
LATAM Airlines information
IATA code | LA |
---|---|
Routes | 133 |
Top route | Santiago Arturo Merino Benitez to Antofagasta Cerro Moreno |
Airports served | 48 |
Top airport | Santiago Arturo Merino Benitez |
LATAM Airlines traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4,6
LATAM BEST AND WORST
Pros: THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA
Cons: FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD
review from -
5,5
Pros: The crew that flew us there was great
Cons: they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason.
review from -
9,6
Pros: Friendly staff clean cabin
Cons: Not much
review from -
6,5
Pros: Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous
Cons: The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion
review from -
2,0
An unreliable and uncommunicative Account
Pros: Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop.
Cons: LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”
review from -
8,0
Cons: Low cost, no frills, but on time. It's what we want and they delivered that today.
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10,0
Pros: Very pleasant and professional crew.
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7,6
Pros: Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines.
Cons: Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often.
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3,6
Cons: Bad
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2,6
Cons: Bad
review from -
9,6
Pros: Seats were fairly comfortable. Almost all seats on planes are tightly crammed together.
Cons: More options of TV shows to watch.
review from -
9,6
Pros: Seats are fairly comfortable. Almost all planes have seats crammed too close together.
Cons: More choices of TV shows to watch.
review from -
10,0
Cons: Flight arrived about 15 minutes late.
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2,0
Pros: When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time.
Cons: Communication was lacking...
review from -
4,4
Cons: The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on.
review from -
10,0
Pros: Didn’t have to pay for our carry on bags where we did have to pay ridiculous 38$ us for one of our carry on because it was slightly too big
Cons: Scolded by check in agent for being late, when there was well enough time to make it if plane was on time. It was actually 30 min late, so it was totally unnecessary. Forced to check our bags but they did make the transfer and picked up fast at Cusco.
review from -
10,0
Pros: the good treatment of the staff
Cons: the flight schedule at dawn is usually a bit tired
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10,0
Pros: Everything on time. 30 minutes ahead of schudle
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4,3
Pros: On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up.
Cons: That they would have turned down the temperature and immediately provided water.
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10,0
Pros: Business Class, seat 1L. Comfortable flight. Arrived well rested.
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5,2
Cons: The seats were very uncomfortable and cramped.
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10,0
Pros: Crew were amazing and helpful.
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9,6
Pros: Crew were amazing, always helpful.
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6,0
Cons: The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance.
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8,3
Cons: Space!!!!
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2,6
Pros: Nothing
Cons: Get a plane that actually works.
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2,0
Pros: The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff.
Cons: Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board.
review from -
2,0
Cons: El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM
review from -
8,0
Pros: Had to pay extra for my luggage I was only allowed one when it was always two.
Cons: Having more student deals.
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10,0
Cons: ´
review from -
10,0
Cons: Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out.
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10,0
Pros: Very smooth, great staff.
Cons: Water available in waiting area.
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2,0
Pros: The flight was canceled and Latam did nothing to help get me on a new flight.
Cons: Latam has zero customer service skills I went around and around in circles trying to get a new flight.
review from -
7,6
Pros: it was ok flight, but on time, very important to me
Cons: the food... cream cracker and very sweet cake...
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8,0
Pros: Efficient processes
Cons: More diverse snacks
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8,0
Cons: More diverse snacks/drinks.
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10,0
Pros: Comfortable, quiet Boeing 787-9 plane. Good food. Timely.
review from -
10,0
Pros: Great Airplane i felt awesome tha movies the food everything was great with this flight
Cons: nothing, maybe the Airport at Hanga Roa because we wait so much time!
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10,0
Pros: I love the airplane, the service and the food. Was a GREAT AIRLINE!
Cons: Maybe innovation...
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5,0
Pros: Nothing. It was a short flight with nothing special to mention.
Cons: The flight actually leaving on time and not half an hour late.
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8,0
Pros: Everything was ok
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8,0
Cons: Menos tiempo en las escalas
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8,0
Cons: The food .
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7,6
Cons: They always on time
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10,0
Pros: Good seat. Nice aircraft Helpful check in.
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3,0
Cons: Don’t charge for seat selection. Every passenger deserves to choose their own comfort.
review from -
10,0
Pros: The crew was very friendly and attentive.
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2,4
Cons: I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs
review from -
8,0
Pros: Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time.
Cons: The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much.
review from -
6,8
Cons: food.
review from -
0,0
Pros: nothing, it was awful
Cons: 4 hour delay for no reason, no vouchers for food or anything.
review from -
2,6
Pros: Nothing
Cons: They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits.
review from -
9,3
Cons: Food quality can be improved a little
review from -
7,0
Pros: The food
Cons: The spaces
review from -
2,6
Cons: They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee
review from -
2,0
Terrible
Pros: The worst flight in my life
Cons: Everything
review from -
9,0
Cons: With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!
review from -
10,0
Pros: The crew was very friendly! The seat was great!
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4,0
Cons: suitcase came in torn, cut and did not want to compesate
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3,0
Pros: Nothing much, really.
Cons: Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund.
review from
-
9,6
Pros: Friendly staff clean cabin
Cons: Not much
review from -
10,0
Pros: Very pleasant and professional crew.
review from -
9,6
Pros: Seats were fairly comfortable. Almost all seats on planes are tightly crammed together.
Cons: More options of TV shows to watch.
review from -
9,6
Pros: Seats are fairly comfortable. Almost all planes have seats crammed too close together.
