4.0
My car smelled horrible; like dirt and stale smoke. It was disgusting.Reviewed Sept 25 2025
review from![kayak]()
4.0
I was not texted a pickup spot, there were no suvs left in gold slots even tho I was told to choose one from there, car I did get from another area had not been washed. I was just left to stumble around until I went back to the office. Ver6 poke experience.Reviewed Mar 23 2025
review from![kayak]()
10.0
very goodReviewed Jan 21 2025
review from![kayak]()
4.0
Washer solvent for windshield needed refil.....car was dirty inside and out.. not good.Reviewed Oct 8 2024
review from![kayak]()
8.0
Check in was quick and smooth. Returns area was understaffed. One person doing the mid-morning returns. Longer than expected wait.Reviewed Oct 8 2024
review from![kayak]()
10.0
Pick up at 12: Am was good and fast. Wanted to try out the car it was new to the market so I got that and it had the leg room I needed. On my return it was an older woman who did her best and because I had a foot protector asked if I needed a ride to the airport. I took the shuttle but she really cared and had already asked. Car was clean and in great shape.Reviewed Sept 9 2024
review from![kayak]()
2.0
One week prior to my scheduled pick up time I received a call from the pick up location stating I needed to call the 800 number to cancel my reservation because they would not have a car ready for me. I did not cancel my reservation as I received numerous other emails confirming my vehicle would be ready. I picked up my vehicle and it was equipt with a feature called UVO, a subscription based service, which was not activated. Every 5-10 minutes while driving the radio would turn off as it attempted to connect to the UVO system. After returning the vehicle I started getting charged for numerous fees and add one that were never discussed at the time of checkout. I will never rent from Hertz again.Reviewed Sept 4 2024
review from![kayak]()
2.0
They had incorrect duplicate order that messed up my entire booking process. They then gave me the wrong car. Charged me for a full tank even though the car was 1/3 full. Had wrong mileage. When I dropped off, they tried to retroactively change my daily rate, increasing by 30%. Absolutely awful experience.Reviewed Apr 15 2024
review from![kayak]()
2.0
Customer service was not good. At pickup, customer service representative made it seem like I was required to have the insurance. I thought I had paid for everything up front then all of a sudden I have another $167 in insurance. It was very confusing. I will not be using Hertz again due to the fact it seemed like they were trying to get every cent out of you instead of working with you to give you a good car experience. If you pay ahead online they should not be trying to sell you more stuff at pickup that you don't need.Reviewed Apr 9 2024
review from![kayak]()
10.0
All peoples involved were extremely courteous friendly and eager to help. No wonder Philadelphia is known as the city of brotherly love.Reviewed Dec 1 2023
review from![kayak]()
10.0
It was fast, easy, and stress free.Reviewed Nov 28 2023
review from![kayak]()
2.0
Single worst car rental experience I have had. I’ve tried to rent from this location multiple times, multiple confirmed prepaid bookings. This is the first time they have had a car. The people working here have never heard of customer service. They answer personal phone calls during helping customers, lie to customers faces, and walk away from you in the middle of trying to get your car and return your car. I have never seen anything like this Hertz location. Shocked they are allowed to operate.Reviewed Nov 28 2023
review from![kayak]()
