Car hire at Butte Silver Bow Co Airport

Not what we were promised

Pros: We clearly asked for a vehicle that sat 8. Since we have 8 in our family. They promised us such a vehicle. They failed to deliver. And they could not have cared less. So we drove around all weekend with two kids strapped into one seat, dangerous and illegal. We had no recourse.

Cons: We clearly asked for a vehicle that sat 8. Since we have 8 in our family. They promised us such a vehicle. They failed to deliver. And they could not have cared less. So we drove around all weekend with two kids strapped into one seat, dangerous and illegal. We had no recourse.

Over Charged Us

Pros: Gave us the car we requested.

Cons: The check in took forever, one slow person working. Checking out was easy. What was bad was an extra $750 charge, that we noticed on our credit card 5 days later. When we called they said it's because we returned it to the wrong city. Which was in correct according to my reservation. Also we only rented it to drive a one hour trip. And that's what they charge for a one hour trip?!! Wow.

He told me it was no problem to drop it off late..

Pros: The employee who I called on Sun. AM to advise him that NV. 93 out of Wells was CLOSED due to a dam bursting (!!!), and that I needed to let them know this would cause me to have to re-route through Salt Lake City to Hwy. 15 Northbound & possibly miss my 5 PM. dropoff Sun. at Butte airport said, "no problem, just drop the keys in the box with your paperwork, we will be closed and we don't know what time you dropped it off because we are closed." BUT- he was there when I got to the airport at 10 PM, accepted the keys, chatted about the fact I had called the day BEFORE and then handed me the receipt- and I didn't read it till the next day ( sorry, I was a LITTLE tired) when I saw they had thoughtfully CHARGED ME FOR AN ENTIRE NEXT DAY! So I went back Monday morning to ask them to correct it- and the same employee who I had called Sat., dropped off the truck to Sun. said the manager would be in later and could be help me? I said I thought it was WRONG to charge me for another whole day when I had CALLED THEM TO ASK FOR A LATE DROPOFF & HAD BEEN TOLD IT WAS NO PROBLEM! He shrugged, and said I needed to speak with the manager. So I called later Mon. (no manager, same guy answered) and then Tuesday (no manager, same guy answered) I am not a whiner, but $280 extra after being told all was well? Mystery manager, not there when I was told to call back- twice? I am usually easy to please but this one frosts my cake... Will call Avis corporate and actually write a letter.

Cons: See above!

No fue lo que nos prometieron

Pros: Claramente pedimos un vehículo que se sentó 8. Desde que tenemos 8 en nuestra familia. Nos prometieron un vehículo de este tipo. No lograron cumplir. Y no podían haber tenido menos cuidado. Así que fuimos todo el fin de semana con dos niños atados en un asiento, peligroso e ilegal. No tuvimos ningún recurso.

Cons: Claramente pedimos un vehículo que se sentó 8. Desde que tenemos 8 en nuestra familia. Nos prometieron un vehículo de este tipo. No lograron cumplir. Y no podían haber tenido menos cuidado. Así que fuimos todo el fin de semana con dos niños atados en un asiento, peligroso e ilegal. No tuvimos ningún recurso.

Sobre nos cargó

Pros: Nos dio el coche que solicitamos.

Cons: El check in tomó para siempre, una persona lenta trabajando. El chequeo fue fácil. Lo malo fue un cargo adicional de $750, que notamos en nuestra tarjeta de crédito 5 días después. Cuando llamamos, dijeron que es porque lo volvimos a la ciudad equivocada. Que estaba en la correcta de acuerdo a mi reserva. También lo alquilamos sólo para conducir un viaje de una hora. Y eso es lo que cobran por un viaje de una hora?!! WOW.