Guest reviews
Overall rating
7,4
Good
Based on 4 220 reviews
Cleanliness
7,7
Comfort
7,6
Pick-up/Drop-off
7,1
Value for money
6,9
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
10
3
5
2
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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6,8
Pros: Clearly tell guests expectations and check in/out process.
Cons: Communication was poor at check in. Agent was extremely “grumpy” and check out was a key drop which was fine but we had no idea. Thus, we showed up to the airport 45 minutes earlier than necessary (in the wee hours of the morning), to return the car only to learn that there would be no inspection or formalities.
review from
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8,0
Pros: Staff was very friendly. Since it’s winter I asked for a car with good tires and the agent said I’ll give you a new car then. Drop off was very easy and quick.
Cons: My only complaint - there was no agent at the Budget desk. I had to wait about 30 minutes. My flight was late but there were several people who had Budget reservations. They should have known we were coming.
review from
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2,0
Pros: I selected a standard SUV, but when I arrived I was told all standard SUVs with 4WD were already rented out. I was up-charged $20/day for a larger (which I did not want) SUV with 4WD. In total I paid $100 more for the rental. Seems like a classic bait and switch scam.
Cons: To have not been scammed an extra $100. I would like to be refunded that amount.
review from
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10,0
Pros: staff friendly .drop off a breeze
Cons: really super easy
review from
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6,0
Cons: Still don’t have a receipt. Standard practice is to email the renter the receipt after turning in car.
review from
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4,0
Cons: Staff was not friendly and very unprofessional. Staff refused to do walk around of vehicle with me. I was stuck in the snow for 5 hours with a flat tire. Had to contact roadside assistance several times and they didn’t send someone over until almost midnight. I called the for the first time at 623pm
review from
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8,0
Pros: Staff was helpful
Cons: Everything was ok
review from
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8,8
Pros: We received a free upgrade.
Cons: The car was not really clean, but still ok
review from
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5,2
Cons: Car style was not available. I was offered a smaller car. Ultimately was given a dirty car that I had requested. I did receive a “free” tank of gas, but car was almost empty when I got it. Probably not use again.
review from
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10,0
Pros: Quick and close pickup. No shuttle needed and just a short walk to the car. Clean is an understatement, as the car only had 3 miles on it. Return was smooth with a close by drop location.
review from
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8,8
Pros: My pick up was very smooth and I did a one way rental so I was happy with the price for having to take it to a different location.
Cons: The only hiccup I had was when dropping off my car the reservation number was unreadable from the print out so we had difficulty finding my reservation in the computer. When I called my pick up location they were very helpful and gave me the right one.
review from
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8,4
Pros: They allowed us to upgrade to a 4 wheel drive
Cons: We had to wait 40 min. in line to get the car
review from
Other suppliers in Belgrade scored
Where can I find Budget hire cars in Belgrade?
850 Gallatin Field Rd, Suite 2, Budget car hire
Address
850 Gallatin Field Rd, Suite 2Hours
| Monday | 07:00 - 22:00 |
| Tuesday | 07:00 - 22:00 |
| Wednesday | 07:00 - 22:00 |
| Thursday | 07:00 - 22:00 |
| Friday | 07:00 - 22:00 |
| Saturday | 07:00 - 22:00 |
| Sunday | 07:00 - 22:00 |