Serene Vegas

Horrible experience

cheap price on weekdays

Employee gave me the wrong room and I had to come back up to complain and get a room change. No employee would help me with my luggage but thought it was ok to tell me to go around them mopping in the middle of the day and not to take the ramp, take the stairs. Employee also charged the wrong card and told me the wrong information about a payment I made. I heard she got fired because she was training and messing up so much. The girl would just make up information instead of asking someone as well. I have never had such a bad experience at a hotel. Makes me upset because you are reasonably priced but if the service isn't good I would rather pay more somewhere else.

I liked the Sheri feel of the Rumor.

I only stayed one night and wasn't refunded for my other night.

Very shady

Allowed dogs with no extra charge

everything was shady. I did not even feel comfortable leaving my belongings and going to the strip. As soon as I pulled into the lot there was 4 people getting arrested. Hotel staff is unprofessional. Doors to get into buildings are broken. Security is sketchy. And A LOT of hoodrats around the building smoking pot

Would Not Stay Here Again

location

stains on floors & walls, dirt, thin sheets as blankets, one pillow smelled of sweat or mildew, loud, smokers

Save your money

Not much! The leaky shower nope. Broken lamp uh uh. No blankets hmmm

This was a RIP OFF. Understaffed no blankets and it was 30 degrees ourmoce. 389 bucks for New Year's Eve. They have nothing but you can cross the street to a real hotel at the hard rock and use their gym or get a cab or eat for that matter. If you are trying to save money go to the days inn. When asked for our money back to change hotels they said no. Every single person in line had questions about the fees or charges and literally watched three other couples leave angry. Airport noise nonstop to the point where you can't sleep. Grounds were blah although winter the other places we stayed seemed to keep it up. Maids at like 7 am Regaurdless of do not disturb sign. Everything you could complain about it's here. Good luck but it's to far from everything for the price. Super crappy

Toni (female) at the front desk was awesome and was very helpful to us. The cleaning staff was also very friendly! Although we were a bit disappointed when we called front desk a few times for minor things and they were never brought to our room. Cool decor in the rooms, nice pool set-up, the dj in the back was also very chique.

The lack or speed of the customer service in getting anything serviced to our room.