Guest reviews
Overall rating
7,6
Good
Based on 2 305 reviews
Cleanliness
7,8
Comfort
8,0
Pickup/dropoff
7,5
Value for money
7,6
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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6,4
Cons: Took 30+ minutes to drop off the car
review from
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9,2
Cons: We thought we were renting a 10 passenger van so we would have enough open space to put luggage, instead we got a 12 passenger where we had to lift heavy the luggage for 11 days over the back seat and store it "on" the seat.
review from
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9,6
Pros: Staff at the Fashion Centre location is always helpful and friendly.
Cons: Just wish they had longer hours during the weekend. Otherwise, Tommy and hi crew are excellent.
review from
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5,2
Pros: Checkout counter and check-in staff were courteous and efficient. Car was upgraded and fine. Checking staff
Cons: The entire experience was destroyed by 1) the hour wait in line to get to a desk agent and 2) the discourteous and arrogant staff member that I politely approached about getting more desk agents to service the lined-up customers. I have not used Avis for several years and will NOT use them again.
review from
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4,0
Did not receive the car I reserved
Pros: Avis counter representative was very friendly and helpful.
Cons: I reserved an SUV and the only cars available were mid-size. The Corolla I was given was much too small for my height and uncomfortable to drive.
review from
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10,0
Budget car rental both the pick up agent and the drop off agent we’re
Pros: Budget car rental both the pick up agent and the drop off agent were very efficient and friendlyThe car is clean and worked well
Cons: Everything was good
review from
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4,8
Deceptive Pricing
Cons: The price I ended up paying was DOUBLE what I was quoted. I felt deliberately deceived.
review from
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6,0
Cons: Waiting for cars to become available.
review from
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2,0
Not a really upgrade!
Pros: None
Cons: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.
review from
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2,4
Cons: No body knew what they were doing and i wasted 1 hr at the airport
review from
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6,0
Pros: The car was fine, but four things which were sub-par: 1) Pickup - a line at the counter when there weren't lines at other car rental places. When I inquired about hourly/daily rate if turned in late, the manager started in on some kind of overlapping circles comparison, I think to explain why it is better to book with Avis directly. 2) Fuel level at pickup was 7/8, NOT FULL. 3) Drop-off was backed up and the person handling was just telling people to leave leave keys in car and full contract. That is a bit weird because I would prefer to have something in writing in case there is a problem. No receipt given. I wasn't able to explain that the tank started at 7/8. I left more than that, it had been about 50 miles since fillip and still showing full but I don't want to be charged later.
Cons: Decent price for the car.
review from
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10,0
Pros: All went well.
Cons: Difficult to understand the lady at the dropoff at Reagan airport.
review from
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9,2
Cons: We thought we were renting a 10 passenger van so we would have enough open space to put luggage, instead we got a 12 passenger where we had to lift heavy the luggage for 11 days over the back seat and store it "on" the seat.
review from
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9,6
Pros: Staff at the Fashion Centre location is always helpful and friendly.
Cons: Just wish they had longer hours during the weekend. Otherwise, Tommy and hi crew are excellent.
review from
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10,0
Budget car rental both the pick up agent and the drop off agent we’re
Pros: Budget car rental both the pick up agent and the drop off agent were very efficient and friendlyThe car is clean and worked well
Cons: Everything was good
review from
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10,0
Pros: All went well.
Cons: Difficult to understand the lady at the dropoff at Reagan airport.
review from
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6,4
Cons: Took 30+ minutes to drop off the car
review from
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5,2
Pros: Checkout counter and check-in staff were courteous and efficient. Car was upgraded and fine. Checking staff
Cons: The entire experience was destroyed by 1) the hour wait in line to get to a desk agent and 2) the discourteous and arrogant staff member that I politely approached about getting more desk agents to service the lined-up customers. I have not used Avis for several years and will NOT use them again.
review from
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4,0
Did not receive the car I reserved
Pros: Avis counter representative was very friendly and helpful.
Cons: I reserved an SUV and the only cars available were mid-size. The Corolla I was given was much too small for my height and uncomfortable to drive.
review from
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4,8
Deceptive Pricing
Cons: The price I ended up paying was DOUBLE what I was quoted. I felt deliberately deceived.
review from
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6,0
Cons: Waiting for cars to become available.
review from
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2,0
Not a really upgrade!
Pros: None
Cons: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.
review from
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2,4
Cons: No body knew what they were doing and i wasted 1 hr at the airport
review from
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6,0
Pros: The car was fine, but four things which were sub-par: 1) Pickup - a line at the counter when there weren't lines at other car rental places. When I inquired about hourly/daily rate if turned in late, the manager started in on some kind of overlapping circles comparison, I think to explain why it is better to book with Avis directly. 2) Fuel level at pickup was 7/8, NOT FULL. 3) Drop-off was backed up and the person handling was just telling people to leave leave keys in car and full contract. That is a bit weird because I would prefer to have something in writing in case there is a problem. No receipt given. I wasn't able to explain that the tank started at 7/8. I left more than that, it had been about 50 miles since fillip and still showing full but I don't want to be charged later.
Cons: Decent price for the car.
review from
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Where can I find Avis hire cars in Arlington?
2500 National Avenue, Avis car hire
Address
2500 National AvenuePhone
+1 703 419 5815FAQs about hiring a car from Avis in Arlington
How many car hire locations does Avis have in Arlington?
Avis has 3 car hire locations in Arlington. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Avis have a car hire location at the airport: Reagan-National Airport (DCA)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes
