I left and am calling my credit card company regarding the fraudulent fuel charge.
review from
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Where can I find Payless hire cars in Arlington?
2500 National Avenue, Payless car hire
Address
2500 National AvenuePhone
+1 800 729 5377FAQs about hiring a car from Payless in Arlington
How many car hire locations does Payless have in Arlington?
Payless has 1 car hire location in Arlington. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
No (according to our data)
Does Payless have a car hire location at the airport: Reagan-National Airport (DCA)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes