Guest reviews
Overall rating
8,3
Excellent
Based on 32 reviews
Cleanliness
8,3
Comfort
8,5
Pick-up/Drop-off
8,2
Value for money
8,3
Pros
"staff was friendly and helpful."
(in 288 reviews)
"pickup and drop-off were very easy."
(in 235 reviews)
"Customer service was excellent in helping"
(in 62 reviews)
Cons
"No cars available despite confirmation."
(in 42 reviews)
"It was a bad experience"
(in 36 reviews)
"I didn’t even get the car!"
(in 248 reviews)
Recent reviews
Traveller rating
8
3
4
2
0
Find reviews that mention:
customer service
credit card
car was clean
car available
quick and easy
great car
great experience
easy drop
staff was helpful
mandatory insurance
great service
great price
-
8,0
Concerned they would charge more!
Pros: In trying to make up for not having our premium SUV which I reserved, National charged us for the small SUV.
Cons: We had such a terrible experience when we picked up a vehicle and then had to drive 2 hours to get what we had originally reserved that I was afraid they would charge us more when we turned in the vehicle but to my surprise, they did not charge us more. Drop off went well.
review from
-
6,4
Pros: Easy pick up and drop off.
Cons: We did not get the car we asked for. We were told we were going to get a super-cab (four full doors), but we got a crew cab. Very small for our bags/my daughter. I specifically asked for the larger car when I made the reservation. When I told the desk at National that it was too small, they told me I could get a Toyota Sequoia for %150 ADDITIONAL a day. Unbelievable.
review from
-
6,0
A long wait at the pickup counter. Aggressive up - sell.
Pros: value
Cons: National undercuts everybody on Kayak then at the pick up counter they aggressively try to up - sell. Not cool.
review from
-
10,0
Great vehicle for a long road trip
Pros: Excellent service at the rental counter in the Bozeman MT airport. Clean and super comfortable vehicle (we are Subaru and MiniCooper drivers and had never driven a Kia) was perfect for a 2ooo mile road trip. No problems at all!
review from
-
7,6
Pros: Room for 3 plus fishing gear
Cons: Warning lights repeatedly came on, and then off -- emissions control, tires, other symbols
review from
-
4,4
Rediculously long wait
Pros: Had to stand in line for over an hour and a half to pick up rental car. Other car rental counters had little to no wait at all. If I could have cancelled my reservation I would have on the spot.
Cons: Read above.
review from
-
8,4
Cons: The car and windshield were not cleaned of residual insect and plant droppings.
review from
-
10,0
New Car!!!
Pros: What luck?! We got a new car. We were the second renters (based on mileage). Who could ask for anything more?
review from
-
10,0
Surprised with a great vehicle
Pros: Nicely surprised with an excellent vehicle. Great value! Process was fast and easy.
review from
-
10,0
Great experience.
Pros: Very helpful agents, smooth process, great vehicle..all around great experience. Thank you.
Cons: N/A
review from
-
3,6
too expesive poor customer service at the counter
Pros: 4x4
Cons: the 4x4 did not always work or come out of 4x4 in the snow. we had to stop and back-up for it to disengage. the defroster and back windows were not working and stayed iced up on the inside we were promised a the largest 4x4 ford expedition 8 - 9 passangers and luggage but received a Toyota Sequoia
review from
-
4,4
Reserve a full size, get a van!
Pros: The second customer service person I worked with was very helpful and friendly.
Cons: The first customer service person I had to deal with was very arrogant and un-helpful. I had reserved a full size car a month before I arrived and he gave me a mini-van (on the large-ish side). When I complained he said that it was an upgrade and the fuel economy was the same for a car and a mini-van
review from