Cons: More choices of TV shows to watch.
review from -
10,0
Cons: Flight arrived about 15 minutes late.
review from -
10,0
Pros: Didn’t have to pay for our carry on bags where we did have to pay ridiculous 38$ us for one of our carry on because it was slightly too big
Cons: Scolded by check in agent for being late, when there was well enough time to make it if plane was on time. It was actually 30 min late, so it was totally unnecessary. Forced to check our bags but they did make the transfer and picked up fast at Cusco.
review from -
10,0
Pros: the good treatment of the staff
Cons: the flight schedule at dawn is usually a bit tired
review from -
10,0
Pros: Everything on time. 30 minutes ahead of schudle
review from -
10,0
Pros: Business Class, seat 1L. Comfortable flight. Arrived well rested.
review from -
10,0
Pros: Crew were amazing and helpful.
review from -
9,6
Pros: Crew were amazing, always helpful.
review from -
10,0
Cons: ´
review from -
10,0
Cons: Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out.
review from -
10,0
Pros: Very smooth, great staff.
Cons: Water available in waiting area.
review from -
10,0
Pros: Comfortable, quiet Boeing 787-9 plane. Good food. Timely.
review from -
10,0
Pros: Great Airplane i felt awesome tha movies the food everything was great with this flight
Cons: nothing, maybe the Airport at Hanga Roa because we wait so much time!
review from -
10,0
Pros: I love the airplane, the service and the food. Was a GREAT AIRLINE!
Cons: Maybe innovation...
review from -
10,0
Pros: Good seat. Nice aircraft Helpful check in.
review from -
10,0
Pros: The crew was very friendly and attentive.
review from -
9,3
Cons: Food quality can be improved a little
review from -
9,0
Cons: With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!
review from -
10,0
Pros: The crew was very friendly! The seat was great!
review from
-
8,0
Cons: Low cost, no frills, but on time. It's what we want and they delivered that today.
review from -
7,6
Pros: Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines.
Cons: Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often.
review from -
8,3
Cons: Space!!!!
review from -
8,0
Pros: Had to pay extra for my luggage I was only allowed one when it was always two.
Cons: Having more student deals.
review from -
7,6
Pros: it was ok flight, but on time, very important to me
Cons: the food... cream cracker and very sweet cake...
review from -
8,0
Pros: Efficient processes
Cons: More diverse snacks
review from -
8,0
Cons: More diverse snacks/drinks.
review from -
8,0
Pros: Everything was ok
review from -
8,0
Cons: Menos tiempo en las escalas
review from -
8,0
Cons: The food .
review from -
7,6
Cons: They always on time
review from -
8,0
Pros: Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time.
Cons: The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much.
review from -
6,8
Cons: food.
review from -
7,0
Pros: The food
Cons: The spaces
review from
-
4,6
LATAM BEST AND WORST
Pros: THE WAY THE PLANE IS LOADED WITH SEATS IN BACK LOADED FIRST AND FRONT SEATS LOADED LAST SO DON'T HAVE TO FIGHT THROUGH ALL THE PASSENGERS BLOCKING FRONT AREA
Cons: FOOD IS MOST TASTELESS OF ANY AIRLINE FOOD WE'VE EVER HAD ON THE MANY AIRLINES WE'VE BEEN ON AROUND THE WORLD
review from -
5,5
Pros: The crew that flew us there was great
Cons: they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason.
review from -
6,5
Pros: Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous
Cons: The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion
review from -
2,0
An unreliable and uncommunicative Account
Pros: Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop.
Cons: LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”
review from -
3,6
Cons: Bad
review from -
2,6
Cons: Bad
review from -
2,0
Pros: When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time.
Cons: Communication was lacking...
review from -
4,4
Cons: The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on.
review from -
4,3
Pros: On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up.
Cons: That they would have turned down the temperature and immediately provided water.
review from -
5,2
Cons: The seats were very uncomfortable and cramped.
review from -
6,0
Cons: The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance.
review from -
2,6
Pros: Nothing
Cons: Get a plane that actually works.
review from -
2,0
Pros: The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff.
Cons: Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board.
review from -
2,0
Cons: El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM
review from -
2,0
Pros: The flight was canceled and Latam did nothing to help get me on a new flight.
Cons: Latam has zero customer service skills I went around and around in circles trying to get a new flight.
review from -
5,0
Pros: Nothing. It was a short flight with nothing special to mention.
Cons: The flight actually leaving on time and not half an hour late.
review from -
3,0
Cons: Don’t charge for seat selection. Every passenger deserves to choose their own comfort.
review from -
2,4
Cons: I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs
review from -
0,0
Pros: nothing, it was awful
Cons: 4 hour delay for no reason, no vouchers for food or anything.
review from -
2,6
Pros: Nothing
Cons: They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits.
review from -
2,6
Cons: They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee
review from -
2,0
Terrible
Pros: The worst flight in my life
Cons: Everything
review from -
4,0
Cons: suitcase came in torn, cut and did not want to compesate
review from -
3,0
Pros: Nothing much, really.
Cons: Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund.
review from
Flight status
LATAM Airlines route map
Popular flight routes
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Lima J Chavez Intl Airport (LIM)
- Antofagasta Cerro Moreno Airport (ANF)
- Calama El Loa Airport (CJC)
- Buenos Aires Ministro Pistarini Airport (EZE)
- Iquique Cavancha Airport (IQQ)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Puerto Montt El Tepual Airport (PMC)
- Montevideo Carrasco Airport (MVD)
- New York John F Kennedy Intl Airport (JFK)
- Bogotá El Dorado Airport (BOG)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Madrid Barajas Airport (MAD)
- Miami Airport (MIA)
- Hanga Roa Mataveri Intl Airport (IPC)
LATAM Airlines contact information
- LA IATA code
- +56 600 526 2000 Call
- latam.com Visit